Amanda Oliver
Ilkley
Summary
Accomplished professional with expertise in stock control techniques and cash handling, ensuring efficient financial reporting and adherence to hygiene standards. Demonstrates strong talent recruitment and retention skills, coupled with a proven ability to maintain excellent customer relationships. Fluent in point-of-sale systems and adept at handling pressure, aiming to leverage these competencies towards enhancing operational efficiency in a dynamic environment.
Overview
23
23
years of professional experience
15
15
years of post-secondary education
Work history
Shop Manager
AS Electrical LTD
Otley
04.2025 - 08.2025
- Shop manager selling electrical supplies.
- Accounts and payroll
- Delivered excellent customer experiences with personalised service approach.
- Assisted customers in making informed buying decisions through expert advice on products,.
- Oversaw daily shop operations, ensuring smooth running of business activities.
Cook
R Abel and son ltd. The bridge inn ruswarp
Whitby
05.2023 - 04.2025
- Prepping and making home made food in a busy kitchen.
- Keeping the kitchen to a high clean standard.
- Enhanced customer satisfaction by preparing and serving high-quality meals.
- Maintained hygiene standards in the kitchen area, ensuring food safety regulations compliance.
- Managed multiple orders simultaneously under high pressure situations, meeting service deadlines successfully.
Cook
Stonegate pub group
Whitby
01.2023 - 05.2023
- Prepping and cooking food.
- Clean and tidying the kitchen.
- Adapted cooking methods to create new dishes without compromising on taste or quality.
- Worked closely with sous chefs for efficient kitchen operations.
- Maintained cleanliness in work areas, upholding high sanitation standards consistently.
- Monitored inventory levels, reducing waste through strategic meal planning.
- Followed strict dietary requirements when preparing food for customers with allergies or health concerns.
- Collaborated with other kitchen staff, fostering a team-oriented environment.
- Coordinated efficiently with wait staff for smooth dining experience for customers.
Assistant Manager
The Inn Collection Group
Whitby
12.2020 - 12.2022
- Daily running of the business.
- Stock taking.
- Line cleaning.
- Cashing up
- Locking up.
- Controlling the kitchen and front of house staff.
- Taking care of customers.
Food and Beverage Supervisor
Raithwaite Estate
Whitby
11.2019 - 12.2020
- My role is breakfast supervisor.
- To run a breakfast shift and make sure all areas staff and customer included are supervised and cared for.
- To place dry stock orders for breakfast supplies.
- I monitor all cleaning in my chosen work area and complete to full standards.
- I moved from hotel reservations in November 2019 to the food and beverage team.
Spa Receptionist and reservations agent
Raithwaite estate
Whitby
11.2017 - 11.2019
- Taking hotel and spa bookings by telephone.
- Checking guests into the spa and assisting with their needs.
- Moved from the Spa February 2018 onto Hotel Reservations as needed a new challenge and wanted to learn new skills.
Front Line Agent
First Locate
07.2015 - 11.2017
- Company Overview: LCS
- Dealing with outstanding debts and communication with customers on behalf of utility companies and various clients.
- Assessing affordability with customers and following company guidelines and regulations to a certain standard.
- Following standard Data Protection Guidelines.
- LCS
Duty Manager
Mallyan Spout Hotel
Goathland
09.2009 - 03.2015
- Duties include running a shift and being responsible for all Staff and Customers.
- Reception Duties, Taking Hotel bookings, Waiting on, Serving behind the bar, Cashing Up, Locking up at end of shift and opening up at the start of the day.
- Checking all rooms to ensure up to standards before guests check in.
- Wedding Planning and Event organising.
- Housekeeping relief required on several occasions, up to 20 bedrooms in the hotel.
Sales Ledger Clerk
Wilf Noble Building Supplies
Sneaton
02.2004 - 03.2009
- Duties included adding sales invoices and entering onto a Sage System.
- Cashing up daily takings.
- Banking daily takings on a regular basis.
- Serving customer building goods and invoicing them out to the correct customer's account.
Reception Duties
Pinkney Grunwells Solicitors
Whitby
09.2002 - 12.2003
- Dealing with Customers in a Confidential Manner.
- Arranging Appointments for Solicitor in Charge.
- Photocopying Land Registry Documents.
- Audio Typing.
Education
GCSE - IT
Whitby Community College
01.2000 - 01.2002
GCSE - Business Studies
Whitby Community College
01.2000 - 01.2002
GCSE - Science
Whitby Community College
01.2000 - 01.2002
GCSE - Food Technology
Whitby Community College
01.2000 - 01.2002
GCSE - English
Whitby Community College
01.2000 - 01.2002
GCSE - French
Whitby Community College
01.2000 - 01.2002
GCSE - undefined
Eskdale Secondary School
01.1997 - 01.2000
Skills
- Stock control techniques
- Cash handling experience
- Talent recruitment and retention
- Hygiene standards adherence
- Customer relationship
- Fluent in point-of-sale systems
- Able to handle pressure
- Financial reporting
Additional Information
European Computer Driving Licence Qualification (which includes all main Microsoft Programs) - e.g. Word, Excel, Publisher., Level 1 Key Skills in Application of Number, Level 2 Key Skills in Application of Number, Level 2 Award in Hospitality and Catering Principles (Multi Skilled), Level 2 Key Skills in Communication, Level 2 NVQ in Multi Skilled Hospitality Services, Level 3 Award in Hospitality Supervision and Leadership Principles, Level 3 Diploma in Hospitality Supervision and Leadership, Advanced Apprenticeship in Hospitality Supervision & Leadership in the Hospitality, Passenger Transport, Travel and Tourism Sector., Food & Drink (Drinks Service) Apprenticeship, Hospitality Services (Multi Skilled) Apprenticeship
Custom
Diploma of Higher Education
Personal Information
Industry: Hospitality & Tourism
Timeline
Shop Manager
AS Electrical LTD
04.2025 - 08.2025
Cook
R Abel and son ltd. The bridge inn ruswarp
05.2023 - 04.2025
Cook
Stonegate pub group
01.2023 - 05.2023
Assistant Manager
The Inn Collection Group
12.2020 - 12.2022
Food and Beverage Supervisor
Raithwaite Estate
11.2019 - 12.2020
Spa Receptionist and reservations agent
Raithwaite estate
11.2017 - 11.2019
Front Line Agent
First Locate
07.2015 - 11.2017
Duty Manager
Mallyan Spout Hotel
09.2009 - 03.2015
Sales Ledger Clerk
Wilf Noble Building Supplies
02.2004 - 03.2009
Reception Duties
Pinkney Grunwells Solicitors
09.2002 - 12.2003
GCSE - IT
Whitby Community College
01.2000 - 01.2002
GCSE - Business Studies
Whitby Community College
01.2000 - 01.2002
GCSE - Science
Whitby Community College
01.2000 - 01.2002
GCSE - Food Technology
Whitby Community College
01.2000 - 01.2002
GCSE - English
Whitby Community College
01.2000 - 01.2002
GCSE - French
Whitby Community College
01.2000 - 01.2002
GCSE - undefined
Eskdale Secondary School
01.1997 - 01.2000
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