Amanda Reid
Alton
Summary
Experienced professional with focus on compliance coordination. Drive regulatory adherence and risk management by leveraging strong analytical and communication skills. Ensure smooth operations through meticulous attention to detail and proactive problem-solving.
Overview
20
20
years of professional experience
Work History
Compliance Coordinator and Administrator
Home Instead
06.2024 - 03.2025
- Responsible for ensuring that processes adhere to and comply with regulations, Franchise Standards, legislation, and brand guidelines
- Work with internal teams to provide support and guidance on regulatory framework, policies & procedures
- Undertake internal audits to improve service quality and meet Franchise Standards escalating issues where appropriate
- Collate trend analysis and define and implement relevant action plans
- Identify, assess, and manage compliance risk within the business, meeting the Franchise Standards and regulatory requirements
- Support the Key Players and Care Professional teams in the preparation for regulatory inspections and Franchise audits
- Act as the Privacy Champion ensuring that all processes comply with GDPR
- Update and maintain the GDPR Data Registers for the office
- Regularly review and keep up to date with changes in regulatory, legislative and market practices that impact the business
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery
- To liaise with Care Manager to ensure the quality of the service delivered conforms to the required quality standards and requirements of Home Instead
- Completing Service reviews and QA’s liaising with the relevant Care Professionals to ensure the needs of our clients are met
- Conduct competency assessments with Care Professional to ensure they are meeting the required standards of care and support for clients
- Support the completion of PEAQ and develop and deliver an action plan based on the feedback
- Participate in team meetings
- Participate in On call services as required
- Carry out any other duties deemed necessary for the successful operation of the business
- Create, update and audit client care plans and assist with digital care planning
- Maintain accurate client and Care Professional records on Home Instead software and People Planner
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care
- Assist Care Professionals throughout their Care Certificate journey including observational requirements
- Cover care calls from time to time if required
- Provide support to the senior Care Professionals
Adult Social Care Coordinator
Oxfordshire County Council
09.2019 - 05.2024
- Company Overview: South Team
- Working within a highly organised and cohesive team of about 30 Social Workers and Occupational Therapists
- Effective team working and communication is a critical component of day-to-day activities, allowing us to be able to support people in the community with consistency and reliability
- The role is to work within the requirements of the Care Act 2014, Mental Capacity Act 2005, Mental Health Act 1983 and any other relevant legislation, guidance, and codes of practice
- Field work allows me to accurately assess people in their own homes in a strength-based, person-centered manner and develop a Care Act Assessment for them, which informs a support plan if the person has eligible needs
- I will then review that person’s needs in the timeframe set and ensure that those needs are met through either a care package or by providing equipment
- As a Level 9 Coordinator I have completed and passed the competency framework of Level 8 Occupational Therapy and Level 9 Social Work
- These competencies allow me to prescribe certain equipment which allows me to provide support for a person in a holistic manner and ensuring that they can live as independent a life as possible
- I am responsible for the management and prioritisation of my own case load as allocated by my Practice Supervisor
- Often, as in when raising safeguarding issues, I adhere to the strict timescales required
- Additionally, case notes need to be recorded in a timely and accurate manner
- I have had the recent opportunity to present to the Social Workers and Coordinators in my team their CPD session on ‘Case Law informing practice.’
