Amanda Nakiboneka

A well-presented, polite hardworking enthusiastic and productive Duty manager effectively manages simultaneous tasks through efficient and quality-driven approaches. Personable and strategic team leader with professional and knowledgeable approach with years' experience of working in busy customer focused environments. I am a Tactful and friendly individual who can combine a polite manner. I can do more than just answering questions, also has a proven track record of building rapports by providing information on additional products and services and helping customers find the right ones to meet their needs. Possesses excellent telephone manners the ability to communicate with all levels of customers, I can contribute to growth of any business.

• Trained new employees, promoting rapid productivity increase.
• Implemented visual merchandising strategies to improve product visibility.
• Assisted customers in product selection, enhancing shopping experience.
• Ensured compliance with health and safety regulations for safer working environment.
• Approved customer refunds and exchanges upon close item inspection.
• Mentored staff on handling and resolving customer concerns.
• Instructed staff on point-of-sale till operation and transaction processing.
• Displayed goods and prices clearly to maximise customer interest.
• Motivated sales teams to achieve daily store targets.

• Adhered strictly to brand guidelines whilst showing creativity and innovation.
• Supported increased customer engagement through thoughtful visual displays.
• Undertook regular floor walks to check presentation standards were upheld.
• Assisted in inventory management, ensuring optimum stock levels at all times.
• Maintained up-to-date knowledge on industry trends to remain competitive.

• Ensured efficient storage space arrangements for Customers including booking.
• Assisted with budget preparations enabling effective financial planning.
• Updated company databases by inputting new customers contact information.
• Interacted professionally with clients providing excellent service at all times.
• Managed front desk duties to ensure smooth operation of reception area.
• Improved customer satisfaction through prompt response to email and phone queries.
• Handled sensitive information discreetly maintaining high level confidentiality at all times.