Amanda Daly
Romford,Essex
Summary
A highly adaptable professional with excellent communication skills and a proven ability to work independently or as part of a team. Demonstrates strong multi-tasking capabilities and thrives under pressure, consistently meeting tight deadlines. Committed to delivering exceptional customer service and a good knowledge of company products.
Overview
5
5
years of post-secondary education
16
16
years of professional experience
Work history
Sales and customer service representative
Sole Trader
Romford, Essex
2013.04 - Current
- Was the first point of contact for all customers.
- Coordinated delivery schedules to ensure all orders were fulfilled on time.
- Dealt with all customer enquiries and resolved any client order issues in a timely and professional manner.
- Displayed excellent communication skills
- Delivered outstanding customer service and responded to all clients with a satisfactory outcome
- Ability to work alone on own initiative or thrive as part of a team
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
Administrative assistant
Avonsale Ltd
Romford, Havering
2010.08 - 2013.02
- Was the first point of contact for all callers and visitors to the office.
- Interacted professionally with clients providing excellent service at all times.
- Ensured customer satisfaction through prompt response to email and phone queries or directing them to the person/department they required.
- Performed a number of admin duties to ensure the smooth daily running of the office.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Maintained stock levels to avoid shortages in office supplies.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Entered and organised data in company database to ensure accurate records.
Education
GCSEs - Secondary School
Langdon Park
London 1987.09 - 1992.07
Skills
Ability to multi-task
Work well under pressure and to tight deadlines
Excellent Communication Skills
Ability to work alone on own initiative or as part of a team
Affiliations
- I enjoy travelling, keeping fit and socialising in my spare time.
Timeline
Sales and customer service representative
Sole Trader
2013.04 - Current
Administrative assistant
Avonsale Ltd
2010.08 - 2013.02
GCSEs - Secondary School
Langdon Park
1987.09 - 1992.07