- I often work with distressing and contentious cases and will arrange mental capacity assessments, best interest meetings, take and write up the minutes as well as working with families to seek the best outcome for the person and their family with compassion and diplomacy
- I always maintain strict confidentiality and am always compliant with GDPR legislation
- I use Liquidlogic (LAS) Local Authority System, Microsoft Teams and all applications to Microsoft such as Excel, Word and PowerPoint
- South Team
Reablement Support Worker
NHS
09.2017 - 08.2019
- Company Overview: Oxfordshire Foundation Trust
- Our team specialised in supported discharge of patients from the JR, Horton, Witney and their surrounding community hospitals
- I supported patients in their homes after discharge by facilitating their rehabilitation and independence
- I supervised, and reviewed patients and their care plans on a regular basis and use a broad knowledge base to best find positive outcomes on an individual basis for each patient
- I arrange for district nurse assessments, doctors and other medical professionals of the multi-disciplinary team (physiotherapists and occupational therapists) involved with that patient to discuss a person-centered best outcome
- I am highly empathetic to the needs and welfare of people and am trained to be watchful for safeguarding or mental capacity issues
- A core skill within our highly regarded and effective team is the ability to remain flexible and adaptable as needs differ in his dynamic and sometimes challenging community environment
- As a team we were in constant communication with one another, and although we had autonomy and discretionary common sense, we always adhered to best practice and compliance
- Oxfordshire Foundation Trust
Personal Assistant – day and live-in care
Consultus Care and Nursing
06.2012 - 09.2017
- Private personal assistant as well as care support
- I was involved in the day to day needs to a variety of elderly or vulnerable clients at home who needed support after hospitalisation after a stroke, illness or medical procedure
- All aspects of day to day living managed and safeguarding, arranging staff, nutritional requirements, doctors, medical needs, running households, driving, appointments, emotional and psychological welfare
- Supervision of medication and liaising with family and MDT regarding the patients’ ongoing rehabilitation
Private care
09.2011 - 06.2012
- Private care in New Alresford and worked briefly in a bakery
Freelance consultant
Durban North/Ballito
11.2008 - 09.2011
- Company Overview: business planning compliance consultant for infrastructure and services
- Compiling, assessing, monitoring and reporting of balanced scorecards to key community and government officials within the framework of public sector business planning tasked to ensure government rollout of projects embedded in the Constitution
- Ensuring safe and compliant service delivery to customers in city, suburban and rural communities
- A deadline and results driven environment with far reaching political consequences
- We utilised standardised project management protocols for the scheduling, cost control, and risk management of infrastructure rollout
- Reporting to stakeholders and senior officials at monthly and quarterly meetings, arranged and chaired by me
- Business planning compliance consultant for infrastructure and services
Compliance and monitoring manager for energy
City of Johannesburg
10.2004 - 07.2007
- Company Overview: Contract Management Unit & Infrastructure and Services department
- Development, monitoring and reporting of short, medium and long-term KPI’s to facilitate the compliant roll out of the business plan for the energy and infrastructure services
- Adherent to corporate governance and compliance performance, the strategic objectives, missions and visions were developed within the remit of service delivery excellence
- I developed with my team, the baselines, benchmarks and targets for projects whereby goals and achievements were consistently monitored and comprehensively reported on, on a weekly, monthly and quarterly basis
- In a highly charged political environment we had to navigate uncertainty and communicate with a vast array and range of people, communities and stakeholders
- I often had to employ innovative techniques in dealing with projects and communities, for instance, by test piloting a scheme of solar paneled lighting in high crime areas where copper cables were stolen regularly at much cost to the taxpayer
- My other responsibilities were that of effective and efficient administrative duties, arranging meetings, updating and overseeing the customer data base to measure response times, including, issues of service delivery and incident reporting
- Contract Management Unit & Infrastructure and Services department
Stay at home mum
07.2007 - 11.2008
Education
Bachelor of Laws (Hons) With Psychology
University of Essex
Essex06.2024
High School Diploma - High School
Damelin College
Johannesburg12.1982
High School Diploma - A-Levels
Joubert Park Technical
Johannesburg12.1984
Skills
- Regulatory and legislative understanding and analysis
- Proactive risk assessments, evaluation and mitigation
- Analytical judgment and strategic planning
- Compliance audit experience and communication
- MS office suite proficiency and GDPR knowledge
- Leadership aptitude and effective relationship building
- Multitasking capacity
- Interpersonal and business ethics, diplomacy, confidentiality and integrity assurance
Timeline
Compliance Coordinator and Administrator
Home Instead
06.2024 - 03.2025
Adult Social Care Coordinator
Oxfordshire County Council
09.2019 - 05.2024
Reablement Support Worker
NHS
09.2017 - 08.2019
Personal Assistant – day and live-in care
Consultus Care and Nursing
06.2012 - 09.2017
Private care
09.2011 - 06.2012
Freelance consultant
11.2008 - 09.2011
Stay at home mum
07.2007 - 11.2008
Compliance and monitoring manager for energy
City of Johannesburg
10.2004 - 07.2007
Bachelor of Laws (Hons) With Psychology
University of Essex
High School Diploma - High School
Damelin College
High School Diploma - A-Levels
Joubert Park Technical
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