Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Amanda Dowie

Dundee

Summary

Accomplished professional with expertise in team building, leadership, and strategic planning. Demonstrates exceptional resourcefulness and proficiency in change management for sustainability. Adept at ensuring regulatory standard compliance, aiming to drive organisational success through innovative strategies and effective management.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

14
14
years of professional experience

Work history

Head Of Network Administration

EVOLT
Dundee
09.2022 - 03.2025
  • Directed network administration team responsible for managing and maintaining the ChargePoint operator's EV charging network infrastructure with reconciling over 200,000 charging sessions a month to over 300 owners paying out over £1 million pound ,it is the largest EV infrastructure in Scotland.
  • Developed strategic plans for network expansion, ensuring scalability, reliability, and interoperability across diverse charging locations
  • Led the implementation of advanced network technologies to support EV charging operations, including load management, and remote monitoring capabilities
  • Established network security protocols and compliance measures to protect against cyber threats and ensure the integrity of EV charging transactions
  • Collaborated with internal stakeholders and external partners to integrate EV charging networks with energy providers, and automotive manufacturers
  • Oversaw the deployment of charging infrastructure at new locations, managing site surveys, permitting, installation, and commissioning activities
  • Conducted regular audits and performance assessments of charging networks, identifying optimization opportunities and ensuring high levels of service availability
  • Provided technical leadership and mentorship to network administration staff, fostering a culture of innovation, collaboration, and continuous improvement

Network Administration Manager

EVOLT
04.2022 - 09.2022
  • Led a team of 9 network administrators in the design, implementation, and maintenance of the organization's network infrastructure, ensuring reliability, security and scalability
  • Oversaw the installation and configuration of network hardware and software to support business operations and meet performance requirements
  • Developed and implemented network policies, procedures, and standards to ensure compliance with industry best practices and regulatory requirements
  • Monitored network performance and analyzed network traffic patterns to identify and resolve issues, optimize performance, and enhance user experience
  • Collaborated with cross-functional teams, including IT support, software development, and project management, to support the implementation of new systems and technologies
  • Conducted regular audits and assessments of network infrastructure to identify areas for improvement and implement corrective actions as needed
  • Provided technical guidance and support to team members, including training, mentoring, and performance feedback, to foster professional growth and development
  • Managed vendor relationships and procurement activities related to network hardware, software, and services, ensuring cost-effective solutions and timely delivery

Business Administration Team Leader

Chargeplace Scotland
06.2021 - 04.2022
  • Led a team of 6 administrative staff and fulfillment centre personnel, overseeing day-to-day operations and ensuring the timely and accurate completion of tasks
  • Implemented process improvements that resulted in a 33% increase in efficiency within back-office operations and fulfillment processes
  • Conducted regular audits and quality control measures to maintain high standards of accuracy and quality in all administrative tasks and fulfillment operations
  • Managed resource allocation, including manpower, equipment, and supplies, to optimize productivity and meet operational requirements
  • Monitored key performance indicators (KPIs) and analyzed data to track performance, identify trends, and drive continuous improvement initiatives
  • Collaborated with cross-functional teams, including customer service, sales, marketing, and logistics, to ensure seamless coordination and alignment of goals
  • Ensured compliance with company policies, industry regulations, and safety standards within back-office and fulfilment operations
  • Provided training and development opportunities for team members to enhance their skills and capabilities, fostering a culture of continuous learning and improvement
  • Demonstrated strong problem-solving skills by identifying and resolving issues or challenges to maintain smooth and uninterrupted operations

Fibre Operations Manager

BT
Dundee
09.2017 - 06.2021
  • Led motivate and inspire teams of up to 15 connections advisors; to be the best they can be and ensure our customers are giving a personal service to them
  • Provide regular behavioural focussed coaching sessions adapting and tailoring approach to suit each advisor, recognising positive behaviours and having honest challenging conversations to support ongoing personal development and providing follow up on any agreed actions
  • Creating a brilliant team environment, through acknowledgement and recognition of individual strengths and encouraging team members to lead in these areas, fostering engagement, involvement and celebrating successes at individual, team and linking how this is contributing to the over-riding goal of being number one for customer experience by 2020
  • Hold regular huddles, team meetings to listen and understand how colleagues are feeling, celebrating success, allow sharing of best practice, development of new ideas and ways of working and creating real team ethos in a positive safe environment
  • Supporting colleagues with complex customer complaints, taking ownership of customer complaints where required
  • Defusing difficult situations in calm professional and courteous manner, utilising all available resources to resolve complaints, keeping my commitments and connecting customers minimising effort to the customer
  • Attendance management: Working alongside site Attendance Lead, utilising all available resources support colleagues maintain their attendance in the workplace whilst consistently following guidelines from the relevant HR Policies

Connections advisor/TTA support

BT
Dundee
02.2014 - 09.2017
  • Delivered a high level of customer service
  • Provided resolutions to customer complaints as effortlessly as possible
  • Ensuring each customer is dealt with personally to their needs
  • Supported colleagues through grad bay and also any system trials, further training and any skill gaps needing extra support
  • Travelled to india and stayed 10 weeks to implement the change of model structures to connections from model office
  • Supported managers coming from other lines of business to ensure they were confident using systems and the tools available to them

Sales Advisor

BT
Dundee
09.2012 - 09.2015
  • Effectively managed a high volume of inbound and outbound customer calls
  • Delivered friendly and helpful service
  • Delivering compliance huddles and coaching

Cleaner

Tayside Contracts
Dundee
01.2011 - 02.2014
  • Cleaned in and around the buildings, prioritizing safety at all times
  • Supervised the cleaning, maintenance and care of building and grounds
  • Checked in and stocked inventory throughout the facility

Education

HND - Retail Management

University of Abertay Dundee
Dundee
09.2006 - 07.2009

Business Management Highers and Intermediate level -

Dundee College
Dundee
09.2004 - 07.2006

6 Higher Grades - Band B- C

Kirkton High School
07.1997 - 07.1991

Skills

  • Team building
  • Leadership
  • Strategic planning
  • Resourcefulness
  • Change management for sustainability
  • Regulatory standard compliance

Affiliations

  • spending time with family
  • travelling and seeing new places

References

References available upon request.

Timeline

Head Of Network Administration

EVOLT
09.2022 - 03.2025

Network Administration Manager

EVOLT
04.2022 - 09.2022

Business Administration Team Leader

Chargeplace Scotland
06.2021 - 04.2022

Fibre Operations Manager

BT
09.2017 - 06.2021

Connections advisor/TTA support

BT
02.2014 - 09.2017

Sales Advisor

BT
09.2012 - 09.2015

Cleaner

Tayside Contracts
01.2011 - 02.2014

HND - Retail Management

University of Abertay Dundee
09.2006 - 07.2009

Business Management Highers and Intermediate level -

Dundee College
09.2004 - 07.2006

6 Higher Grades - Band B- C

Kirkton High School
07.1997 - 07.1991

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Amanda Dowie