Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Amanda O'Toole

London

Summary

Accomplished professional with expertise in planning and delivery, front-of-house management, and operations management. Demonstrates a strong commitment to service quality and vision, ensuring health and safety compliance while excelling in people management. Proficient in financial reporting, with a focus on enhancing operational efficiency and achieving organisational goals.

Overview

20
20
years of professional experience

Work History

Hospitality Manger

BaxterStorey, Drummonds Bank, Fine Dining
London
01.2024 - Current
  • Coordinated event planning, delivered successful functions and celebrations.
  • Managing stock levels in line with our GP target of 72%.
  • Took an annual turnover of £380K in 2024.
  • Achieved a 34% rise in sales in 2024.
  • Delivering fine dining events with high profile clients.
  • Knowledge of Evolution and Peoples Matters
  • Building relationships with clients and there needs.

General Manger

BaxterStorey, Wigmore Hall
London
05.2023 - 12.2023
  • Established rapport with guests, enhancing their dining experience.
  • Created unique menu items with chef collaboration.
  • Supervised front-of-house operations, ensured top-quality customer service.
  • Managed a 7 day a week operation.
  • Facilitated corporate functions, conferences and other large scale events.
  • Ensuring our GP and sales targets are achieved on a monthly basis.
  • Ensuring all health and safety requirements are met.

Event manager

Compass, Tottenham Hotspur Football Club
London
01.2019 - 02.2023
  • Organize logistics and coordination of match day events and functions at Tottenham Hotspur stadium
  • Focus on building relationships with clients and members to ensure attendance at conferences, events and match days
  • Complete daily reports, emails and other administrative duties
  • Coordinate staffing requirements and staff briefings
  • Work alongside the chefs to confirm menus and service
  • Delegate and manage all staff on match days and monitor performance throughout
  • Encourage client feedback and respond appropriately


Catering and Hospitality Manager

Crystal Palace Football Club
London
06.2017 - 06.2018
  • Oversee and manage match days, events and functions within the stadium
  • Built up client relationships
  • Cultivated teamwork amongst staff, boosted morale.
  • Directed staff schedules and rosters, optimising workforce efficiency.

Event & Catering Manager

Freelance
Various locations
01.2005 - 01.2017

Automotive Industry:

  • Car Launches/Tours/Shows/Exhibitions): Volvo, Mazda, Ford, Harley Davidson

Hospitality Catering:

  • Chelsea Football Supervisor, Arsenal Football Supervisor, Wembley Stadium Supervisor, Ascot Races Manager, Chelsea Flower Show Manager, Cheltenham Races Manager, Twickenham Rugby Manager

Education

GCSEs -

Notre Dame
London
06.1991 - 06.1991

Skills

  • Planning & Delivery
  • Front-of-house management
  • Operations management
  • Service Quality
  • Vision
  • People Management
  • Health and Safety Compliance
  • Financial reporting

Affiliations

  • Socializing over quality food and wine
  • Cooking
  • Wellness Activities

References

References available upon request.

Timeline

Hospitality Manger

BaxterStorey, Drummonds Bank, Fine Dining
01.2024 - Current

General Manger

BaxterStorey, Wigmore Hall
05.2023 - 12.2023

Event manager

Compass, Tottenham Hotspur Football Club
01.2019 - 02.2023

Catering and Hospitality Manager

Crystal Palace Football Club
06.2017 - 06.2018

Event & Catering Manager

Freelance
01.2005 - 01.2017

GCSEs -

Notre Dame
06.1991 - 06.1991
Amanda O'Toole