Amanda Griffin
Bolton
Summary
Billing Manager experienced in leading billing operations and process improvement initiatives within fast-paced environments. Achieved enhanced billing accuracy and operational efficiency through system integrations and KPI management. Focused on developing high-performing teams and driving continuous improvement to support organisational growth.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Billing Manager
InTEC Group
Manchester
12.2025 - Current
- Oversee the billing process on a weekly and monthly basis, ensuring all invoices are accurate and sent out on time.
- Maintain and update product list pricing to ensure accurate billing and revenue reporting.
- Collaborated with finance, sales, and customer service teams to resolve billing issues and discrepancies, enhancing overall customer satisfaction.
- Work closely with Sales Operations to manage contracts, ensuring renewals are handled and revenue leakage is prevented.
- Reconcile billing to contracts and suppliers, ensuring correct billing volumes.
- Supervise and mentor billing staff, setting clear objectives and KPIs.
- Implement and maintain billing systems, ensuring compliance with UK financial regulations and internal audit standards.
- Prepared monthly billing reports and dashboards for senior leadership, providing insights for informed decision-making.
- Analyse billing trends, identify anomalies, and recommend corrective actions.
- Developed and implemented billing policies and procedures, streamlining processes and ensuring accuracy in billing.
- Monitor accounts receivable and follow up on overdue payments.
- Conducted training sessions for billing staff to enhance their understanding of best practices.
Billing & Master Data Shared Services Team Leader
OCS Group UK Limited
01.2014 - 10.2025
- Led data management & billing team in shared services environment, ensuring smooth operations and effective service delivery.
- Performance manage and support all data management & billing team employees.
- To ensure full cover is arranged during peak times.
- Drive Quality initiatives throughout the team ensuring KPIs are consistently met, and SLAs are achieved.
- To delegate tasks to the team to enable a focus on continuous improvement.
- Support and lead project work within the data management & billing function.
- Collaborated with operation managers through regular email communication and team meetings to identify and resolve project needs.
- Participated in weekly management calls to discuss and escalate critical business issues for resolution.
- Raising SAP function issues and testing new implementations is test system.
- Developed reporting and data analysis to support business objectives, utilising SAP CRM and SAP ECC.
- Hold annual 121 reviews with my team.
- Release high volume and value invoices daily.
- Circulate reports to management capturing unbilled revenue across business units.
- Adhere with the strict deadline to complete month end billing within the first 3 days of the month.
Billing Administrator
OCS Group UK Limited
04.2012 - 01.2014
- Produce billing output in line with standard or bespoke requirements and to periodical billing schedules.
- Escalate business critical issues that may impact on billing outputs / SLAs to Line Manager.
- Respond and close within SLA customer enquiries at pre or post billing stages.
- Work closely with other teams to produce customer billing solutions - bespoke or otherwise.
- Set up Billing Contracts and amendments with a 100% accuracy and optimisation of billing schedules.
- Protect against revenue leakage, interface with relevant departments payroll, finance, procurement etc where appropriate.
- Share knowledge, provide guidance, support and cover for colleagues.
- Produce monthly billing statistics for management.
- Develop own skill set to complement and meet the changing needs of the business.
- Work individually or as part of a team to deliver against project related tasks.
- Ensure that processes / customer information that are pertinent to billing requirements are 'in date'.
- Initiate and drive action plans to improve business processes and drive down costs.
- Executed two daily billing runs using SAP software.
- Oversaw five high-volume inboxes daily to ensure prompt responses.
Credit Control Team Leader
OCS Group UK Limited
04.2006 - 01.2012
- My role is supporting the credit manager in the day-to-day running of the department. I am responsible for overseeing a team of six credit controllers within the OCS division of the company.
- To liaise with Management, Controllers/Directors as & when required.
- Keep unallocated cash to a minimum.
- Allocated credit notes and payments.
- Monitoring Major accounts & payments received.
- Attend conference calls to discuss the status of accounts.
- Dealing with customer queries.
- To manage and develop the team as required to ensure performance measures are met.
- Super User for the implementation of SAP which was installed in February 2011.
Credit Controller
Cannon Hygiene UK Limited
11.1995 - 01.2006
- Debt Recovery of portfolio of accounts.
- Providing account information to customers such as statements & copy invoices.
- Allocating cash.
- To record promise payments and ensure payment are made at the time promised.
- Dealing with customer queries and resolving these efficiently e.g payment queries, service issues & account amendments.
- Chase debt by telephone & regular monthly letters.
- Manage the process of the removal of goods and suspension of services through litigation.
- Ensure all internal and external customer relationships are dealt with in a professional and friendly manner, always adopting ‘right first time’ attitude.
- Complete monthly reporting on cash collected against target and complete relevant tracking reports.
Shop Assistant/Part time
Wilkinson Store Limited
01.2002 - 01.2004
- Organised and stacked shelves to enhance product visibility and accessibility.
- Updated bar codes and managed ordering to ensure stock availability.
- Inspected incoming deliveries for accuracy and quality to maintain inventory standards.
Checkout Assistant/Part time
Morrisons Super Market
01.1994 - 01.1995
- Processed customer transactions efficiently at cash register
- Assisted team with various operational tasks to enhance workflow
- Conducted inventory checks to maintain stock accuracy and availability
Education
NVQ Level 2 - Leisure & Tourism
Morecambe High School
Morecambe1995
GCSEs -
Morecambe High School
Morecambe1994
Skills
- Billing accuracy
- Invoice reconciliation
- Billing process optimisation
- Financial reporting
- Data analysis
- Business process optimisation
- Quality assurance
- Deadline adherence
- Team leadership
- Conflict resolution
Certification
Datrix intermediate Excel Course
Datrix Advance Excel Course
Customer Service NVQ level 3
Timeline
Billing Manager
InTEC Group
12.2025 - Current
Billing & Master Data Shared Services Team Leader
OCS Group UK Limited
01.2014 - 10.2025
Billing Administrator
OCS Group UK Limited
04.2012 - 01.2014
Credit Control Team Leader
OCS Group UK Limited
04.2006 - 01.2012
Shop Assistant/Part time
Wilkinson Store Limited
01.2002 - 01.2004
Credit Controller
Cannon Hygiene UK Limited
11.1995 - 01.2006
Checkout Assistant/Part time
Morrisons Super Market
01.1994 - 01.1995
NVQ Level 2 - Leisure & Tourism
Morecambe High School
GCSEs -
Morecambe High School