Amanda Duffy
Falkirk
Summary
Dedicated personal trainer with extensive expertise in safety compliance and customer service. Specialises in personalised exercise planning, high-intensity interval training, and client progress monitoring. Proficient in strategic goal setting, exercise modification, and motivational techniques to enhance strength development. Offers nutritional guidance and health expertise to support comprehensive fitness goals. Skilled in weightlifting safety protocols and gym equipment operation, ensuring a safe and effective training environment. Committed to fostering client engagement through innovative strategies for optimal results.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Site Lead - Senior Barista
Wee Coffee Cabin
Muiravonside, Falkirk
08.2024 - Current
- Facilitated team training sessions to enhance skill development.
- Identified cost-saving opportunities while maintaining quality and safety standards.
- Ensured compliance with health and safety regulations, upholding cleanliness on site.
- Oversaw resource allocation to maximise efficiency and minimise waste.
- Coordinated site operations to boost productivity levels.
- Implemented quality control measures, guaranteeing high standards in all tasks.
- Managed high-volume orders during peak hours while maintaining service quality.
- Trained new staff on café operations, promoting teamwork and consistency.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Assisted in inventory control measures for effective stock management.
Customer Service Advisor
Sky
Livingston
06.2019 - 10.2022
- Achieved resolution of complex customer issues, enhancing overall satisfaction.
- Managed high call volumes daily to ensure prompt issue resolution.
- Optimised resource allocation during peak hours, reducing wait times for callers.
- Coordinated with teams to address multi-faceted client problems swiftly.
- Logged customer complaints accurately and expedited corrective actions effectively.
- Maintained detailed records of customer communications for documentation purposes.
- Responded to challenging situations with composure, fostering trust among aggrieved customers.
- Surpassed KPI targets in providing support across phone, email, and chat channels.
Restaurant Manager
Hannigan Hotels
Falkirk
05.2012 - 06.2020
- Implemented new menus to enhance dining experience and customer satisfaction.
- Trained new team members, improving service quality across operations.
- Collaborated with kitchen staff to ensure timely order delivery, minimising customer waiting time.
- Conducted regular inspections for compliance with food hygiene standards.
- Streamlined staff rotas to optimise operational efficiency.
- Facilitated effective communication across departments for seamless workflow.
- Quickly identified and resolved issues, maintaining high levels of satisfaction.
- Promoted restaurant services through positive interactions with customers.
Skills
- Safety compliance
- Customer service
- Personalized exercise planning
- High-intensity interval training
- Client progress monitoring
- Strategic goal setting
- Exercise modification
- Motivational techniques
- Strength development
- Nutritional guidance
- Health and nutrition expertise
- Personal training
- Client engagement strategies
- Weightlifting safety protocols
- Gym equipment operation
- Strength and conditioning
Websites
Affiliations
I have an interest in Powerlifting, and I am competing at my first competition this year.
Certification
Level 3 Personal Trainer
Level 2 Fitness Coach
Level 3 Pre/Post - Natal (in progress)
Level 4 Strength + Conditioning (in progress)
Timeline
Site Lead - Senior Barista
Wee Coffee Cabin
08.2024 - Current
Customer Service Advisor
Sky
06.2019 - 10.2022
Restaurant Manager
Hannigan Hotels
05.2012 - 06.2020
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