Amanjot Singh
Bedworth
Summary
Results-driven professional with a strong focus on relationship building and customer care.
10 years experience of face to face customer roles in many industries.
Demonstrates excellent communication and decision-making abilities, fostering a positive environment for both customers and colleagues. Committed to enhancing team performance and organisational success.
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
10
10
years of professional experience
Work History
Current Vacancy
WHSMITH
Corley
08.2021 - Current
- Serving promptly on tills while providing good customer service
- Dealing with refunds and exchanges
- Researching and resolving customer enquiries to ensure customer satisfaction is met and listening attentively to customer needs and concerns
- Stocking the shop during deliveries and restocking during day-to-day basis
- Facing the shop to have a good presentation of the shop
- Checking off deliveries
- Assist with training new representatives
Delivery driver
Uber eats
Oldbury, West Midlands
01.2021 - 12.2025
- Handled merchandise carefully to provide safe delivery.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Utilised GPS and route planning software to optimise delivery routes, reducing fuel consumption and delivery times.
- Checked vehicle's fluid levels and tyre pressure, promptly scheduling any required repairs.
- Adhered to traffic laws and regulations, maintaining a clean driving record throughout employment.
- Determined optimum route to meet schedule targets and satisfy customers.
Delivery Driver
Amazon
Hinckley, Warwickshire
02.2022 - 07.2022
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Handled merchandise carefully to provide safe delivery.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Maintained vehicle in optimum condition for safety and reliability.
Warehouse operative
Dpd
Hinckley , West midlands
07.2021 - 02.2022
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Achieved service time and quality targets.
Shop Floor Service Assistant
WICKES
Coventry
09.2018 - 02.2021
- Dealing with customer enquiries
- Facing up the shop floor aisle to make the store look nice and neat
- Serving customer at tills
- Handling calls and emails in a friendly and professional manner using procedures and script.
- Dealing with refunds and exchanges
- Stocking items in the right places
- Gained ability to make my own decisions and solve problems
- Having good time management
- Pick click and collects for customers and sort out deliveries in the warehouse
- Filling in delivery and click and collect forms to maintain good organization skills
- Assisting team leaders with review of voicemails due to high call volume
- Assist with training of new employees
Venue and Staff Manager
INDIA GATES
Bilston, West Midlands
02.2016 - 09.2017
- Effective communication with kitchen staff regarding customer request and effective communication with customers.
- Accurate orders when taking orders, serving beverages and food.
- Trained inexperienced staff.
- Managed bar, served beverages, restocked products and drinks.
- Provided fast and reliable service.
- Learned to work under pressure and deadlines.
- Managed staff for catering parties.
- Deal with customers enquiries.
Education
GCSES - English, Mathematics, Science, Additional Science, ECDL, French, Italian
Grace academy Darlaston
Business studies level 3 - Extended business diploma
Henley College Coventry
Skills
- Fast learner
- Good numeracy skills
- Relationship building
- Customer care
- Business development
- Punctual
- Organizing and planning
- Decision making
- Good communicator
- Strong interpersonal skills
- Discipline
- Respectful and tactful
References
References are available at request
Hobbies and Interests
- Reading books
- Travelling
- Driving
- Football
Languages
English
First language
Punjabi
Advanced
C1
Italian
Advanced
C1
Hindi
Advanced
C1
Timeline
Delivery Driver
Amazon
02.2022 - 07.2022
Current Vacancy
WHSMITH
08.2021 - Current
Warehouse operative
Dpd
07.2021 - 02.2022
Delivery driver
Uber eats
01.2021 - 12.2025
Shop Floor Service Assistant
WICKES
09.2018 - 02.2021
Venue and Staff Manager
INDIA GATES
02.2016 - 09.2017
GCSES - English, Mathematics, Science, Additional Science, ECDL, French, Italian
Grace academy Darlaston
Business studies level 3 - Extended business diploma
Henley College Coventry