Amanda Oliver
Ilkley
Summary
Accomplished professional with expertise in stock control techniques and cash handling, ensuring efficient financial reporting and adherence to hygiene standards. Demonstrates strong talent recruitment and retention skills, coupled with a proven ability to maintain excellent customer relationships. Fluent in point-of-sale systems and adept at handling pressure, aiming to leverage these competencies towards enhancing operational efficiency in a dynamic environment.
Overview
23
23
years of professional experience
15
15
years of post-secondary education
Work history
Shop Manager
AS Electrical LTD
Otley
2025.04 - 2025.08
- Shop manager selling electrical supplies.
- Accounts and payroll
- Delivered excellent customer experiences with personalised service approach.
- Assisted customers in making informed buying decisions through expert advice on products,.
- Oversaw daily shop operations, ensuring smooth running of business activities.
Cook
R Abel and son ltd. The bridge inn ruswarp
Whitby
2023.05 - 2025.04
- Prepping and making home made food in a busy kitchen.
- Keeping the kitchen to a high clean standard.
- Enhanced customer satisfaction by preparing and serving high-quality meals.
- Maintained hygiene standards in the kitchen area, ensuring food safety regulations compliance.
- Managed multiple orders simultaneously under high pressure situations, meeting service deadlines successfully.
Cook
Stonegate pub group
Whitby
2023.01 - 2023.05
- Prepping and cooking food.
- Clean and tidying the kitchen.
- Adapted cooking methods to create new dishes without compromising on taste or quality.
- Worked closely with sous chefs for efficient kitchen operations.
- Maintained cleanliness in work areas, upholding high sanitation standards consistently.
- Monitored inventory levels, reducing waste through strategic meal planning.
- Followed strict dietary requirements when preparing food for customers with allergies or health concerns.
- Collaborated with other kitchen staff, fostering a team-oriented environment.
- Coordinated efficiently with wait staff for smooth dining experience for customers.
Assistant Manager
The Inn Collection Group
Whitby
2020.12 - 2022.12
- Daily running of the business.
- Stock taking.
- Line cleaning.
- Cashing up
- Locking up.
- Controlling the kitchen and front of house staff.
- Taking care of customers.
Food and Beverage Supervisor
Raithwaite Estate
Whitby
2019.11 - 2020.12
- My role is breakfast supervisor.
- To run a breakfast shift and make sure all areas staff and customer included are supervised and cared for.
- To place dry stock orders for breakfast supplies.
- I monitor all cleaning in my chosen work area and complete to full standards.
- I moved from hotel reservations in November 2019 to the food and beverage team.
Spa Receptionist and reservations agent
Raithwaite estate
Whitby
2017.11 - 2019.11
- Taking hotel and spa bookings by telephone.
- Checking guests into the spa and assisting with their needs.
- Moved from the Spa February 2018 onto Hotel Reservations as needed a new challenge and wanted to learn new skills.
Front Line Agent
First Locate
2015.07 - 2017.11
- Company Overview: LCS
- Dealing with outstanding debts and communication with customers on behalf of utility companies and various clients.
- Assessing affordability with customers and following company guidelines and regulations to a certain standard.
- Following standard Data Protection Guidelines.
- LCS
Duty Manager
Mallyan Spout Hotel
Goathland
2009.09 - 2015.03
- Duties include running a shift and being responsible for all Staff and Customers.
- Reception Duties, Taking Hotel bookings, Waiting on, Serving behind the bar, Cashing Up, Locking up at end of shift and opening up at the start of the day.
- Checking all rooms to ensure up to standards before guests check in.
- Wedding Planning and Event organising.
- Housekeeping relief required on several occasions, up to 20 bedrooms in the hotel.
Sales Ledger Clerk
Wilf Noble Building Supplies
Sneaton
2004.02 - 2009.03
- Duties included adding sales invoices and entering onto a Sage System.
- Cashing up daily takings.
- Banking daily takings on a regular basis.
- Serving customer building goods and invoicing them out to the correct customer's account.
Reception Duties
Pinkney Grunwells Solicitors
Whitby
2002.09 - 2003.12
- Dealing with Customers in a Confidential Manner.
- Arranging Appointments for Solicitor in Charge.
- Photocopying Land Registry Documents.
- Audio Typing.
Education
GCSE - IT
Whitby Community College
2000.01 - 2002.01
GCSE - Business Studies
Whitby Community College
2000.01 - 2002.01
GCSE - Science
Whitby Community College
2000.01 - 2002.01
GCSE - Food Technology
Whitby Community College
2000.01 - 2002.01
GCSE - English
Whitby Community College
2000.01 - 2002.01
GCSE - French
Whitby Community College
2000.01 - 2002.01
GCSE - undefined
Eskdale Secondary School
1997.01 - 2000.01
Skills
- Stock control techniques
- Cash handling experience
- Talent recruitment and retention
- Hygiene standards adherence
- Customer relationship
- Fluent in point-of-sale systems
- Able to handle pressure
- Financial reporting
Additional Information
European Computer Driving Licence Qualification (which includes all main Microsoft Programs) - e.g. Word, Excel, Publisher., Level 1 Key Skills in Application of Number, Level 2 Key Skills in Application of Number, Level 2 Award in Hospitality and Catering Principles (Multi Skilled), Level 2 Key Skills in Communication, Level 2 NVQ in Multi Skilled Hospitality Services, Level 3 Award in Hospitality Supervision and Leadership Principles, Level 3 Diploma in Hospitality Supervision and Leadership, Advanced Apprenticeship in Hospitality Supervision & Leadership in the Hospitality, Passenger Transport, Travel and Tourism Sector., Food & Drink (Drinks Service) Apprenticeship, Hospitality Services (Multi Skilled) Apprenticeship
Custom
Diploma of Higher Education
Personal Information
Industry: Hospitality & Tourism
Timeline
Shop Manager
AS Electrical LTD
2025.04 - 2025.08
Cook
R Abel and son ltd. The bridge inn ruswarp
2023.05 - 2025.04
Cook
Stonegate pub group
2023.01 - 2023.05
Assistant Manager
The Inn Collection Group
2020.12 - 2022.12
Food and Beverage Supervisor
Raithwaite Estate
2019.11 - 2020.12
Spa Receptionist and reservations agent
Raithwaite estate
2017.11 - 2019.11
Front Line Agent
First Locate
2015.07 - 2017.11
Duty Manager
Mallyan Spout Hotel
2009.09 - 2015.03
Sales Ledger Clerk
Wilf Noble Building Supplies
2004.02 - 2009.03
Reception Duties
Pinkney Grunwells Solicitors
2002.09 - 2003.12
GCSE - IT
Whitby Community College
2000.01 - 2002.01
GCSE - Business Studies
Whitby Community College
2000.01 - 2002.01
GCSE - Science
Whitby Community College
2000.01 - 2002.01
GCSE - Food Technology
Whitby Community College
2000.01 - 2002.01
GCSE - English
Whitby Community College
2000.01 - 2002.01
GCSE - French
Whitby Community College
2000.01 - 2002.01
GCSE - undefined
Eskdale Secondary School
1997.01 - 2000.01