Amanda Lowther
London,England
Summary
Proactive PCSO skilled in identifying issues and analysing information to provide effective solutions. Demonstrates strong analytical skills and a commitment to improving service delivery. Engages with community members to foster a collaborative approach to safety and support. Dedicated PCSO with strengths in victim support and community mediation. Resolves resident queries through effective communication, fostering trust and collaboration within the community. Delivers insights through data analysis, identifying trends that enhance public safety initiatives. Proactive professional skilled in conflict resolution and issue identification. Builds and maintains productive relationships with multi-agency partnerships, ensuring comprehensive support for vulnerable individuals. Implements strategic communication to address community concerns and improve stakeholder engagement.
Overview
40
40
years of professional experience
Work History
PCSO - Safer Neighbourhoods Team
Metropolitan Police Service
Tower Hamlets, London
04.2019 - Current
- Victim support and mediation. Acted as a primary point of contact for victims of ASB, providing regular updates, risk assessments, and safeguarding support to vulnerable individuals.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved residents' queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Recording and Intelligence. Maintained accurate and detailed records of incidents using intelligence management systems to identify trends and patterns of behaviour.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Prepared range of written communications, documents and reports.
- Built and maintained courteous and effective working relationships with the general public and multi-agency partnerships.
- Developed team communications and information for meetings.
- To respond and, where appropriate, provide information sharing on a disclosure form.
Account Manager
LEFA Print
01.2013 - 12.2018
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
- Analysed account performance data, identifying trends and implementing actions to drive growth.
- Frequently visited customers to maintain positive and productive relationships
- Acquired new clients and grew customer base by delivering relevant product solutions within client budgets and schedules.
Account Manager
Redlin Print
05.2008 - 01.2013
- Promoted product offerings, benefits and discounts using marketing channels and delivered products on time to customers.
- Attended customer onboarding meetings to understand fundamental motivations and issues and translated identified challenges into features.
- Facilitated training sessions for new account managers, sharing best practices and industry knowledge.
- Identified lucrative business prospects through networking, cold calling and referrals and initiated processes to close sales deals.
Key Account Manager
Stat plus
01.2002 - 05.2008
Field Sales Manager
Dudley Print
01.1997 - 01.2002
General Manager
Coygraphic
01.1993 - 01.1997
Studio Manager
Procom Hayes
01.1990 - 01.1993
Studio Manager
Bowater Containers Ltd
01.1986 - 01.1990
Education
Diploma of Higher Education - Graphic Art
Chelsea School of Art and Design
London.
Diploma of Higher Education - Technical Drawing
Carshalton College
Surrey.
A-Levels - Art and Design
Sutton College of Liberal Arts
Surrey.
GCSEs - O levels
Stanley Park High School
Surrey.
Skills
- Data analysis
- Conflict resolution
- Team collaboration
- Active listening
- Strategic communication
- Written communication
- Issue identification
- Relationship building
- Communication skills
- Willingness to learn
- Calm under pressure
- Team building
- Team leadership and motivation
- Analytical and critical thinking
- Complaint handling and resolution
- Report writing
- Victim support
- Leadership
Hobbies and interests
- Gardening
- Snorkelling
- Reading
- Current affairs
Proven experience using IT systems
- Excel, Word, PowerPoint, IIP, CAD Lite, LEDS and Connect
Timeline
PCSO - Safer Neighbourhoods Team
Metropolitan Police Service
04.2019 - Current
Account Manager
LEFA Print
01.2013 - 12.2018
Account Manager
Redlin Print
05.2008 - 01.2013
Key Account Manager
Stat plus
01.2002 - 05.2008
Field Sales Manager
Dudley Print
01.1997 - 01.2002
General Manager
Coygraphic
01.1993 - 01.1997
Studio Manager
Procom Hayes
01.1990 - 01.1993
Studio Manager
Bowater Containers Ltd
01.1986 - 01.1990
Diploma of Higher Education - Graphic Art
Chelsea School of Art and Design
Diploma of Higher Education - Technical Drawing
Carshalton College
A-Levels - Art and Design
Sutton College of Liberal Arts
GCSEs - O levels
Stanley Park High School