Amanda Preater

• Working with our most vulnerable customers who are at risk of losing their tenancies
• Working collaboratively with other teams to identify vulnerable customers and who would benefit from my support
• Working collaboratively with partner organisations to establish increased support packages and opportunity.
• Demonstrate value for money by regularly reporting on the impact HACT (new to the business)
• Attending 2 weekly partnership working meetings organised and mamaguyed by Broxbourne Council
• Assist where needed with the community development function supporting my manager.

• Carry out regular property audits, health & safety checks, and estates joint working visits with the local police neighbourhood teams.
• Managing all elements of housing and Neighbourhood enquiries. I managed a caseload on a patch of 1100 properties.
• Supporting to help tenants sustain their tenancies, completing initial sign up documents, successions, Mutual exchanges, tenancy assignments, dealing with Neighbourhood issues, from low level complaints, up to intensive working and court action.
• Working with local partners to prevent tenancy action and support vulnerable individuals at risk.
• Attending Team around Family meetings, Child Conference meetings and Safeguarding strategy meetings
• Recording comprehensive logs, to detail in preparation for court.

Helping individuals over the age of 55 to live independently within their own homes for longer, identifying support needed to do this and refer to partner organisations to achieve this. This role also entailed the management of community alarms and it's service to our tenants. I was based and often referred our customers to the Independent Living Schemes and Flexicare, supporting them through the transition of this.

• Tackled chronic loneliness by providing tailored companionship through active listening and shared hobbies.
• Contributed to specialised care for people with dementia, re-enablement or people with continence difficulties.
• Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
• Monitored and reported changes to physical and emotional wellbeing to improve outcomes for service users.