Amanj Ibrahim
London,London
Summary
Attentive Concierge with experience in hospitality and leisure service roles. Confident team player skilled in building positive relationships for productive working and customer environments. Multitasks and prioritises well to manage busy, varied workloads successfully. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Concierge
Claibon Property Services
London, City of London
01.2020 - Current
- Accurately maintained organised, updated files in digital and physical formats.
- Helped ineligible applicants obtain outside services, advising on options and assisting with referrals.
- Respected individuals' privacy by adhering to strict data confidentiality policies.
- Received and processed data to inform service decision-making.
- Provided accurate information to help resolve queries and concerns.
- Maintained clean and hygienic areas of work.
- Maintained strict impartiality and confidentiality.
- Remained calm to process information in stressful situations.
- Reported incidents quickly and accurately following internal procedures.
- Eased stress and anxiety when delivering correspondence.
- Demonstrated empathy when interacting with members of public.
Estate Manager
Urang Property Management
London, City of London
02.2023 - 06.2023
- Explained terms of lease and amounts to be paid to tenants.
- Maintained high administrative standards to maximise data accuracy.
- Facilitated smooth occupant changeovers by forwarding meter reading and liaising with utility companies.
- Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
- Conducted routine inspections in line with proper procedures and within agreed timescales.
- Established key relationships with potential leasers and renters.
- Acted as main point of contact for tenants, contractors and third party agents.
- Implemented proper guidelines and procedures to maintain standards.
- Coordinated with maintenance for required repairs.
- Reported suspicious activity and violators to management.
- Collaborated with security personnel to install security devices and comply with safety measures.
Receptionist
Holiday Inn Express
London, City of London
04.2018 - 06.2019
- Reduced waiting times through effective time and resource management.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Provided clerical support to company employees, including copying, faxing and file management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Delivered front of house duties with warm and professional manner.
- Recorded and maintained office expenses to track spending.
- Coordinated and facilitated internal and external company events.
- Operated fax machines, copy machines and other standard office equipment.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
Education
NVQ Level 2 - IT Practitioner
Greenwich Community College
London 08.2007 - 07.2008
NVQ Level 3 - IT Networks
Greenwich Community College
London 09.2008 - 07.2009
Skills
- Guest accommodation
- Policies and procedures
- Team supervision
- Brand success
- Interpersonal communications
- Reporting capabilities
- Quality Assurance
- Policy and procedure adherence
- Multilingual
- Communication skills
- Problem-solving
- Leadership
- Time management
- Team building
Languages
German
Fluent
Kurdish
Fluent
Arabic
Advanced
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Estate Manager
Urang Property Management
02.2023 - 06.2023
Concierge
Claibon Property Services
01.2020 - Current
Receptionist
Holiday Inn Express
04.2018 - 06.2019
NVQ Level 3 - IT Networks
Greenwich Community College
09.2008 - 07.2009
NVQ Level 2 - IT Practitioner
Greenwich Community College
08.2007 - 07.2008
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