Amanda Mudie
Dunmow
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Regional Registered Manager
Bloomsbury Home Care
11.2023 - Current
- Joined Bloomsbury Home Care as a regional manager for mid Essex and set up and opened a new branch in Chelmsford
- Grown the branch working closely with Local authorities and social workers as well as private clients
- Hold the on call once every 6 weeks for all 6 branches
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed and maintained relationships with customers and suppliers through account development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Registered Locality Care and Housing Manager
L&Q Living
06.2022 - 09.2023
- Joined L&Q Living as a registered locality care and housing manager
- Overseeing 73 flats
- 40 units have extra care and 33 are sheltered
- Client base were adults over 55
- Made up of some clients having dementia, learning disabilities, mobility issues, sensory impairments, and other health conditions
- Oversee a team of carers providing care to the extra care units, some have regulated activities
- Ensure the safe running of the service, producing risk assessments and person-centred outcome focused care plans, ensuring audits are carried out, staff training and compliance is up to date, safeguarding and working closely with other professionals
- Managing with complaints and compliments
- As housing manager deal with tenant’s queries, repairs, tenancy sign ups, as well as the health and safety checks of the building, fire doors and estate inspections, flushing voids to prevent legionella
- Completing reports, audits, problem solving and handling
- Working closely with other teams and the regional area manager for housing
- Maintained a high occupancy rate through efficient marketing strategies and thorough applicant screenings.
- Implemented energy-saving initiatives for reduced utility costs and environmental impact.
- Developed strong relationships with community organizations to promote available housing options and resources.
- Collaborated with local agencies to provide support services for residents in need, such as financial assistance or mental health resources.
- Managed budget effectively, reducing operating costs without compromising the quality of services provided.
- Updated record-keeping systems for improved organization and accessibility of important information.
- Streamlined rent collection processes for increased efficiency and fewer late payments.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Developed emergency response plans to ensure tenant safety during unexpected incidents or natural disasters.
- Enhanced property appearance by coordinating regular maintenance, repairs, and landscaping updates.
- Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
- Coordinated move-in/move-out processes efficiently while minimizing vacancy periods.
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
Live-in Care Manager
The Good Care Group
05.2021 - 04.2022
- Joined The Good Care Group as a Live-in Care Manager in May 2021
- Managed a portfolio of clients in Central and West London and oversee up to 30 carers
- Building person centred outcome focused care plans and risk assessments tailored to the individual
- Carried out assessments for new clients, reviews, and client visits, built care plans, worked with the scheduling team to match carers and clients and ensure all placements were covered
- Meetings with clients, their families and other professionals
- Manage supervisions, appraisals and spot checks, probation reviews with carers
- Working closely with the training team to ensure all staff`s training is compliant, providing additional training where required
- Managing investigations, complete notifications for the CQC
- Ensure all clients and carers are always compliant
- Carry out medication and financial audits, work closely with the company OT and Admiral nurse to ensure client’s needs are met
- Working closely with the finance team to ensure client`s invoices are correct
- Working with the Sales Force care management system
- Holding the on-call when required on a rota basis
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Prioritised time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Maintained detailed records in compliance with agency standards and regulations.
- Conducted thorough assessments to identify client's needs, strengths, and barriers to achieving optimal health outcomes.
- Enhanced client care by developing and implementing individualized care plans.
Registered Manager and Live-in Care Manager
Audley Homecare Ltd
08.2017 - 05.2021
- Registered manager at Chesterford Homecare it had 4 required improvement ratings from the CQC when I took over.
