Amanda Townsend

Key responsibilities

· Patient care:

Clinically assess, diagnose, and treat a wide range of conditions, including prescribing medication, performing paracentesis

· Team enhancement:

Support other clinical staff to improve capacity, capability, and efficiency within multi-professional teams.

· Problem-solving:

Analyze and synthesize complex patient problems across different settings and develop innovative solutions.

· Leadership:

Take on leadership roles, which can include managing others and helping to develop service delivery.

· Education and research:

Contribute to the education of others and participate in research.

• Provided high-quality patient care, promoting comfort and well-being.
• Educated inmates about general health practices to promote better personal hygiene.
• Advocated for patients' rights and needs within the prison system.
• Liaised with various healthcare professionals for comprehensive patient care.
• Deescalated potentially violent situations using effective communication skills, ensuring safety of all parties involved.
• Conducted thorough health assessments by collecting detailed patient histories including diagnosing, prescribing, discharging & referring to mental health & drug & alcohol team, audits, phlebotomy

• Act as a clinical expert for all detainees & custody staff.
• Provide counselling & support

• Drafted detailed reports on daily operations, aiding senior management in decision-making process.
• Streamlined workflow processes allowing maximum capaity & utilisation of beds, enhancing overall efficiency of the establishment.
• Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
• Handled complaints professionally, leading to improved customer retention rates.
• Sustained operational excellence with adherence to company policies and procedures.
• Led by example, embodying positive work ethic and motivating staff for peak performance.
• Responded to patient, relatives & staff concerns with speed and knowledge, delivering professional, personalised service.
• Oversaw emergency procedures and administered first aid.
• Coordinated staff training sessions, enhancing team competencies and service standards.
• Met health and safety guidelines to maintain compliant working environments.
• Executed emergency response protocols for safe, secure and compliant environment including fire, security & major incidents
• Facilitated team meetings, promoting open communication and collaboration.
• Conducted staff appraisals and evaluations, fostering continuous improvement and development.
• Actioned feedback from service users, resulting in improved satisfaction levels.

• Mentored junior nurses for improved clinical skills and professional growth.
• Upheld strict adherence to hospital policies and procedures, contributing to consistent high-quality service delivery.
• Collaborated with multidisciplinary teams to ensure comprehensive patient care.
• Promoted a culture of respect and dignity within the ward, enhancing overall patient experience.
• Ensured adequate staffing levels on each shift, managing schedules efficiently.
• Coordinated daily ward operations, ensuring smooth flow of patient care.
• Fostered a positive working environment by promoting effective team collaboration.
• Provided effective leadership & communication.
• Motivate, lead innovation& expertise in clinical practice
• Holding the medical directorate bleep.
• Resolving conflict
• Be visible, credible & assertive
• Helped deliver stabilising and life-saving treatments during medical emergencies.
• Handled patients' hygiene needs in support of personal dignity and optimum wellness.
• Managed the ward's budget responsibly to avoid unnecessary expenditures or financial discrepancies.

• Documented patient progress accurately, facilitating informed decision-making in treatment plans.
• Utilised clinical skills in wound management, enhancing healing and recovery rates.
• Enhanced overall patient experience with compassionate nursing practice.
• Assisted doctors during medical procedures for successful treatment delivery.
• Leveraged person-centred care to develop care plans and enhance recovery process.
• Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions.
• Assisted team with developing balanced care plans incorporating physical, mental and social needs.
• Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
• Helped deliver stabilising and life-saving treatments during medical emergencies.
• Handled patients' hygiene needs in support of personal dignity and optimum wellness.
• Dealt with emergencies with calm and composure.
• Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
• Used oral, topical and IV medications to manage patient symptoms.
• Ordered, dispensed and administered prescribed medications and medical products.
• Conducted informative handovers at shift end through concise and accurate reporting and communication.
• Generated detailed and comprehensive patient care plans in collaboration with clinical teams.
• Liaised with senior physicians to plan timely, successful patient discharges.
• Documented incidents on patient management systems in real time to maximise efficiencies.
• Maintained accurate records of care to facilitate smooth and effective ward operations.
• Supported physicians and consultants with tests and procedures.
• Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
• Delivered life support with updated first aid and CPR training.
• Monitored and recorded patient condition, carrying out and reporting regular observations.
• Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
• Participated in professional development activities keeping abreast of current nursing practices.
• Promoted health education amongst patients, improving their understanding of conditions and treatments.
• Trained new staff members, fostering a supportive work environment.