Amanda Rackham
Norwich ,Norfolk
Summary
I am motivated and have the ability to work well under pressure, with experience in patient-facing healthcare, administration, and a care home environment. I am well organised, approachable, committed to maintaining high standards, and I take pride in being friendly and approachable.
In my free time, I enjoy going to the gym. This is a passion of mine as I like to maintain my physical fitness and well-being.
Overview
23
23
years of professional experience
Work history
Dental receptionist
Church Street Dental Practice
Attleborough, Norfolk
2005.07 - Current
- This is my current place of employment. I have worked in this job role since 2005.
- I have supported both NHS (2005–2022) and private practice operations due to the practice becoming private (2022-current). I have significant experience in helping on board and registering new patients as well as discharging old patients from our practice. I am also responsible for handling 2-week pathways.
- I welcome patients and provide a friendly, reassuring first point of contact.
- I manage a busy appointment system, including scheduling, rescheduling, and booking follow-ups. I deliver a high standard of customer service in a fast paced environment.
- I handle confidential patient information and follow data protection standards. For example, processing medical forms and maintaining accurate patient records.
- I answer and manage the reception phone efficiently. This varies from following up on missed appointments, resolving patient queries and booking appointments.
- I build positive relationships with patients, helping them to feel comfortable and supported, I believe this is important in a health care environment.
- I work closely with colleagues to ensure clear communication is maintained across the whole team. I offer support where needed to dentists and practice managers.
- I make sure to maintain a clean organised and welcoming reception area to make sure customers feel comfortable and to maximise work efficiency.
- I have undertaken training modules throughout my employment. These are Customer Service, Clinical Record-Keeping, Adult Basic Life Support, Safeguarding Level 1 , Data Security And Protection, Learning Disability And Autism Awareness, Basic Health And Safety, Consent, Complaints Handling, Front Of House Excellence, participating in annual CPR Training as well as being in charge of completing Fire safety audits.
Housekeeping cleaner
New Buckingham Care Home
New Buckingham, Norfolk
2003.01 - 2005.07
- This was my place of employment from January 2003 - July 2005.
- I maintained high standards of cleanliness throughout the care home, including bedrooms and communal areas. This was done between residents to ensure a safe environment.
- I followed daily, weekly and monthly audits to a high standard.
- Throughout my employment I build a friendly relationship between the staff and residents.
- I followed strict hygiene and infection control procedures.
Education
Attleborough High School
Attleborough, Norfolk 09/1997 - 09/2001
Skills
- Administrate and IT skills
- Communication skills (face-to face and over the phone)
- Public interaction
- Punctual and confident speaker
- Confidentiality understanding
- Resilient under pressure
- Patience and composure
- Time management skills
- Awareness of hygiene, health and safety and infection control
- Ability to be flexible and adapt in environments
Timeline
Dental receptionist
Church Street Dental Practice
2005.07 - Current
Housekeeping cleaner
New Buckingham Care Home
2003.01 - 2005.07
Attleborough High School
09/1997 - 09/2001