- Managed a team to turn around in 14 months to a good rating across the board from the CQC
- Inspection by LA and was awarded a Good rating
- Implemented new paperwork and auditing which was recognised by our CQC inspector as very efficient
- Deliver safe effective care to live-in clients as well as visiting care
- Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
- Undertake training and development to keep up to date with the law, best practice, and changes in company policy
- Apply this knowledge to day-to-day management and delivery of care
- Understand and monitor health and safety in the workplace and in the field
- Act as lead for infection prevention and control
- Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business
- Implement quality management and improvement systems
- Effectively manage complaints and incidents
- Carry out investigations relating to the quality of the service and use findings to make improvements
- Promote the rights of each customer and keep their wishes at the centre of their care and support
- Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support
- Make sure a written individually tailored care and support plan has been created and agreed, that respects the customer’s wishes and promotes their dignity and privacy
- Agree appropriate risk control measures to reduce identified risks
- Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns
- Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services
- Keep all information about customers and their families secure and confidential
- Manage the effective recruitment, induction and training of the coordinator, supervisor, care workers and other support staff
- Identify ongoing training needs and ensure staff are up to date with current best practice
- Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times
- Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
- Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles
- Carry out appraisals and monitoring of staff performance
- Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent
- Taken a service from requires improvement in 4 areas to 5 Goods CQC rating in 14 months
Training Manager
Audley Homecare Ltd
09.2016 - 08.2017
- Teaching 5-day Induction training to new carers
- Moving and Handling training practical
- Teaching the 15 standards of the care certificate
- Teaching Medication Practical
- Stoma and catheter care Training
- Mandatory refresher training to existing staff
- Training Matrix
- Caras computer systems
- Keeping staff paperwork and certificates and files up to date
- Spot Checks, Supervisions, Carer Performance/ Observations on carers
- Reviews of clients' care
- Care Certificate Sign Offs
- Investigating complaints and problem solving
- E-Learning with The Learning Cloud
- Assisting with covering calls
- Assisting with Live - in Care Handovers
- Multi-Disciplinary meetings
Training Coordinator
Redspot Homecare Contracts Ltd
04.2016 - 09.2016
- Teaching 4-day Induction training to new carers
- Moving and Handling training practical
- Teaching the 15 standards of the care certificate
- Teaching Medication Practical
- Stoma and catheter care Training
- Mandatory refresher training to existing staff
- Training Matrix
- Carefree computer systems
- Keeping staff paperwork and certificates and files up to date
Field Care Supervisor
Redspot Homecare Contracts Ltd
11.2014 - 04.2016
- Risk assessments
- Medication Risk Assessments
- Moving & Handling Risk Assessments
- Safeguarding Meetings with Social Services
- Spot Checks, Supervisions, Carer Performance/ Observations, Appraisals
- Person centred care planning
- Meetings with NHS Professionals, Families, Advocates, Social Workers
- Carer Certificate Sign offs, Observations and Monitoring
- Out of hours on-call when required
- Care Coordination in office when required
- Working on Carefree computer system when required
- Liaising with brokerage and duty social workers
- Filing, Making care plans
- Taking calls from family members
- Dealing with complaints
- Ensuring Rota`s are up to date and all calls are covered
Senior Carer
CareWatch
04.2012 - 11.2014
- Providing care to Elderly & Vulnerable
- Mentor to new carers
- Providing care to elderly and vulnerable
- Medication Administration and record keeping with MAR charts
- Stoma and catheter care
- Moving and handling
- Personal care
- Shopping /cleaning / escorting
- Working closely with other professionals
- Safeguarding
- Working with Dementia and learning Disabilities service users
Senior Cleaner
Supreme Clean
05.2010 - 03.2012
- Cleaning Services in domestic and commercial properties
- Customer Services
- Collecting payments
- Stock Control
Commercial Cleaner
JPM Cleaning Contracts
01.2010 - 05.2010
- Cleaning Laboratories for Farecla Car polish
- Waste Management
Assistant Manager
OUR Stores
03.1992 - 12.2002
- Customer service
- Banking cashing up
- EPOS system
- Ordering – Stock control - Deliveries
- Auditing
- Serving customers
- Cash and Carry Collection
- National Lottery sales
Grafters Employment Agency
02.2002 - 06.2002
- Various roles in packing and production
Multi trades
E.A. Pearce & Daughter Building services
09.1981 - 03.1992
- Painter & Decorator
- Roofing
- Plumbing
- Extension Building
Education
Trainer Quals Level 3 Mental Capacity Act & Dols Trainer -
Trainer Quals Level 3 Medication Awareness Trainer -
Trainer Quals Level 3 Basic First Aid & Life Support Trainer -
