Amanda Hall

• Answered calls to engineers, customers, and colleagues, providing assistance and advice
• Raise calls and order any relevant parts required for boiler services, heating system breakdowns or repair works
• Check availability for any parts required on a repair call from local suppliers and source alternative parts or suppliers if needed
• Provide quotes to customers for anything not covered under their contract or those that are not on contract with the company
• Monitored customer renewals and issued reminders via email or text to prompt action
• Processed telephone payments and issued customer receipts
• Processed contract renewal payments via postal and online applications
• Handling and replying to emails from customers, colleagues and suppliers
• Managed customer complaints via email and phone, ensuring mutual satisfaction
• Checked accuracy of customer payments and processed refunds as needed
• Arranged customer invoices for those not prepaid
• Managed annual contract price increases and renewal information for existing customers
• Sent contract information to potential new customers
• Handled deliveries and assisted customers and visitors arriving at reception for scheduled meetings
• Added new customers to systems, confirming correct contract levels or chargeable breakdown status
• Processed contract cancellations and coordinated pro-rata refunds if required

New deal government scheme placement.

• Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
• Performed data entry tasks diligently, maintaining accurate office records at all times.
• Organised and maintain office common areas.
• Took and relayed messages between staff, customers and other parties.