Amani Ahmed
Ilford,Essex
Summary
Detail-oriented professional specializing in risk assessment, safety awareness, and vehicle coordination. Certified in level 2 manual handling, level 2 pediatric basic life support, CSAS and Chapter 8. Proficient in customer service, data entry, and record management, with strong skills in Microsoft Word and Excel. Experienced in managing bookings and appointments while ensuring confidentiality and operational efficiency. Seeking a challenging position where I can utilise my skills and over 11 years' experience to contribute to the efficiency and productivity of the organisation.
Overview
11
11
years of post-secondary education
11
11
years of professional experience
Work history
Traffic Office Coordinator
CSP
Custom House, Newham
2025.02 - Current
- Coordinated staff schedules and delegated tasks to ensure adequate coverage for operational and project needs.
- Acted as first point of contact internally and externally when interfacing and communicating professionally with various individuals.
- Compiled and input current metrics into tracking documents and spreadsheets, producing reports for management review.
- Created and submitted progress reports to upper management.
- Trained new employees on administrative procedures, company policies and performance standards.
- Performed office duties, including answering multi-line phones, greeting patients, assisting drivers with Voyage Control, filing, sorting and handling incoming and outgoing mail/ e-mails.
- Addressed customer complaints and resolved issues.
Traffic marshal
CSP
Croxley Park, Watford
2025.02 - Current
- Chapter 8 Traffic Operative qualified to ensure Traffic Safety Measures and Signs for Road Works and Temporary Situations.
- Controlled access points on site, bolstering security measures and streamlining traffic flow.
- Maintained smooth traffic flow for efficient site operations.
- Monitored and reported any hazardous conditions on: roads, car parks, lorryways/ loading bays promptly, minimising potential risks for drivers and pedestrians alike.
- Provided clear directions to incoming vehicles for parking arrangements, deliveries/ collections.
- Enhanced communication with drivers through hand signals and radio contact, facilitating efficient operations.
- Established secure work areas with the placement of appropriate signage and barriers.
- Collaborated with team members to ensure seamless task execution and enhance site safety. with team members for seamless execution of tasks.
Traffic supervisor
The Last Mile
Highbury, Islington
2022.10 - 2026.02
- Facilitated smooth traffic flow during peak hours, contributing to a safer driving environment.
- Maintained high standards of road discipline through regular patrolling activities.
- Oversaw road maintenance work, minimising disruption to traffic and enhancing road safety.
- Exhibited excellent problem-solving skills when faced with unexpected incidents such as accidents or road closures.
- Handled complaints from residents regarding parking issues swiftly and professionally.
- Oversaw staff deployment into client-established roles, assignments, and operational positions.
- Coordinated with event control, security, and artist liaison to ensure effective traffic management during events.
- Achieved qualification in Community Safety Accreditation Scheme (CSAS)
Front of house team member
Capital Karts
Barking, Barking and Dagenham
2020.08 - 2024.11
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Balanced needs of multiple tables while ensuring consistent delivery of high-quality customer service.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Managed sign-in process and provided comprehensive itinerary briefing, including product usage instructions and health and safety regulations.
- Coordinated corporate venue hires and organised children's birthday parties, overseeing all logistical details to ensure successful events.
- Managed customer phone calls and email correspondence through company line.
Student nurse
Great Ormand Street Hospital
Holborn, Camden
2019.11 - 2022.09
- Assessed and planned care, monitored patient conditions, and developed tailored care plans to address individual needs.
- Collaborated with multidisciplinary teams, including doctors, healthcare assistants, psychologists, and social workers, to provide comprehensive patient care.
- Applied clinical skills to administer IVs, injections, and catheters accurately and safely.
- Took vital signs regularly, ensuring patient stability and promptly identifying potential emergencies.
- Support the treatment and recovery of patients by working closely with their families, including parents and carers, providing emotional support, resulting in improved patient morale.
Beauty advisor
Kiko Milano
Stratford, Newham
2018.07 - 2020.10
- Improved self-confidence of clients with appropriate make-up application demonstrations.
- Educated customers about product ingredients, ensuring informed purchasing decisions.
- Enhanced customer experience by promptly addressing queries and resolving complaints.
- Kept up-to-date with new industry trends to provide knowledgeable service.
- Developed promotional strategies and incentive programmes to attract customers and facilitate informed purchasing decisions.
- Processed payment transactions using store POS system, ensuring accurate till operation and customer service.
- Performed daily inventory checks, ensuring adequate stock availability.
- Streamlined store operations by maintaining clean/ sanitised and organised workstations.
Stewarding
CPA events
Surrey Quays, Southwark
2019.10 - 2020.03
- Adhered strictly to safety regulations for a secure environment.
- Enhanced security measures by actively monitoring surroundings to detect potential risks. with vigilant observation of surroundings.
- Responded promptly to incidents, minimising potential disruption or harm.
- Monitored crowd density and guided attendees to venue and transportation, coordinating safety during incidents to improve overall event experience.
- Attended pre-event briefings to ensure effective team communication and readiness for events.
- Checked tickets at entrance points, preventing unauthorised access.
Retail assistant
Primark
Ilford, Redbridge
2015.04 - 2019.04
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Managed cash register operations, reducing queue lengths and enhancing customer experience.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Replenished stock and processed deliveries swiftly, ensuring optimal product availability and store presentation.
- Updated knowledge on current promotions and new products to deliver accurate customer information.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
Education
GCSEs -
Barking Abbey Comprehensive School
Barking, Barking and Dagenham 2010.09 - 2015.08
A-Levels - Business
Barking Abbey Comprehensive School
Barking, Barking and Dagenham 2015.09 - 2016.08
A-Levels - Applied Science
Barking Abbey Comprehensive School
Barking, Barking and Dagenham 2016.09 - 2018.08
Certificate of Higher Education - Paediatric Nursing
London South Bank University
London 2019.09 - 2022.09
Skills
- CSAS, Chapter 8 qualified
- Risk assessment capabilities and safety awareness
- Vehicle coordination and movement management
- Use of hand-held radios
- Personal protective equipment usage
- Level 2 Manual handling training certificate
- Level 2 Paediatric Basic Life Support
- Technical proficiency ie Microsoft Word, Excel and outlook
- Data entry and record management
- Office equipment proficiency
- Appointment management
- Customer service aptitude
- Confidentiality management
Timeline
Traffic Office Coordinator
CSP
2025.02 - Current
Traffic marshal
CSP
2025.02 - Current
Traffic supervisor
The Last Mile
2022.10 - 2026.02
Front of house team member
Capital Karts
2020.08 - 2024.11
Student nurse
Great Ormand Street Hospital
2019.11 - 2022.09
Stewarding
CPA events
2019.10 - 2020.03
Certificate of Higher Education - Paediatric Nursing
London South Bank University
2019.09 - 2022.09
Beauty advisor
Kiko Milano
2018.07 - 2020.10
A-Levels - Applied Science
Barking Abbey Comprehensive School
2016.09 - 2018.08
A-Levels - Business
Barking Abbey Comprehensive School
2015.09 - 2016.08
Retail assistant
Primark
2015.04 - 2019.04
GCSEs -
Barking Abbey Comprehensive School
2010.09 - 2015.08