Amanda Sigerson
Birmingham,West Midlands
Overview
41
41
years of professional experience
Work History
Welfare & Funding Data Officer
Sandwell Colleges
Birmingham, West Midlands
05.2018 - Current
- Evaluated and processed bursary applications for a diverse student body exceeding 2000 in number, ensuring compliance with funding criteria and timely responses.
- Managed budget and resources available to students with College guidelines
- Handled travel cost management for students living outside college boundaries.
- Referred students to various community resources for additional support with housing, day-to-day living costs or childcare.
- Organised support through direct or outside referrals to assist students through ongoing financial or family crisis situations.
- Worked closely with college Safeguarding staff to identify concerns with attendance requiring review and action.
Deputy Reception Manger
Wychall Lane Surgery
Birmingham, West Midlands
05.2009 - 03.2018
- Managed reception for GP surgery serving over 10,000 patients, coordinating care with 6 GPs, 3 Practice Nurses, and visiting professionals
- Oversaw appointment booking system and diary management to ensure efficient patient scheduling
- Coordinated bookings with Medical School for trainee GPs, Registrars, and Medical Students to facilitate their training
- Manage the staffing of the reception, scheduling staffing with 12 members of staff
Senior Customer Service Officer
Lloyds TSB Retail Banking
Birmingham, West Midlands
10.1985 - 05.2003
- Managed customer accounts, executing transactions such as deposits, withdrawals, and transfers, ensuring high accuracy and efficiency to enhance customer satisfaction.
- Evaluated and processed customer loan and insurance applications.
- Advised customers on effective financial planning strategies and appropriate insurance options.
- Developed and maintained strong relationships with clients, providing tailored advice on savings, investments, and financial planning to meet individual financial goals.
- Forged strong working relationships with individual and commercial customers.
- Built strong business relationships through regular communication and exceptional service.
- Initiated recovery actions on delinquent accounts, successfully recovering outstanding debts without compromising customer relationships.
- Coached new employees on banking regulations, product knowledge, and customer service excellence, contributing to improved team performance and service quality.
- Led a team of junior banking officers, overseeing their training and development to enhance branch performance.
- Conducted credit checks into customer accounts to investigate credit history and determine loan options.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
Education
A-Levels - Languages
Bournville College of Further Education
Birmingham, BIR01-1985
Additional Accademic Awards
Birmingham, BIRSkills
- Resource allocation
- Data compliance
- Data analysis
- Clear communication
- Team collaboration
- Attention to detail
- Customer Service
- Active listening
- Product knowledge
- Cultural awareness
- Resourcefulness
- Confidentiality
Timeline
Welfare & Funding Data Officer
Sandwell Colleges
05.2018 - Current
Deputy Reception Manger
Wychall Lane Surgery
05.2009 - 03.2018
Senior Customer Service Officer
Lloyds TSB Retail Banking
10.1985 - 05.2003
A-Levels - Languages
Bournville College of Further Education
Additional Accademic Awards