Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Amanda Hutchings

Plymouth,Devon

Summary

Motivated individual with customer service experience .Calm and productive under pressure, quickly resolving incidents and adapting to changing priorities to meet targets. Builds rapport quickly to develop constructive staff and customer relations. Reliable Shift Leader with not a vast number of years in retail but i do enjoy interacting with people. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

34
34
years of professional experience
8
8
years of post-secondary education

Work history

Shift Leader

Tesco
Plymouth, Devon
04.2020 - Current
  • Promoted safe and tidy work areas through inspections and cleaning checklists.
  • Answered questions and resolved employee complaints.
  • Facilitated time-off requests and managed last-minute absences by fixing schedules to guarantee optimal coverage.
  • Practiced food and health safety to comply with guidelines.
  • Responded to crisis and emergency situations and reported incidents to authorities and management.
  • Assigned tasks, projects and responsibilities to team members and monitored status.
  • Managed and trained staff and provided strategic solutions.

Administrative Assistant

Needacab
Plymouth, Devon
02.2018 - 08.2019
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Assisted managers in compiling and organising materials for meetings.
  • Took detailed minutes at meetings following instructions from senior team members.
  • Acted as main contact for internal and external clients.
  • Ordered office supplies and researched new deals and suppliers.
  • Created email notifications, invitations and agendas for meetings, events and appointments.

Administrative Assistant

Dialacab
Plymouth, Devon
02.2002 - 08.2019
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Assisted managers in compiling and organising materials for meetings.
  • Acted as main contact for internal and external clients.
  • Ordered office supplies and researched new deals and suppliers.
  • Created email notifications, invitations and agendas for meetings, events and appointments.
  • Screened phone calls and routed callers to appropriate parties.
  • Received, sorted and distributed incoming mail.
  • Provided printing, photocopying scanning support to colleagues.
  • Kept and maintained accurate filing system for preservation of office information.

Telephone Operator

Plymouth taxis
Plymouth, Devon
05.1996 - 02.2002
  • Resolved customer issues and escalated major concerns to management.
  • Built and maintained customer rapport, providing prompt and accurate service.
  • Performed operator functions by connecting and transferring calls and setting up conference calls.
  • Offered relay services for hearing impaired guests to assist them with calls and messages.
  • Provided an outstanding customer experience by providing professional telephone etiquette to achieve high client satisfaction score.

Silver service stewardess

RCO
Plymouth, Devon
02.1990 - 07.1996
  • Proactively anticipated and responded to customers' dining needs.
  • Worked in teams of up to 40 waiting staff to cater to large-scale events including weddings, proms and private functions.
  • Served food and drink to exceptionally high standard of service and presentation.
  • Routinely inspected cleanliness and order of reception, cloakroom and dining areas.
  • Assisted in washing of silver items, crockery and glass.
  • Presented tables in line with company standards.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Education

Hotel and catering institutional management - Hopsitality

College of Further education
Plymouth
09.1985 - 08.1987

Biology/ Geography/ maths/ english Language & Literature/classical civilisation/ french/ coo

Stoke Damerel High school for girls
Plymouth
09.1979 - 08.1985

Skills

  • Strategic rostering
  • Staff activity management
  • Conflict resolution
  • Continuous improvement
  • Workforce training
  • Health and safety compliance
  • Safety processes and procedures
  • Account management

Languages

English
Native

Timeline

Shift Leader

Tesco
04.2020 - Current

Administrative Assistant

Needacab
02.2018 - 08.2019

Administrative Assistant

Dialacab
02.2002 - 08.2019

Telephone Operator

Plymouth taxis
05.1996 - 02.2002

Silver service stewardess

RCO
02.1990 - 07.1996

Hotel and catering institutional management - Hopsitality

College of Further education
09.1985 - 08.1987

Biology/ Geography/ maths/ english Language & Literature/classical civilisation/ french/ coo

Stoke Damerel High school for girls
09.1979 - 08.1985

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Amanda Hutchings