Summary
Overview
Work history
Education
Skills
Affiliations
General Comments
Timeline
Generic

Amanda Jane Franklin

Chester-le-Street,Durham

Summary

A dedicated professional with a strong focus on patient and family care, demonstrating exceptional leadership and team motivation skills. Adept at effective delegation, task prioritisation, and scheduling to ensure optimal performance. Proven ability in performance evaluation and training, coupled with excellent time management and communication proficiency. Committed to cultural awareness, empathy, and maintaining calm under pressure. Punctual, reliable, and consistently focused on delivering high-quality care.

Overview

27
27
years of professional experience

Work history

Supervisor

City & County Health Care Group Ltd
South Shields, South Tyneside
04.2021 - Current
  • Cooperated with external social services to share client progress and enhance care quality.
  • Established trusting relationships with clients to ensure adherence to treatment plans.
  • Referred clients to appropriate agencies for medical, legal, or housing support.
  • Collaborated with clients to develop risk assessments and practical care plans for independence.
  • Conducted interviews to assess client situations and identify necessary services.
  • Guided individuals and groups through challenging personal issues, offering tailored advice.
  • Investigated abuse reports according to safeguarding procedures to protect vulnerable adults.
  • Performed supervisory checks on care workers to ensure compliance and quality of service.
  • Provided constructive feedback to staff for improved performance levels.
  • Conducted performance appraisals with employees for career development discussions.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Fostered a positive work culture to boost employee morale.

Care Worker

Hetton Home Care Services
Hetton Le Hole, Durham
11.2019 - 05.2021
  • Provided emotional support to patients, improved mental well-being.
  • Liaised effectively with multidisciplinary team members, ensured seamless provision of care services.
  • Supported patients with mobility issues, promoted independence.
  • Ensured medication administration for optimal health outcome.
  • Delivered front line care to young and elderly service users with a focus on improving and promoting health and wellbeing.
  • Monitored and reported on the outcome of service user visits, ensuring alignment with contractual requirements and company policy.
  • Communicated with service users through phone and email on their status updates and progress.
  • Responded to service user emergencies while remaining calm and effective under pressure.
  • Worked with service users to safely administer daily medication, PEG feeds, PEG medication and charting.
  • Delivered and assisted in meal preparation to ensure proper nutrition.
  • Provided full incontinence care, showering, bathing and assisted patients with daily living activities for increased independence.
  • Forged trusting relationships and friendships with service users and their families.
  • Worked closely with external agencies and emergency services to ensure safe and effective outcomes.
  • Worked closely with service users suffering from dementia, providing companionship, demonstrating understanding and unwavering patience in traumatic or confusing situations.
  • Responsible for between 20-25 service users per day, multi-tasking with a smile!

Customer relations representative

Northern Electric / NPower
Rainton, Durham
04.1998 - 11.2019
  • Maintained up-to-date knowledge of products to provide accurate information.
  • Addressed customer queries promptly, enhancing satisfaction levels.
  • Collaborated with cross-functional teams to support company initiatives.
  • Identified and resolved customer needs while managing challenging behaviours.
  • Trained team members to deliver effective service and product information.
  • Analysed customer feedback, reporting trends to management.
  • Directed unresolved issues to appropriate staff for resolution.
  • Processed financial transactions and maintained accurate records.

Education

GCSEs - Maths

St Robert of Newminster School
Washington, Sunderland
09.1988 - 05.1993

GCSEs - English

St Roberts of Newminster School
Washington, Sunderland
09.1988 - 05.1993

GCSEs - Life Skills

St Roberts of Newminster School
Washington, Sunderland
09.1988 - 05.1993

GCSEs - English Further Paper

St Roberts of Newminster School
Washington, Sunderland
09.1988 - 05.1993

NVQ Level 2 - Business Administration

St Roberts of Newminster School
Washington, Sunderland
09.1988 - 05.1993

NVQ Level 3 - Health & Social Care

CCH Group Ltd (Human Support Group)
South Shields, South Tyneside
02.2025 -

Skills

  • Effective delegation
  • Leadership and team motivation
  • Task prioritization and scheduling
  • Performance evaluation and training
  • Time management
  • Initiative and communication proficiency
  • Cultural awareness and interpersonal skills
  • Empathy
  • Calm and level-headed under pressure
  • Patient and family focused
  • Punctual, reliable and committed

Affiliations

  • I enjoy watching my son play football and I enjoy socialising with the team parents. Most importantly I enjoy spending quality time with my family and our dog. I enjoy family time abroad and UK breaks that are dog friendly.

General Comments

I have a passion for the care industry, my only regret is that I didn’t do it sooner. I am very dedicated and loyal, as you can see during my working life, I was with an employer for over twenty years. I am a strong multitasker and an effective team player. I like to create a positive working atmosphere and to ensure that the team are happy. I am friendly, reliable and easy to approach. I will always do my very best to complete the job in hand to the best of my ability.

I have worked in the care sector since 2019 and love the satisfaction it brings.

Timeline

NVQ Level 3 - Health & Social Care

CCH Group Ltd (Human Support Group)
02.2025 -

Supervisor

City & County Health Care Group Ltd
04.2021 - Current

Care Worker

Hetton Home Care Services
11.2019 - 05.2021

Customer relations representative

Northern Electric / NPower
04.1998 - 11.2019

GCSEs - Maths

St Robert of Newminster School
09.1988 - 05.1993

GCSEs - English

St Roberts of Newminster School
09.1988 - 05.1993

GCSEs - Life Skills

St Roberts of Newminster School
09.1988 - 05.1993

GCSEs - English Further Paper

St Roberts of Newminster School
09.1988 - 05.1993

NVQ Level 2 - Business Administration

St Roberts of Newminster School
09.1988 - 05.1993

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Amanda Jane Franklin