Amanda Rodrigues
Summary
Enthusiastic and detail-oriented professional with excellent communication skills and a strong ability to manage administrative and technical tasks. Actively enhancing IT knowledge through self-study, focusing on the CompTIA A+ certification. Background in customer service and administration has developed problem-solving abilities and provided valuable technical support experience. Eager to apply these skills in an IT-focused role and available to start immediately. Accomplished student with a keen interest in expanding knowledge and gaining practical experience. Known for hard work, punctuality, and a willingness to learn, thriving in team environments. Bilingual in English and Portuguese, with intermediate proficiency in Spanish.
Overview
4
4
years of professional experience
Work History
Catering staff member
Platinum Recruitment
City of London
09.2022 - 09.2023
- Coordinated with kitchen and service teams to cater for events of up to 500 guests
- Ensured swift and effective service for improved guest experience
- Oversaw equipment logistics and inventory control for events
- Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
- Oversaw daily operations to achieve high productivity levels.
Qualified dental nurse and Receptionist
Crescent Lodge Dental
07.2022 - 09.2022
- Managed administrative tasks, booked appointments, processed payments and maintained records using SOE software
- Specialised in dental procedures, instrument sterilisation and stock management
- Sterilised dental tools and instruments between patients, maintaining impeccable hygiene standards.
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Greeted patients and helped with completing intake and consent forms.
- Sanitised equipment, cleaned exam rooms and restocked supplies after each patient procedures.
- Provided excellent patient care from arrival to treatment completion.
- Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
- Accurately and efficiently decontaminated and sterilised dental devices for continued hygiene compliance.
- Supported dentists performing complex oral procedures with attentive assistance.
- Interacted with patients compassionately and empathetically to foster positive, comfortable experiences.
- Maintained accurate medical and dental records by documenting important patient data in [Software].
- Assisted fellow staff in additional duties for continued smooth running of practice operations.
Qualified dental nurse and Receptionist
New Cross Dental Practice
03.2021 - 02.2022
- Provided chairside assistance, patient support, and surgery prep
- Managed dental records and processed radiographs in the SOE system.
- Greeted patients and helped with completing intake and consent forms.
- Provided excellent patient care from arrival to treatment completion.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
- Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
- Supported dentists performing complex oral procedures with attentive assistance.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
- Maintained accurate medical and dental records by documenting important patient data in [Software].
Trainee dental nurse and Receptionist
T.C Yeoh & Associates
08.2020 - 02.2021
- Supervised supplies and ensured accurate documentation
- Maintained tidy reception area to provide visitors with positive first impression of company.
- Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
- Assisted in reception management duties including booking appointments and handling incoming calls.
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Sterilised dental tools and instruments between patients, maintaining impeccable hygiene standards.
- Sanitised equipment, cleaned exam rooms and restocked supplies after each patient procedures.
- Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
- Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
Domiciliary care assistant
Private Domiciliary
09.2019 - 03.2020
- Planned and conducted daily routines for patients, incorporating exercise and social engagement
- Tracked patient development and facilitated care programmes
- Adapted care activities in response to clients' mood, energy levels, and preferences.
- Accompanied clients to important appointments.
- Followed client treatment plans for exercises, medications and wound care.
- Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Kept detailed records of care activities, condition changes and treatment responses.
- Answered questions from clients, family members, and other carers.
- Used moving and handling skills to facilitate safe transfers on mobility-impaired service users while promoting dignity and independence.
- Provided ongoing companionship and supportive listening to build positive rapport and help combat loneliness.
- Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.
Education
NEBDN - National Diploma Dental Nursing
North London Dental Centre
City of London 08.2020 - /2022
NVQ Level 3 - Health and Social Care
City of Westminster College
Westminster /2014 - /2017
GCSEs -
Bishop Thomas Grant School, London
LondonSkills
- CompTIA A (in progress; self-study for over a year)
- Customer Service, Complaint management, Customer and client relations
- Understanding of hardware, software, troubleshooting, and basic networking based on current studies
- Microsoft Office Suite (Word, Excel, Outlook)
- Experience with customer-facing software (SOE for booking appointments, managing data )
- Basic IT troubleshooting from supporting administrative software systems
- Business operations understanding, Multitasking and prioritisation
- Excellent telephone manner
- Record-keeping and bookkeeping
- Health and safety procedures
- Telephone skills
Affiliations
- Gardening , Gaming, Watching movies & documentaries, Outdoor walks and Hikes, Travelling
Languages
English
Fluent
Portuguese
Fluent
Spanish
Intermediate
Timeline
Catering staff member
Platinum Recruitment
09.2022 - 09.2023
Qualified dental nurse and Receptionist
Crescent Lodge Dental
07.2022 - 09.2022
Qualified dental nurse and Receptionist
New Cross Dental Practice
03.2021 - 02.2022
NEBDN - National Diploma Dental Nursing
North London Dental Centre
08.2020 - /2022
Trainee dental nurse and Receptionist
T.C Yeoh & Associates
08.2020 - 02.2021
Domiciliary care assistant
Private Domiciliary
09.2019 - 03.2020
NVQ Level 3 - Health and Social Care
City of Westminster College
/2014 - /2017
GCSEs -
Bishop Thomas Grant School, London
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