Amanda Panayi

I am responsible for all the day to day running of the nursery. I must ensure that I and my management team provide children and families on role with a safe, stimulating, educating and fun environment. It is my responsibility to ensure management and the team of staff are competent to carryout their roles. I do this by ensuring all staff have the relevant training, qualifications and skills to work with children and provide education as required in line the governments Statutory Framework for Childcare Settings. I am responsible for staff recruitment, and anything else in terms of human resources. I interview staff and have the final decision who to employ. It is my responsibility aswell as management to then carryout induction programmes to ensure staff are suitable to manage their role. We organise staff DBS, training, mentoring, supervision, and appraisals. Carryout meetings and implement any changes that are required within the provision. I ensure that we have good lines of communication when working with families and all other professionals. I am responsible for health and safety. I ensure the provision is compliant not only with the Statutory Framework but also with Health and Safety legislation for the commercial building and employment law. In order to ensure this I organise facilities maintenance as and when required in line with specific laws.

Other duties may include advertising, accounts and other general administrative requirements or needs of the business. Staff welfare is also important within the setting. I promote this by ensuring staff are supported not only in their roles but also out of work if needed. I promote a healthy work life balance and ensure the team are made to feel valued as an individual aswell as a team member.

I worked on my own aswell as part of the sales team to ensure a professional and efficient sales process for customers.

This role entailed constant liaising with the team and to ensure that vehicles were prepped and ready for sale and advertised accordingly. It was my responsibility to ensure new vehicles were ordered from the manufacturer correctly including cars with multiple specifications as added extras. Once the vehicles arrived at the dealership, I would check the vehicles over for any damage and mileage after they had been taken off the transporter. The vehicles then had to be brought onto our software system as stock and customer invoices prepped ready for handover. I would then ensure the vehicles went through the correct PDI stages, which involved booking them into the workshop to have their checks or work carried out. Prior to customer collection, I had to use another software system that linked directly to the DVLA to register the vehicle to the customer, and tax it. I formed good customer relations and communication with our customers to ensure excellent customer service.

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Any part exchange needed to be brought into stock on the dealer software and prepped for trade or resale.

I worked across many franchises in the Dixon Group both in retail and commercial sales. I worked both individually and as part of a team to ensure we met sales targets and national targets for the franchise.

I worked with customers and businesses to help them purchase their perfect car by providing options of different vehicles available that not only suited their needs but within their budget.

I would help them gain funding for their vehicle if required through different funding options and lease companies. It was my responsibility to ensure good communication by liaising with the customer as required which in turn provides good customer care usually resulting in repeated custom. I would then ensure the vehicles were ready for handover to the customer.