Amanda Graham
Canonbie,Dumfries and Galloway
Summary
Although I currently work at a boarding kennels, I am moving to Southwaite in November 2023 to be closer to family.
I have always worked in people facing roles and believe my previous experince and skills working in Customer Services within the social housing sector will be transferable to this role.
Overview
38
38
years of professional experience
8
8
years of post-secondary education
Work History
Kennel worker
Debbie Sinclair
Canonbie, Dumfries and Galloway
10.2018 - Current
- Addressed physical and psychological needs of animals through exercise, feeding and cleanliness, maintaining positive wellbeing.
- Ensured sanitary conditions for animals by cleaning living spaces and cages according to breed and size of dog, following health code guidelines.
- Monitored and maintained food and water levels of boarded animals, meeting individual animal dietary needs.
- Examined animals during kennel checks and reported concerns to supervisors.
- Supervised outdoor enclosures, runs and play areas to support animal safety.
- Updated pet health records in line with established procedures for data security.
- Managed the boarding kennels in the abscence of the owner. Invoiced customersand took payments.
Customer service administrator
Riverside Housing Association
Carlisle, Cumbria
08.2012 - 05.2018
- Call handling on the customer service line, resolving problems whenever possible and passing client on to relevant personnel if unable to answer query.
- Working on Customer service front counter dealing with tenants queries and taking rent payments.
- Cashing up at the end of the day.
- Administering the Cumbria Choice Based Lettings system.
- Mentored staff on operating procedures and company services.
Control room operator and mobile responder.
Riverside Housing Association
Carlisle
05.2010 - 08.2012
- Control room operator using PNC6 taking emergency calls and liasing with emergency services and mobile response staff.
- Responding to emergency calls throught the careline system, assessing the needs of the client and liasing with emergency services, GP, and family as required.
- Taking out of hours calls for other authorities and passing them to the relevant contractors.
- Mentoring new staff members.
Housing Visitor
Riverside Housing Association
Carlisle, Cumbria
09.2007 - 02.2010
- Working with elderly tenants and sign posting to services in order for them to maintain living independently and maintain thier tenancy.
Registered general nurse
Brampton Community Hospital
Brampton, Cumbria
11.1999 - 10.2009
- Elderly care in Community Hospital setting.
- Identifying Patient’s needs, planning and implementing care plans.
- Maintaining accurate and up to date Nursing records.
- Established positive rapport with patients and families through active listening and compassionate care.
- Ensured safe, legal medicines handling and substance control in line with Medicines Act.
- Administered medication in line with stringent drug regulations.
- Trained and mentored junior team members, strengthening high-functioning, efficient clinical teamwork.
Registered general nurse - nights
Barrock Court Nusing Home
High Hesket, Cumbria
08.1996 - 11.1999
- In charge of Nursing Home on night shift.
- Responsible for security of the premises, residents and staff during the night shift.
- Ensured safe, legal medicines handling and substance control in line with Medicines Act.
- Administered medication in line with stringent drug regulations.
- Supervising Health Care Assistant while maintaineding outstanding resident care levels through attentive, compassionate monitoring of physical and mental wellbeing.
Registered general nurse
Applegarth Nursing Home
Carlisle, Cumbria
06.1995 - 08.1996
- Assessed and evaluated residents needs and care planning.
- Built caring, compassionate relationships with residents and thier families, providing emotional support and encouragement.
- Ensured safe, legal medicines handling and substance control in line with Medicines Act.
- Administered medication in line with stringent drug regulations.
- Maintained outstanding resident care levels through attentive, compassionate monitoring of physical and mental wellbeing.
- Supervising and working along side Care Assistants to ensure all residents care needs were met.
Registered general nurse
Enfield and Haringey NHS Trust
Enfield, Middlesex
01.1986 - 04.1995
- Ward Management on a busy surgical ward.
- Six Months Intensive Care Nursing.
- Bank work in Enfield Hospitals on acute medical and surgical wards.
Nurse consultant
Reed Employment
Enfield, Middlesex
08.1987 - 03.1988
- Interview and placement of nurses for employment agency.
- Office Management, clerical and administrative tasks, working on my own initiative.
- Liaison with Hospital management to identify vacancies.
Education
NVQ Level 2 - Customer Services
Registered General Nirse -
10.1982 - 01.1986
GCSEs -
09.1977 - 06.1982
- CSE Maths - Grade 2
- GCE O Level - English Language, English Literature, History, Geography, Domestic Science, Integrated Science.
- GCE A/O Level - Human Biology
- GCE A Level - History
Skills
- Interactive communication skills
- Customer relations
- Inbound and outbound calling
- Documentation and reporting
- Cash Handling
- Till counting
Languages
English
Native
Timeline
Kennel worker - Debbie Sinclair
10.2018 - Current
Customer service administrator - Riverside Housing Association
08.2012 - 05.2018
Control room operator and mobile responder. - Riverside Housing Association
05.2010 - 08.2012
Housing Visitor - Riverside Housing Association
09.2007 - 02.2010
Registered general nurse - Brampton Community Hospital
11.1999 - 10.2009
Registered general nurse - nights - Barrock Court Nusing Home
08.1996 - 11.1999
Registered general nurse - Applegarth Nursing Home
06.1995 - 08.1996
Nurse consultant - Reed Employment
08.1987 - 03.1988
Registered general nurse - Enfield and Haringey NHS Trust
01.1986 - 04.1995
Enfield and Haringey Area School of Nursing - Registered General Nirse,
10.1982 - 01.1986
White House School - GCSEs,
09.1977 - 06.1982
Learn Direct - NVQ Level 2, Customer Services
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