Amanda Whiteley
MILTON KEYNES,Buckinghamshire
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Training professional champions staff development by facilitating high quality sessions and workshops. Empowers adult learners and responds to changing organisational needs. Evaluates and improves training plans for maximum relevancy and impact.
Reliable individual proudly offering 6 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
Work History
Learning and Development Coordinator
Greene King PLC
MILTON KEYNES , Suffolk
2020.07 - Current
- Facilitated high-quality workshops, meetings and demonstrations online and offline.
- Outlined HR objectives and assessed learning outcomes to guide planning activities.
- Researched market trends and competitor activities to strengthen development plans.
- Developed soft skills by providing training in time-management, problem-solving, and effective communication.
- Secured high satisfaction rates by going extra mile to cater to specific organisational needs.
- Created training programmes guaranteed to achieve key organisational objectives.
- Formulated training and development programmes to capture measurable improvements.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Increased accessibility to training workshops and materials by catering to specific requests.
Pub Manager
Greene King PLC
MILTON KEYNES , Suffolk
2017.07 - Current
- Liaised with local parish council, police and community members on events and community safety.
- Managed inventory of stock week-to-week.
- Monitored levels of intoxication and proactively cut patrons off.
- Managed staff and daily operations for the pub .
- Trained staff in cellar management, customer service and wastage record keeping.
- Managed daily operations.
- Led by example in providing customers with attentive, professional restaurant service.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Reduced anti-social behaviour incidents.
- Organised monthly live entertainment.
Compliance Officer
HMRC
Blackpool , Lancashire
2004.06 - 2017.06
- Developed policies and systems to ensure business successfully achieved objectives.
- Maintained accurate and detailed compliance records.
- Reviewed and resolved complaints to uphold positive company reputation.
- Ensured company policies were implemented and adhered to.
- Conducted interviews with employees and documented health and safety compliance issues.
- Regularly interpreted legislation to advise team on necessary implementation advice.
- Compiled data from direct inspections and tests, creating reports outlining findings and sharing remediation recommendations.
- Respond to information requests from organisations and members of public.
- Promoted importance of proper regulatory knowledge throughout daily work.
- Explained technical regulations to non-technical customers in clear and concise manner.
- Analysed written reports and statements to verify regulatory compliance.
Education
Bachelor of Science - Earth Sciences
The Open University
Milton Keynes 1998.01 - 2004.06
A-Levels - Law, Business Studies and History
The Blackpool Sixth Form College
Blackpool 1986.09 - 1989.06
Skills
- Learning and development interventions
- Coaching and mentoring
- Staff development plans
- New hire on-boarding
- Leadership training
- Classroom experience
- Live entertainment booking
- Loyalty scheme
- Live-in manager
- Pub promotional campaigns
- Quality Assurance
- Hiring and training
- Training
- Conflict resolution
- Recruitment
Languages
English
Native
Timeline
Learning and Development Coordinator
Greene King PLC
2020.07 - Current
Pub Manager
Greene King PLC
2017.07 - Current
Compliance Officer
HMRC
2004.06 - 2017.06
Bachelor of Science - Earth Sciences
The Open University
1998.01 - 2004.06
A-Levels - Law, Business Studies and History
The Blackpool Sixth Form College
1986.09 - 1989.06
Similar Profiles
Marie EvansMarie Evans
General Manager at Greene King PLCGeneral Manager at Greene King PLC
Kirsten MooreKirsten Moore
Manager at Greene King PLCManager at Greene King PLC
Abbey WalshAbbey Walsh
Bar staff member at Greene KingBar staff member at Greene King