Trainer Quals Level 3 Safeguarding Adults at Risk Trainer -
05.2024
Trainer Quals Level 3 Safeguarding Children at Risk Trainer -
05.2024
Trainer Quals Level 3 Health and Safety Trainer -
05.2024
ROSPA Edge Services Level 4 People Handling & Risk Assessment Key Trainer -
10.2023
Oliver McGowan Mandatory Training – Learning Disability and Autism -
01.2023
Level 5 Diploma in Leadership for Health and Social Care Adults Children and Young People’s Services (QCF) -
02.2020
UKHCA CQC Understanding Compliance -
08.2018
Apprenticeship QCF level 3 in health and social care Adults Children and Young People’s Services -
11.2017
Functional Skills Level 2 Math -
08.2017
Functional Skills Level 2 English -
08.2017
High School -
Dame Alice Owens School
Potters Bar, Herts01.1981
Skills
- Managing Live-in care
- Carrying out assessments and reviews with clients
- Building person centred tailored care plans
- Carrying out and monitoring quality assurance
- Carrying out medication audits
- Valid Train Trainer Certificates
- Experience in Induction training
- Experience in person centred care planning
- Working to tight deadlines
- Mentor to trainees
- Managing teams
- Skills for care registered manager
- Excellent Communication skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Policy Implementation
- Performance Evaluations
- Budget Control
- Business Development
- Key Performance Indicators
- Expectation setting
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Problem-Solving
Accomplishments
Great British Care Awards Regional Finalist - Registered Manager 2019
Great British Care Awards Regional Winner Care Planner / Assessor 2020
Great British Care Awards National Finalist Care Planner / Assessor 2020
Great British Care Awards Regional Finalist Front Line Leader 2020
Personal Information
Nationality: British
Certification
- Level 5 Diploma in Leadership for Health and Social Care Adults Children and Young People’s Services (QCF) Higher level - Awarded -20/02/2020
- Apprenticeship QCF level 3 in health and social care Adults Children and Young People’s Services Higher level - Awarded - 17/11/2017
- Trainer Quals Level 3 Safeguarding Adults at Risk Trainer
- Trainer Quals Level 3 Safeguarding Children at Risk Trainer
- Trainer Quals Level 3 Health and Safety Trainer
- Trainer Quals Level 3 Mental Capacity Act & Dols Trainer Trainer Quals Level 3 Medication Awareness Trainer
- Trainer Quals Level 3 Basic First Aid & Life Support Trainer
- Trainer Quals Level 3 Pressure Care Awareness Trainer
- Trainer Quals Level 3 Diabetes Awareness Trainer
- Trainer Quals Level 3 Person Centred Care Trainer
- Trainer Quals Level 3 Person Risk Assessor Trainer
- Trainer Quals Level 3 Person Falls Prevention Trainer
- Single Handed Care Lone worker - Awarded - August 2016
- Pressure Ulcer Prevention
- NCFE level 2 Care Planning - Awarded 31/08/2016
- NCFE level 2 End of Life - Awarded 08/03/2017
- NCFE level 2 Behavior that Challenges - Awarded 28/06/2017
- NCFE level 2 Common Health Conditions - Awarded 17/05/2018
- NCFE level 2 Safeguarding with PREVENT - Awarded 07/09/2018
- NCFE level 2 Understanding Personal Care Needs - Awarded 01/06/2020
- NCFE level 2 Falls Prevention Awareness - Awarded 29/07/2020
- NCFE level 2 The Principles of End-of-Life Care - Awarded 08/03/2017
- NCFE level 2 Understanding Tenant support in social housing - Awarded 05/09/2022
- Medication for managers Cambridge County Council
- Safe Handling of Oxygen Cambridge County Council
- Eye, Nose, Ear drops - Inhaler Safe Administration Cambridge County Council
- Record keeping for managers Essex County Council
- Continence, Stoma and Catheter care Cambridge County Council
- Functional Skills Level 2 Math - Awarded - 31/08/2017
- Functional Skills Level 2 English - Awarded - 31/08/2017
Timeline
Regional Registered Manager
Bloomsbury Home Care
11.2023 - Current
Registered Locality Care and Housing Manager
L&Q Living
06.2022 - 09.2023
Live-in Care Manager
The Good Care Group
05.2021 - 04.2022
Registered Manager and Live-in Care Manager
Audley Homecare Ltd
08.2017 - 05.2021
Training Manager
Audley Homecare Ltd
09.2016 - 08.2017
Training Coordinator
Redspot Homecare Contracts Ltd
04.2016 - 09.2016
Field Care Supervisor
Redspot Homecare Contracts Ltd
11.2014 - 04.2016
Senior Carer
CareWatch
04.2012 - 11.2014
Senior Cleaner
Supreme Clean
05.2010 - 03.2012
Commercial Cleaner
JPM Cleaning Contracts
01.2010 - 05.2010
Grafters Employment Agency
02.2002 - 06.2002
Assistant Manager
OUR Stores
03.1992 - 12.2002
Multi trades
E.A. Pearce & Daughter Building services
09.1981 - 03.1992
Trainer Quals Level 3 Basic First Aid & Life Support Trainer -
Trainer Quals Level 3 Safeguarding Adults at Risk Trainer -
Trainer Quals Level 3 Safeguarding Children at Risk Trainer -
Trainer Quals Level 3 Health and Safety Trainer -
Oliver McGowan Mandatory Training – Learning Disability and Autism -
Level 5 Diploma in Leadership for Health and Social Care Adults Children and Young People’s Services (QCF) -
UKHCA CQC Understanding Compliance -
Apprenticeship QCF level 3 in health and social care Adults Children and Young People’s Services -
Functional Skills Level 2 Math -
Functional Skills Level 2 English -
High School -
Dame Alice Owens School
Trainer Quals Level 3 Mental Capacity Act & Dols Trainer -
Trainer Quals Level 3 Medication Awareness Trainer -
ROSPA Edge Services Level 4 People Handling & Risk Assessment Key Trainer -
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