Amanda Youldon
Littlehampton,West Sussex
Summary
Dedicated professional with a strong background in customer service and communication, known for high-quality organisation and administration skills. Demonstrates the ability to work both independently and as part of a team, with extensive experience in confidentiality, data protection, and GDPR compliance. Proven track record in customer and patient-facing roles, maintaining calm and professionalism under pressure. Recognised for being trustworthy and reliable, aiming to leverage these strengths in a dynamic work environment.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work history
Receptionist
Back2Fitness Chiropractic Clinic
Rustington
02.2024 - 05.2026
- First point of contact in a busy healthcare setting, supporting patients with a wide range of physical and emotional needs, often at times when they may feel anxious or vulnerable.
- Provide a calm, friendly and reassuring presence for patients attending appointments, particularly those seeking treatment for the first time.
- Manage patient flow within the clinic, ensuring a smooth and organised environment whilst providing a patient-centred approach.
- Respond to patient enquiries via telephone and email efficiently whilst maintaining professionalism and sensitivity.
- Arrange appointments with other healthcare professionals to support ongoing patient care and treatment.
- Maintain accurate and confidential electronic patient records, ensuring compliance with GDPR and data protection standards.
- Support clinical staff with a range of administrative tasks, contributing to the smooth day-to-day running of the clinic.
- Help ensure the clinic consistently meets high standards of cleanliness and hygiene.
- Work as part of a team to ensure continuity of care, treating every patient as an individual.
Domestic Support
Private Homes
10.2025 - 05.2026
- Carry out a range of domestic tasks in private homes, including tidying, hoovering, dusting, sanitising and organising, always maintaining high standards.
- Get to know clients and build trusted relationships with them, making sure they feel comfortable and at ease with me working in their home.
- Manage time effectively to ensure all tasks are completed to a consistent standard while remaining mindful of each client's preferences and needs.
Tropic Skincare Ambassador and Team Leader
Self-Employed
07.2016 - 05.2026
- Promote a skincare and wellbeing brand whose values align with my own around the importance of self care.
- Create a welcoming and comfortable environment during in-person and online interactions, adapting approach to suit every person.
- Manage orders, queries and administrative tasks efficiently, providing a reliable and professional service while working independently.
Volunteer Peer Support Worker
Home-Start Arun
09.2013 - 01.2016
- Whilst raising my family, I took on some voluntary work to provide practical and emotional support to families in the community.
- This would often include outings, supporting at appointments or signposting to additional services.
- Participate in annual Safeguarding Conference as well as completing voluntary training in many areas such as domestic abuse, learning difficulties, depression and budgeting to name a few.
- Supporting charity activities and fundraising events as part of the wider team with volunteers and staff.
Clerical and Managerial roles
The Royal Bank of Scotland Group
01.1999 - 04.2009
- Prior to starting my family, I had a long and rewarding career in retail banking.
- Over 10 years, I gained experience across a variety of roles, starting as a cashier and progressing into positions with increased responsibility, including senior roles with people management.
- What I valued most throughout my career was working with people and providing a high level of service, particularly supporting individuals with different needs and circumstances.
- I took pride in creating a positive and reassuring experience for customers, which was recognised when my branch was awarded Number 1 in the UK for Customer Satisfaction for two consecutive years - an achievement I was incredibly proud of.
Education
L2 Certifications -
National Open College Network / NCFE
05.2014 - 09.2014
GCSEs / Adv GNVQ -
Mayfield Secondary School / South Downs College
09.1995 - 07.1998
Skills
- Excellent customer service and communication
- High quality organisation and administration
- Experienced in confidentiality, Data protection and GDPR
- Able to be calm and professional under pressure
- Experienced in customer and patient-facing roles
- Trustworthy and reliable
- Adapting my communication style to circumstances
Timeline
Domestic Support
Private Homes
10.2025 - 05.2026
Receptionist
Back2Fitness Chiropractic Clinic
02.2024 - 05.2026
Tropic Skincare Ambassador and Team Leader
Self-Employed
07.2016 - 05.2026
L2 Certifications -
National Open College Network / NCFE
05.2014 - 09.2014
Volunteer Peer Support Worker
Home-Start Arun
09.2013 - 01.2016
Clerical and Managerial roles
The Royal Bank of Scotland Group
01.1999 - 04.2009
GCSEs / Adv GNVQ -
Mayfield Secondary School / South Downs College
09.1995 - 07.1998