Summary
Overview
Work history
Education
Skills
References
Affiliations
Timeline
Generic

AMANDA TITLEY

Bedworth,Warwickshire

Summary

Dedicated and passionate professional with strong and efficient communication skills, adept at working independently or collaboratively. Demonstrates excellent listening skills and responsive customer interaction, ensuring positive experiences. Possesses knowledge of a variety of systems, contributing to effective problem-solving and team success.

Driven individual with a knack for customer service and communication. Proven ability to handle transactions and assist customers efficiently. Ready to contribute to boosting sales and creating positive experiences.

Overview

30
30
years of professional experience
1991
1991
years of post-secondary education

Work history

Technician Customer Operations

Saputo Diary
Nuneaton
01.2017 - 08.2025
  • Provide high quality customer account processing to a variety of customers including all major supermarkets and smaller independents
  • Provide high quality customer account processing over a variety of different products including Cheese and dairy, Quorn, Benecol, Elizabeth the Chef cakes, Ferrero, and Winterbotham Darby
  • Stock Control inwards and outbound of bulk cheese orders of high value
  • Implementation of data control and accurate processing with varied knowledge of systems and customer systems including Tesco Tim's, Waitrose SDS, Ocado Olive, Excel, AX, Salesforce, and document manager
  • Explored and created new ways to resolve problems with processes, technology, or team members to improve overall efficiency.
  • Organized files to support efficiency and traceability.
  • Trained and mentored employees to maximise team performance.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Thrived in fast-paced environment with energy and enthusiasm.

Home Movers Agent

First Utility Coventry
Coventry
01.2015 - 01.2017
  • Secure best possible rates for utility bills to reduce outgoing
  • Swiftly resolve disputes between clients and energy providers, to maintain positive working relationships and achieve optimum outcomes
  • Negotiate contract terms conditions and rates to achieve optimum savings on behalf of clients.
  • Built strong client relationships by going the extra mile to accommodate client needs and preferences.

Microbiology Laboratory Technician

NHS Foundation Trust
Warwick
01.2013 - 01.2015
  • Maintain Clean working environments within laboratories and storage areas
  • Prepare Clinical samples for biological testing
  • Log samples and chemicals to maintain traceability and quality control
  • Follow instructions to prepare precise chemical solutions for laboratory use.

Franchise Owner

E-Lites
Coventry
01.2011 - 01.2013
  • Outlined overall vision and roadmap to achieve financial targets
  • Initiated market research to establish product in marketplace
  • Managed team of staff capturing low staff turnover
  • Established and maintained valuable industry contacts.

Transport shift manager

Royal Mail
Wolverhampton, West Midlands
03.1996 - 10.2012
  • Enforced safety regulations to reduce workplace accidents.
  • Delegated tasks efficiently to maximise productivity.
  • Maintained open lines of communication between drivers and dispatchers, thus increasing operational effectiveness.
  • Coordinated fleet maintenance tasks, minimising vehicle downtime.
  • Streamlined vehicle maintenance schedules, resulting in reduced downtime.
  • Coordinated shift handovers to ensure seamless operations.
  • Optimised resource allocation for increased profits.
  • Liaised with suppliers to ensure timely deliveries.
  • Boosted department efficiency by streamlining operational processes.
  • Led performance reviews, identified areas for improvement.
  • Facilitated staff training, resulting in better customer service.

Education

GCSEs - Math's, English, History, Chemistry, RE, Geography and French

Ash Green Secondary School

Level 1 to Level 3 - hairdressing

Nuneaton College

Skills

  • Ability to work alone or as part of a team
  • Excellent listening skills
  • Dedicated
  • Passionate
  • Knowledge of a variety of systems
  • Strong and efficient communication skills
  • Responsive customer interaction
  • Positive customer interaction

References

  • 08456014239, 01372472200, Saputo HR Department, The Heights, Weybridge, KT13 0NY
  • 01926320700, First Utility, Columbus House, Woodland Court, Westwood Way, Coventry, CV4 8HS

Affiliations

Reading

Walking

Animal Welfare (supporter of many charities)

Music

Spending time with friends

Timeline

Technician Customer Operations

Saputo Diary
01.2017 - 08.2025

Home Movers Agent

First Utility Coventry
01.2015 - 01.2017

Microbiology Laboratory Technician

NHS Foundation Trust
01.2013 - 01.2015

Franchise Owner

E-Lites
01.2011 - 01.2013

Transport shift manager

Royal Mail
03.1996 - 10.2012

Level 1 to Level 3 - hairdressing

Nuneaton College

GCSEs - Math's, English, History, Chemistry, RE, Geography and French

Ash Green Secondary School

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AMANDA TITLEY