Summary
Overview
Work history
Education
Skills
Languages
Timeline
Custom

Amanda Day

Moulton,Cheshire

Summary

Additional Information For many years I have perused and developed my own business within the cleaning industry and thourghly enjoyed doing this, however due to the Covid-19 pandemic, I have realised that I would like to seek a more secure position within a long standing business, where I can develop and progress both new and pre exsiting skills. I am very ambitious, career minded and I am determined to be successful. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

45
45
years of professional experience

Work history

Business Operations Administrator

phjones
Northwich, Cheshire
05.2022 - Current
  • Taking calls from tenants, dealing with complaints at a high level
  • Booking repairs and annual services in
  • Dealing with engineers on a daily basis
  • Handling emails
  • Calling tenants back to confirm appointments
  • Dealing with local councils
  • Communicating with managers lead agents
  • Working on teams with team members
  • Using computer to input work on book work out
  • Answering calls from complaints to booking in work.
  • Liaised with customers using SAP system, demonstrating professionalism in all communications.
  • Managed and successfully resolved [Number] incoming [Type] queries [Timeframe].
  • Managed Purchase Orders (PO)s and tracked supplies to meet demand.
  • Completed administrative tasks accurately and ahead of agreed deadline.
  • Consistently met deadlines through effective calendar management and workload organisation.

Managing Director

Amanda Day Cleaning Services
01.2004 - Current
  • My duties included rotas and sorting staff wages
  • I would deal with new clients, introducing them to the business and retaining custom
  • If needed i would help with hands on cleaning and be flexible to do as much as possible in order for the business to run smoothly and efficiently.

Advisor

Tesco Mobile
03.2021 - 06.2021
  • My duties included all calls in regards to customer care, liaising with external departments and partners
  • I was also responsible for handling disputes and discrepancies
  • I always provided an excellent customer service
  • I used various computer systems including Microsoft software to a high standard
  • I had a good understanding of policies and procedures and confidentiality within my job role.

Croupier/Inspector

The Stanley Group
01.1991 - 06.2003
  • Working in a casino environment, I was responisble for the smooth runnning of the business as a Croupier
  • I would ensure that the customers needs were met, dealing with general enquiries and upholding a strong front of house service
  • As an Inspector, I travelled to different sites, my responsibility was to oversee all the irrespective games played, and ensure that rules are adhered to and players don't cheat, whilst being responsible for the maintenance of the equipment and handle all customer questions and complaints.

Buyer

Great Universal
10.1981 - 07.1984
  • The role involved buying stationairy for all great universal departments, carrying out budgeting reports and stock levels
  • My role also required me to meet with clients to secure external sales for the company.

Estate Agent Administrator, Office Administrator

09.1979 - 06.1981
  • The role required me to answer the phone for bookings and viewings, liasing with the estate agents and clients
  • I developed strong customer service skills which allowed me to complete the job to the best of my ability
  • I would also be required to complete paperwork and filing duties.

Office Administrator

Pheonix Abreasive Wheel Company
09.1978 - 09.1979
  • Answering the telephone to customers and carrying out secreterial duites; including shorthand and letters for the managing directors
  • I gaines valuable experience and developed my knowledge and skills.

Education

Drolysden Mannor High
English B, Office Practise Pass Typing Pass Humanaties A Maths Level 4 Art A

City and Guilds 6701 in Marketing and Managment - undefined

Stuart Ridgeways Business College

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to work complete training, ETA Digital skills study, Pass Customer service advisor

Skills

  • Email processing
  • Invoicing
  • Fast typing speed
  • Operational support
  • Supply negotiation
  • Microsoft Excel

Languages

English
Fluent

Timeline

Business Operations Administrator - phjones
05.2022 - Current
Advisor - Tesco Mobile
03.2021 - 06.2021
Managing Director - Amanda Day Cleaning Services
01.2004 - Current
Croupier/Inspector - The Stanley Group
01.1991 - 06.2003
Buyer - Great Universal
10.1981 - 07.1984
Estate Agent Administrator, Office Administrator -
09.1979 - 06.1981
Office Administrator - Pheonix Abreasive Wheel Company
09.1978 - 09.1979
Drolysden Mannor High - ,
Stuart Ridgeways Business College - City and Guilds 6701 in Marketing and Managment,

Custom

Hobbies and Interests , I love to spend time around my family and friends. I am also passionate about travelling, and completed voulantary work in Ghana (Africa) for 2 months during the national lockdown in 2020. After suffering from cancer, I regualrly participate in race for life and carry out fundraisers. I am also enthusiastic about baking and helping the community.

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Amanda Day