Amanda Cooper
Summary
https://www.linkedin.com/in/amanda-cooper-17832b50/
Dynamic and results-driven leader with over seven years of experience in asset management and operations, including Smart Metering, currently excelling as Head of Performance at Penspen. Proven track record in managing diverse teams, including account and operational manger, ensuring timely and accurate completion of contracted work while delivering exceptional client service. Strong advocate for cross-team collaboration, adept at navigating fast-paced environments and embracing the challenges of reprioritisation and decision-making.
Extensive background across multiple regulated industries in the UK and Australia, with significant involvement in large-scale projects that leverage technology and data to drive operational excellence.
Overview
25
25
years of professional experience
Work History
Head of Performance
Penspen
11.2023 - Current
- Successfully coaching, developing and motivating a large team to meet contractual obligations and exceed client expectations.
- Managing the performance for my sector, delivering against financial and operational KPIs by improving processes and commercial understanding across the group and presenting these at C Suite level meetings
- Delivering an excellent service to our clients by developing our people and processes and working collaboratively with cross functional teams to ensure all contracted work is undertaken and reports are produced in a timely and accurate manner.
- Preparation of forecasts and budgets in line with tight financial timelines
Senior Commercial Asset Manager
OVO Energy
07.2017 - 10.2023
- Led a highly engaged team to manage the end-to-end supply chain of a complex metering asset portfolio, from the purchase of meters at approximately £40 million, through to the ongoing sale at approximately £80 million, annually.
- Built and maintained strong relationships and managed contract performance with a number of third parties, including meter asset providers, meter manufacturers, logistics partners, metering triage and repair partner, and outsourced meter installers.
- Senior stakeholder engagement and cross-team collaboration across the metering business.
- Facilitated the design, build, and implementation of a complex asset management tracking system, which also allows reporting via Tableau, and orchestrated the design of dashboards tracking the complex asset journey, managing performance, and highlighting and managing improvement opportunities.
- Led the asset transition strategy of smart and traditional metering assets through the acquisition of SSE by OVO, by aligning data, processes, platforms, systems, and people across two established businesses, ensuring that the asset management team remained engaged and committed.
- Managed the reverse logistics processes of metering assets with our repair partner, ensuring up-to-date regulatory and technological updates were adhered to, while managing commercial and operational conversations with asset manufacturers.
- Maintained the monthly operational risk register across the portfolio, with strong attention to accuracy and detail.
Performance Management Team Leader
Wessex Water
03.2017 - 06.2017
- Managed a team of report developers using an Agile methodology to provide reports and dashboards to support the Operations department
Performance Management Lead
Telstra
04.2016 - 07.2016
- In this newly created role, I built a large reporting suite from several databases to allow for weekly, monthly and ad hoc reporting with insights and forecasts to gain a better understanding of process and areas of improvement.
Reward Manager
Optus
07.2013 - 01.2016
- Design and implementation of commission plans across all internal Consumer Australia sales channels ensuring commercial viability and alignment to company strategy through modelling and analysis, while also balancing the needs of the wider business and the Optus culture and maintaining a customer first approach
- Negotiating with and influencing senior stakeholders to director level, in both a verbal and written capacity and gaining sign off for the new scheme
- Writing channel specific commission plan policy documents and creating commission plan training material, including FAQs and delivering to managers
- Building flexible, accurate and complex financial models based on forecasted sales numbers and plan types as part of the AOP (Annual Operating Plan) process.
Retail Insight Controller
Sky
03.2008 - 04.2013
- Facilitated the design, build, and implementation of a commission system, which I then utilised to ensure 1,400 sales advisers were paid accurately and in a timely manner.
- Overseeing the design, production, and dissemination of accurate and relevant regular dashboards monitoring sales performance, quality, and commission spend, which were distributed to all levels of the business with accompanying analysis and recommendations.
Operations Manager
TalkTalk
01.2007 - 03.2008
Operations Executive
Onetel
03.2001 - 01.2007
Skills
- Building internal relationships through collaboration
- Leading, motivating, and developing engaged teams through coaching and clear objective setting
- Third-party relationship and contract performance management, including MAPs, meter manufacturers, meter triage and repair partners, and pipeline and power station operators
- Production and analysis of performance reports for clients and internal distribution, allowing me to make informed decisions, to make recommendations for, and to implement change
- Managing operations and improving processes to gain efficiencies, and ensuring regulatory compliance
- Advanced Microsoft (inc Excel)
Timeline
Head of Performance
Penspen
11.2023 - Current
Senior Commercial Asset Manager
OVO Energy
07.2017 - 10.2023
Performance Management Team Leader
Wessex Water
03.2017 - 06.2017
Performance Management Lead
Telstra
04.2016 - 07.2016
Reward Manager
Optus
07.2013 - 01.2016
Retail Insight Controller
Sky
03.2008 - 04.2013
Operations Manager
TalkTalk
01.2007 - 03.2008
Operations Executive
Onetel
03.2001 - 01.2007