Amanda Gaffney

• Managed relationships with stakeholders to ensure effective communication and alignment on strategic initiatives.
• Monitored performance against NWL single offer contract and network DES for two Central London PCNs.
• Provides reports on performance against all contractual service lines to stakeholders and commissioners
• Manage board meetings for PCNs alongside clinical directors and PCN contract leads
• Identify areas of under performance and provide improvement plans
• Working closely with practice managers to enhance performance and challenges/provide solutions

1) Managed daily operations of practice ensuring high-quality patient care and efficient workflow. Managed complaints/significant events/all practice submissions

2) Patient engagement including PPG meetings/surveys and focus groups. Reviewing patient access and designing change where necessary

3) Developed staff training programmes enhancing team performance and service delivery/ HR management

4) Led recruitment and onboarding of new staff fostering a collaborative and supportive work environment.

5) Monitored financial performance identifying areas for cost reduction and resource optimisation/ all finance management

6) Engaged with PCN/other stakeholders to establish partnerships enhancing service offerings and patient access/compliance with network DES/NWL single offer

7) Evaluated/updated practice policies and procedures recommending improvements to ensure compliance with

all regulatory standards.

healthcare regulations.

• Facilitated successful audits through meticulous record-keeping and documentation.
• Developed comprehensive operational policies to ensure regulatory compliance.
• Fostered strong relationships with patients through excellent communication skills.