Amanda Rees

• Accurately processed customer payments and orders.
• Managed inventory of optical products, ensuring stock availability and organization.
• Implemented hygiene and cleanliness protocols for all optical equipment and display areas.
• Displayed strong customer service skills by attentively handling queries by phone and in person.
• Processed sales transactions, handled cash, and operated card machines, maintaining accurate financial records.
• Fostered a welcoming environment, greeting customers promptly and making them feel valued.
• Performed pre-screening tests including retinal imaging and visual field testing.
• Participated in staff training sessions to enhance product knowledge and customer service skills.
• Arranged appointments and maintained patient records.
• Adjusted frames to cater to customers' needs and specifications.

• Processed applications for UK citizenship prior to Home Office decisions.
• Obtained biometric details from applicants efficiently.
• Greeted applicants upon arrival, verifying appointment letters for date and time.
• Instructed applicants to wait until a process assistant became available.
• Collaborated with team members to achieve target results.
• Maintained clean, safe working environments to eliminate accident risks.
  

• Executed opening and closing procedures as keyholder for operational readiness.
• Operated tills, recorded floats, and conducted end-of-day cash counts.
• Responded to customer inquiries in-store and via telephone for enhanced service.
• Unpacked deliveries and restocked sales floor according to established floor plan.
• Processed online store orders when items became unavailable in store.
• Maintained high standards of cleanliness and organisation in the workplace.
• Gave clear staff instruction to achieve production output.
• Fostered a positive working environment, encouraging teamwork and collaboration.
• Assisted in the recruitment and training of new staff members,
• Unpacked deliveries and restocked sales floor according to established floor plan.
• Processed online store orders when items became unavailable in store.
• Maintained high standards of cleanliness and organisation in the workplace.
• Gave clear staff instruction to achieve production output.
• Fostered a positive working environment, encouraging teamwork and collaboration.

• Consistently achieve personal sales & KPI targets

• Look for opportunity to drive add on sales inline with customers needs

• Take personal responsibility for store standards ie Housekeeping

• As keyholder take responsibility for opening and closing store & systems

• Cash Handling and credit card payments.

• Replenish Stock on shelves from warehouse