Amanda Nwanduka
Lichfield,UK
Summary
Accomplished professional with extensive expertise in hotel operations management and food and beverage management. Demonstrates strong skills in staff leadership and training, guest relations, and budgeting and cost control. Proficient in menu planning, health and safety compliance, inventory management, and conflict resolution. Experienced in event coordination with a solid foundation in IT and cybersecurity, including digital marketing strategies. Adept at tactful decision making with comprehensive knowledge of cybersecurity protocols, risk assessment, and standards. Committed to enhancing operational efficiency while ensuring exceptional guest experiences.
Compassionate Funeral Home Assistant with knack for supporting grieving families during difficult times. Skilled in organising funerals and ensuring smooth operations, leading to high customer satisfaction. Known for creating calming environment and providing exceptional care and attention to detail.
Offering strong background in IT management with focus on team leadership and strategic planning. Knowledgeable about project management, systems integration, and cybersecurity. Strong communicator with knack for problem-solving and collaboration. Ready to use and develop skills in strategic planning, team leadership, and technology implementation.
Focused and driven professional with knack for analysing complex systems and identifying security vulnerabilities. Possesses strong problem-solving abilities and excellent communication skills, enabling effective collaboration with cross-functional teams. Aims to enhance organizational cybersecurity measures and ensure robust protection in.
Overview
2006
2006
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Funeral Home Assistant
Michael G Ryan Son & Daughters Ltd
- As a Funeral Home Assistant, I play a key role in providing respectful, supportive services to families during their time of loss. My responsibilities span both front-of-house and behind-the-scenes duties, including:
- Welcoming and assisting bereaved families and visitors with warmth and empathy
- Coordinating funeral arrangements in line with clients’ wishes, including scheduling services, communicating with clergy or celebrants, and arranging transportation
- Preparing viewing rooms and maintaining a clean, peaceful, and dignified setting
- Handling administrative tasks such as filing death certificates, managing bookings, and liaising with cemeteries or crematoriums
- Supporting funeral directors and other staff during services and processions
- Maintaining discretion, professionalism, and compassion in all interactions
- Hotel Manager
- Food & Beverage Manager
SKY TV Wales Uk
- Customer Support:
- Answering incoming calls, emails, or live chats from customers who need help with their Sky TV service.
- Listening carefully to customers’ concerns and providing accurate, helpful solutions or troubleshooting assistance.
- Ensuring a high level of customer satisfaction by being patient, understanding, and empathetic to their needs.
- Technical Support:
- Assisting customers with technical issues, such as problems with their TV signal, Sky box, or broadband connection.
- Troubleshooting common issues, guiding customers through step-by-step solutions, or arranging technician visits if necessary.
- Product and Service Guidance:
- Providing customers with information about Sky TV packages, features, and new services (e.g., Sky Q, Sky Go, or Sky Sports).
- Offering recommendations based on customer preferences or helping them make informed decisions about upgrading or downgrading their services.
- Account Management:
- Helping customers with account-related issues, such as billing inquiries, subscription changes, or cancellations.
- Assisting with updating customer information, such as addresses or payment details.
- Handling inquiries about promotions, discounts, or loyalty programs.
- Problem Resolution:
- Identifying and resolving customer complaints, whether related to technical issues, service outages, or billing disputes.
Heath view Care home
Newport, South Wales
01.2001
- Personal Care Assistance:
- Help residents with activities of daily living (ADLs), such as bathing, dressing, grooming, and toileting.
- Assist with mobility, including helping residents get in and out of bed, chairs, or wheelchairs.
- Medication Management:
- Administer prescribed medications to residents, ensuring they take them at the correct times and in the correct doses.
- Keep accurate records of medications and monitor for side effects or reactions.
- Meal Support:
- Assist residents with eating, especially if they have difficulty feeding themselves.
- Ensure that meals meet dietary needs and preferences and assist with meal preparation as needed.
- Health Monitoring:
- Monitor residents’ health by taking vital signs (such as temperature, pulse, and blood pressure) and observing changes in physical or mental health.
- Report any concerns to healthcare professionals, such as doctors or nurses.
