Amanda Hallett
Torquay
Summary
Dedicated professional with expertise in regulatory compliance and standards, team leadership, and health and safety regulations. Demonstrates outstanding customer service skills and excels in both independent work and collaborative team environments. Proficient in Microsoft Office, with a strong focus on organisation, attention to detail, and effective communication. Committed to maintaining high standards of compliance while pursuing opportunities for career advancement.
Overview
38
38
years of professional experience
Work history
Test Centre Administrator
Pearson Vue
Torquay, Torbay
07.2018 - Current
- Sign candidates in, including verification of ID according to Pearson Vue and client sign in procedures.
- Review the test schedule and prepare for candidates who may have special needs
- Carry out security checks, as per Pearson Vue and client procedures.
- Explain the test procedure to all candidates and deal with any queries or complaints
- Ensure that the integrity and security of the tests are maintained and they are supervised at all times to the required standard
- Comply with all incident reporting and escalation procedures as detailed in Pearson Vue and client policies and procedures
- Provide post-test score reports to candidates
- Carry out opening and closing of test centre including setting up computers and cleaning to provide a clean professional centre
Exam Invigilator
Torquay Academy
Torquay, Torbay
04.2014 - 03.2020
- Consistently updated knowledge on latest rules and regulations related to exam conduct from education board, demonstrating commitment towards professional development.
- Increased student comfort during exams by addressing queries in a timely manner.
- Assisted in exam set up, creating an organised and conducive environment for candidates.
- Ensured fair testing conditions by meticulously checking candidates for non-permitted items.
- Assisted in collection of completed exam papers and returning these under strict rules to the Exams Officer.
- Completing required documentation of seating plans and recording of incidents as required by JCQ.
- Invigilated between 1 and 160 candidates per exam
Accounts Officer
Torbay Coast and Countryside Ltd
Torquay, Torbay
03.2012 - 01.2014
- Provided administrative support to the finance team for seamless operations.
- Responsible for banking and reconciling cafe, car park and visitor centre takings
- Assisted with grant audits through organised documentation management.
- Responsible for filing of accounts invoices and records
- Ensured compliance with accounting standards through diligent record keeping.
- Conducted bank reconciliations regularly to maintain accurate records.
- Input sales, purchase and cash transactions.
Accounts Clerk
Forward Living
Newton Abbot
06.2003 - 06.2005
- Maintained detailed financial records for audit preparation.
- Verified details of transactions, including funds received and total account balances for 50 residents with attention to detail.
- Complied with all internal controls related to finance and accounting whilst adhering strictly to company regulations.
- Managed client invoices, ensuring prompt payment of outstanding balances.
- Reconciled company bank statements monthly for accurate record keeping.
- Maintained petty cash and processed petty cash reimbursements for 15 homes.
- Recorded sales transactions, outgoing payments, and receipts to support financial governance.
Accounts Clerk
Barons of Hindhead
HIndhead, Surrey
01.2002 - 02.2003
- Reconciled company bank statements monthly for accurate record keeping.
- Provided administrative support to the finance team during busy periods.
- Responsible for vehicle ledgers and verified transactions, including funds received and total account balances with attention to detail.
- Coordinated with accountants regularly to resolve any discrepancies found in books.
- Liaised closely with internal teams for the resolution of account queries efficiently.
- Coded documents according to company procedures which increased organisational efficiency.
- Maintained petty cash and processed petty cash reimbursements.
- Calculated bills owed by customers, prepared invoices and distributed statements.
- Cover for reception dealing with over 100 customers a day both in person and on the phone
Bank Officer - Team Manager
NatWest Bank
Farnborough, Hampshire
07.1988 - 01.2002
- Coordinated with other departments, fostering teamwork and collaboration.
- Collaborated effectively with team members, promoting a positive work environment.
- Resolved customer complaints promptly, boosting customer satisfaction.
- Balanced daily accounts for accurate record-keeping.
- Processed bank transactions and customer requests accurately to avoid discrepancies.
- Handled over 100 customer complaints per month effectively for enhanced reputation.
- Followed security procedures, minimising risk of fraud or theft.
- Enhanced customer satisfaction by providing excellent service.
- Prevented fraud by verifying customer identities and validating transaction details.
- Delegated responsibilities efficiently amongst team members.
- Conducted performance evaluations to identify areas of improvement.
- Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Implemented staff rota schedules for 15 members of staff to ensure adequate coverage during peak times.
Education
GCSE - GCSEs
Rodborough C of E
Milford06.1988
Skills
- Regulatory compliance and standards
- Team Leadership
- Microsoft Office
- Outstanding customer service
- Health and Safety regulations
- Organised
- Work independently
- Team Worker
- Good communication
- Attention to Detail
Timeline
Test Centre Administrator
Pearson Vue
07.2018 - Current
Exam Invigilator
Torquay Academy
04.2014 - 03.2020
Accounts Officer
Torbay Coast and Countryside Ltd
03.2012 - 01.2014
Accounts Clerk
Forward Living
06.2003 - 06.2005
Accounts Clerk
Barons of Hindhead
01.2002 - 02.2003
Bank Officer - Team Manager
NatWest Bank
07.1988 - 01.2002
GCSE - GCSEs
Rodborough C of E