Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Certification
References
Timeline
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Amar Ahmed

Glasgow

Summary

I'm a diligent and ambitious BAcc Accountancy graduate skilled in financial analysis and accounting. Secured 8 ACCA exam exemptions, demonstrating proficiency in both Applied Skills and Applied Knowledge. Experienced in customer service roles, enhancing problem-solving and analytical skills. Actively pursuing accounting or finance positions to leverage skills and further professional development.

I bring a diverse range of professional experience, having worked in Sky contact centre, Esure insurance company and volunteering as fundraiser for Marie Curie. These roles have have helped me develop valuable skills and experiences in customer services skills speaking effectively, processing optimisation, strong analytical and creative problem solving for trouble shooting complex system, handling customer compliance data, resilience and adaptability in adjusting to new strategies. Additionally volunteering as a fundraiser allowed me to enhance my ability in active listening, attention to details and organisations skills and also leadership and teamwork skills while contributing to inclusive leadership training and targets projects to reach as a team.

I am now seeking roles in accounting or finance where I can apply my knowledge and skills and gain practical experience and continue my professional development as I work towards completing my ACCA qualifications. I am passionate about accounting, finance and computing field of work and confident in my varies skill set, along with my hard work, commitment and dedication will make me a valuable asset in any organisation.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Sky Sales Advisor

Sky
11.2021 - 11.2025
  • Managed over 50 calls during shifts from customers who might have technical queries or want to talk about payments, billing or upgrading their package
  • Developed and implemented strategies to achieve target sales and working closely with wider businesses and providing feedback from customers and team.
  • Boosted brand reputation with demonstration of product knowledge.
  • Processed payments promptly and accurately, reducing errors in financial transactions.
  • Resolved customer complaints swiftly, maintaining company reputation.
  • Devised pitches and presentations targeted to client needs for improved deal closing.

Service Advisor

Esure Group
08.2021 - 10.2021
  • Worked alongside vibrant teams within fast-paced environment, delivering exceptional customer service in a proactive manner through taking the time to understand the needs of each customer.
  • Ensured all customer queries were answered and customers were satisfied.
  • Provided support and comprehensive product/service information to customers.
  • Updated job knowledge regularly through continuous learning initiatives.
  • Improved customer satisfaction by providing timely and accurate information.
  • Delivered excellent customer service by understanding and meeting their requirements.

Store/Warehouse Assistant

Hermes Group
06.2018 - 09.2018
  • Worked with a team of stock room and warehouse staff as well as working alone to achieve personal objectives.
  • Responsibly loaded goods onto cages and pallets.
  • Successfully achieved in handling stock inventories in a warehouse setting.
  • Demonstrated reliability by adhering to scheduled shifts without fail.
  • Upheld health and safety regulations, minimising risk in the workplace.
  • Followed all company policies, contributing to a disciplined work environment.
  • Improved warehouse efficiency by maintaining clean and organised work areas.

Education

Bachelor of Arts - Accounting

University of West of Scotland
Paisley
01.2017 - 1 2021

HNC - Accounting

Glasgow Clyde College
Glasgow
08.2017 - 6 2018

High School Diploma - Business Management

Glasgow Clyde College
Glasgow
05.2016

Skills

  • Excellent Communication skills
  • Numeracy skills
  • Analytical and problem-solving skills
  • Detail orientated
  • Data analysis
  • Time management
  • Computing Microsoft skills
  • Adaptability to new strategies
  • Teamwork
  • Working under pressure
  • Ability to self-manage and work independently
  • Product knowledge
  • Payment Processing
  • Practice with sage software

Affiliations

  • Football
  • Basketball
  • Athletics

Languages

Swahili
Native

Certification

Queens baton relay

References

References available upon request.

Timeline

Sky Sales Advisor

Sky
11.2021 - 11.2025

Service Advisor

Esure Group
08.2021 - 10.2021

Store/Warehouse Assistant

Hermes Group
06.2018 - 09.2018

HNC - Accounting

Glasgow Clyde College
08.2017 - 6 2018

Bachelor of Arts - Accounting

University of West of Scotland
01.2017 - 1 2021

High School Diploma - Business Management

Glasgow Clyde College
Amar Ahmed