Amanda Luker
Swindon,Stratton St Margaret
Summary
Housing Enforcement Manager skilled in team development and performance improvement. Oversees staff recruitment and optimises workforce scheduling to enhance morale. Drives employee engagement through supportive practices and consistent policy application. Experienced in community engagement, conflict resolution, and emergency response, fostering positive relationships while ensuring public safety and community well-being. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.
Overview
24
24
years of professional experience
Work History
Lead Housing Enforcement Officer
Swindon Borough Council
Swindon, Wiltshire
02.2010 - 07.2026
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Monitored staff performance and developed targeted improvement plans to enhance team effectiveness.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Resolved customer complaints through calm, clear communication and effective problem-solving strategies.
PoliceCommunity Support Officer
Wiltshire Police
Swindon
09.2002 - 02.2010
- Responded promptly to emergency situations, triaged scenes and contained threats.
- Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
- Utilised verbal, physical, or situational techniques to reduce or de-escalate violence.
- Patrolled designated areas to deter anti-social behaviour and increase community safety.
- Provided advice, assistance and community service referrals to victims of crime and family members.
- Provided security presence for events, acting as visible deterrent to criminal activity and rule infractions.
- Prepared detailed reports on daily activities, incidents, and investigations, maintaining accurate records for legal proceedings.
- Attended community meetings to answer inquiries from the public.
Education
HNC - Housing Policy and Practice
University of Wales
Swansea, SWA01-2016
Skills
- Crime prevention
- Emergency response
- Risk assessment
- Case management
- Team management
- Performance monitoring
- Staff recruitment
- Team Leadership
- Community engagement
- Problem solving
- Working under sustained pressure
- Teamwork
- Communication skills
- Empathy and compassion
Timeline
Lead Housing Enforcement Officer
Swindon Borough Council
02.2010 - 07.2026
PoliceCommunity Support Officer
Wiltshire Police
09.2002 - 02.2010
HNC - Housing Policy and Practice
University of Wales