Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Accomplishments
Languages
References
Quote
Timeline
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Amandeep Mann

Walsall

Summary

An exceptionally professional and top-performing sales professional with the entrepreneurial vision and leadership skills to drive expansion. Thrives on meeting goals through strategic business planning and innovative sales initiatives with a broad industry experience including Sales, Finance and Business. Possessing the necessary skills to not only hit the ground running, but initiate improvements to streamline operations

Overview

8
8
years of professional experience

Work history

Customer relations manager

RAC
Walsall
07.2021 - Current
  • Building and maintaining customer relations - Having an understanding of the client's needs and requirements to then actively work with the client in building towards those needs to establish trust and loyalty.
  • Demonstrating a strong leadership in managing performance adherence through constant monitoring and incident managing to achieve and establish protocols within the company
  • Collaborating with key account and supply chain partners to proactively enhance quality of service delivery
  • Successfully supporting and acting as a ‘Real-time Coordinator' on an AD-HOC basis ensuring efficient coordination to deliver updates and information to the team regularly
  • Acting as the first point of contact in managing logistics for Prestigious vehicle operators including Ferrari, Maserati, Infiniti, Alpine, KTM and Stellantis group in order to ensure seamless operations and client satisfaction
  • Participating in training provisions for new starters by ensuring a smooth onboarding process in order to meet Service Level Agreements (SLAs)
  • Executing recovery and repatriation services within Europe for prestigious brands to enhance global reach and service capabilities

Customer service specialist

RAC
Walsall
07.2019 - 07.2021
  • Proven experience providing customer support in busy call centre environments for public utility and insurance industry employers
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
  • Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.


Warehouse Courier and Call Operative

XDP Limited
10.2018 - 06.2019
  • Meticulous attention to detail
  • Experienced in stock management software
  • Collating and processing initial order sheets for incoming and outgoing goods
  • Liaising with transport companies regarding timeframes and deadlines
  • Competent on customer service management systems and databases
  • Addressed and resolved customer product complaints empathetically and professionally.

Accounts Assistant

City Tax Accountants
Handsworth
06.2017 - 10.2017
  • Processed accounts receivable and accounts payable
  • Oversaw inventory and office supply purchases
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
  • Sorting out incoming and outgoing daily post and answering any queries
  • Managing petty cash transactions
  • Liaised with vendors to order and maintain inventory of office supplies
  • Contacted patients regarding unpaid and underpaid accounts to resolve any issues
  • Composed and drafted all outgoing correspondence and reports for managers.

Assistant Manager

Duleys'
Walsall
05.2016 - 10.2016
  • Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Recognised and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
  • Determined customer needs by asking relevant questions and listening actively to the responses
  • Worked with the management team to implement the proper division of responsibilities


Education

GCSEs -

King Edward VI Handsworth Grammar School For Boys
09/2009 - 07/2016

Higher National Diploma -

Birmingham City University
09/2018 - 07/2021

Skills

  • Problem Solving
  • Data Analytics
  • Leadership
  • Technical
  • Logistical
  • Social Media Literacy
  • Interpersonal
  • Communication
  • Teamwork
  • Self-management
  • Willingness to learn
  • Resilience
  • Excellent Business Sense

Websites

Affiliations

  • Travelling
  • Reading
  • Gym

Accomplishments

  • Leading and working in a dynamic team to consistently hit and surpass agreed Key Performance metrics
  • Attaining ‘Expert' status within a 9 month period for exceptional and unwavering dependability by consistently meeting and exceeding personal performance targets
  • Elevating customer retention rates by implementing a tailored approach to each customer and client by effectively meeting needs and requirements

Languages

English
Fluent
Punjabi
Native
French
Advanced

References

References available upon request.

Quote

Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning

Timeline

Customer relations manager

RAC
07.2021 - Current

Customer service specialist

RAC
07.2019 - 07.2021

Warehouse Courier and Call Operative

XDP Limited
10.2018 - 06.2019

Accounts Assistant

City Tax Accountants
06.2017 - 10.2017

Assistant Manager

Duleys'
05.2016 - 10.2016

GCSEs -

King Edward VI Handsworth Grammar School For Boys
09/2009 - 07/2016

Higher National Diploma -

Birmingham City University
09/2018 - 07/2021

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