AMANDA GREEN

• Professionally greeted clients and delivered friendly, knowledgeable assistance.
• Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
• Processed mail, email and phone enquiries, minimising correspondence backlogs.
• Assisting with renewing finance contracts, negotiating terms, drafting documentation and sales agreements.
• Collecting payments, reviewed bookkeeping and management accounts to achieve clear and correct reports.
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Collaborated with admin teams, human resources and finance department on special projects.

• It was my key responsibility for assisting with generating and growing the company's business, increasing its revenue, finding new business opportunities.
• My role has developed as the business has grown and my main duties are new business development.
• Attended networking events, managing the sales and business pipeline winning and developing new business, client management, researching and marketing.
• Researching design and branding ideas on projects.
• Managing staff and ensuring they meet targets and deadlines.
• Leverage product expertise to develop effective sales pitches, to achieve profitability goals and grow client retention.
• Ensuring that the business is effectively running and managed well alongside the directors.
• Established, initiated and optimised marketing strategies based on company targets, product specifications, market data and budget factors.
• Enhanced customer loyalty with high-quality service delivery.

• Maintenance of the portfolio properties and ensuring regular building upkeep is maintained attending repairs and contracting landscaping including cleaning, gas and electricity.
• Dealing with tenant complaints and rectifying problems.
• Screening tenants on application.
• Maintained high administrative standards to maximise data accuracy.
• Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
• Carrying out property valuations with a colleague.
• Setting and collecting rent and other fees from tenants.
• Handling building inspections for prospective tenants and buyers.
• Advertising units in local paper.
• Coordinated sales through communication with buyers, sellers and solicitors.
• Advised customer on contract law and property law.
• Renewing lease contracts, negotiating lease terms, drafting leasing documents and sale agreements for tenant signing.
• Streamlined company policies for improved staff productivity.

• I consistently achieved my monthly Sales target for 3 quarters.
• I increased my portfolio from £4k to £60k a month within a 12 month period, alongside this I also increased sales revenue by 36% on a vacant territory in 3 months.
• I created new marketing opportunities with sales channels by organising over 30 seminars in a year, which attracted potential new business opportunities and helped existing clients receive free training sessions and advice on website leads and inbound enquiries.
• Coordinating direct mail campaigns and achieved a high success in gaining online conveyancing awareness and securing new solicitors to use us, rather than our competitors.
• I generated leads to bring in new client revenue and improve bottom-line profitability.
• Collaborated with other corporate departments to develop effective business strategies.
• Driving force in strategic planning meetings with shareholders.
• Secured new business opportunities by cultivating strong relationships with potential clients.

During my employment at Hays DX, I worked my way up beginning in Customer Services, then to Sales & Marketing closely followed by moving to New Business and Account Development.

• I acquired a brilliant business connection within Hartwells and signed a huge contract which substantially generated £90k of revenue to provide their internal mail system for 150 branches, which alongside became one of the largest accounts of 2003.
• I consistently achieved my monthly sales target.
• On occasion my line manager allowed me to take control and manage 5 other staff members, strategically assigning credit control tasks to facilitate productive workflow.
• I delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• I conducted market and competitor analysis to identify growth opportunities.
• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.

• My key duties were answering telephone calls, utilising inbound and outbound telephone calls to encourage customers to purchase various products and services.
• Responsible for lead generation for the sales team and managing customer accounts and resolving customer queries and complaints.
• Initiated contact with new customers and prospects to establish needs and progress sales process.
• Managed business pipelines efficiently, nurturing leads and recording communications.
• Established long-lasting customer relationships to maximise sales opportunities and repeat business.
• Completed target of 100 outbound telephone calls per day to assigned new and existing customers.
• Gathered market intelligence to inform new product development.

• Responsibility's included raising invoices on the Sales ledger, Purchase ledger on the database Sage, then printing and posting them to customers.
• Responsible for making sure all the aggregate work was invoiced for.
• Managing invoices against business work-flow, managing business debtors, chasing payments and bank reconciliation.
• Assessed a customer compliance repayment schedule by reviewing account details.
• Contacted customers about overdue payments by phone, letter and email.
• Informed new customers on up-to-date credit terms and conditions.

• Assisted customers in making informed decisions by providing detailed product information.

• Liaised with suppliers for timely delivery of office supplies.

• Managed incoming post to maintain regular communication flow within the department.

• Streamlined office procedures for increased efficiency.