- Companionship and Social Interaction:
- Provide emotional support and engage in conversation, encouraging residents to share their thoughts and feelings.
- Participate in activities and recreational programs to enhance residents' quality of life.
- Housekeeping and Environmental Maintenance:
- Help keep living spaces clean and tidy, ensuring that rooms are safe and comfortable for residents.
- Ensure the environment is pleasant and meets safety standards (removing hazards, maintaining hygiene)
Celtic Manor Hotel & Restaurant
Newport, UK
01.2002 - 01.2006
- Managed all aspects of food and beverage operations, including ordering, staffing, and quality control.
- Supervised a team of servers, bartenders, and kitchen staff to ensure efficient service during busy periods.
- Worked closely with executive chefs to create menus aligned with guest preferences and seasonal offerings.
- Trained new staff on customer service standards, food handling procedures, and company policies.
- Maintained inventory, performed cost analyses, and implemented strategies to improve profitability.
- Ensured a high level of cleanliness and organization in dining and kitchen areas, meeting health standards.
- Developed and executed promotional events, increasing guest engagement with food and beverage offerings.
Call handler
Drive Assist Tamworth
01.1998 - 01.2001
- Incoming and Outbound Call handling, processing Insurance Claims, chasing Up Accident Cover
Secretary to Associate Partner
Andrew Nuttal & Parker Solicitor's
01.1996 - 01.1998
- Performing diary schedules and appointments and liaising with clients, audio typing, management of accounts.
Micro-Fiche Scanner
Gwent Mirco-fiche
01.1987 - 01.1998
- Duties included sorting documents for scanning and filming and processing onto micro-fiche, answering inbound calls and filing
Hornby, Baker Jones & Wood Solicitor's
01.1989 - 01.1996
- Duties included reception, filing, dealing with clients, audio typing, shorthand, organizing appointments, Diary Schedule's and appointments and liaising with clients, processing bank payments and statements for tenants.
Secretary to Director
Allman & Davies Builders
Newport, UK
01.1985 - 01.1987
- Processing all incoming paperwork, diary schedules and appointments, liaising with clients, Audio Typing, Banking and Post Handling, ordering materials for onsite, conducting interviews and project management
Education
High School Diploma -
St Julians High
Newport, Gwent 01.1982 - 01.1985
BBA - Business Managment
Newport University
Newport Gwent 06.1985 - 08.1987
Skills
- Hotel operations management
- Staff leadership and training
- Budgeting and cost control
- Health and safety compliance
- Inventory management
- Event coordination
- IT and cybersecurity
- Digital marketing
- Cybersecurity basics
- Cybersecurity risk assessment
- Cybersecurity protocols knowledge
- Knowledge in cybersecurity concepts
- Cybersecurity standards knowledge
Certification
- Pitman’s Grade 1 Audio Typing
- Pitman’s Grade 1 Shorthand
- Pitman’s Grade 1 IT
- Pitman’s Grade 2 Typing
- Pitman’s Grade 2 Business Studies
- Higher National Certification in Criminal Law And Paralegal Investigations
- English level C1.2 English Proficiency CEFR Certificate 675023F1F3B7F
Languages
Art A level Grade 1
Math’s A level Grade 1
English Literature & language A Level Grade 1
Domiciliary Health & Care
Photography A Level Grade 2
Open University Digital Forensics
Timeline
Celtic Manor Hotel & Restaurant
01.2002 - 01.2006
Heath view Care home
01.2001
Call handler
Drive Assist Tamworth
01.1998 - 01.2001
Secretary to Associate Partner
Andrew Nuttal & Parker Solicitor's
01.1996 - 01.1998
Hornby, Baker Jones & Wood Solicitor's
01.1989 - 01.1996
Micro-Fiche Scanner
Gwent Mirco-fiche
01.1987 - 01.1998
BBA - Business Managment
Newport University
06.1985 - 08.1987
Secretary to Director
Allman & Davies Builders
01.1985 - 01.1987
High School Diploma -
St Julians High
01.1982 - 01.1985
Funeral Home Assistant
Michael G Ryan Son & Daughters Ltd
SKY TV Wales Uk