Amanda Cookson
Llantwit Major,vale of glamorgan
Summary
Dedicated professional with a strong background in customer service, known for delivering outstanding customer experiences. Demonstrates exceptional skills in relationship-building, handling difficult customers, and maintaining resilience under pressure. Adept at creative thinking and face-to-face selling, with a flexible schedule availability to meet diverse client needs. Committed to fostering positive attitudes and patience and empathy in all interactions.
Overview
2026
2026
years of professional experience
2015
2015
years of post-secondary education
Work History
Parents and Children's Lunch and Craft Group Organizer
Local community
Pontardawe
03.2013 - 01.2018
- Organizing graded craft activities
- Facilitated smooth running of events averaging 50 guests.
- Planned fun exercise classes for varying ages, abilities and fitness levels.
- Conducted regular assessments of each resident's needs, tailoring activities accordingly.
- Boosted participation rates by creating inclusive, engaging activities suited to all abilities.
- Engaged regularly with family members for feedback on activity schedules and preferences.
Digital Inclusion
RNIB
- Inclusive technology with individuals with visual impairment
Staff Counsellor
U.H.W.
- Maintained confidential case documentation in line with data protection regulations.
- Built positive, productive client relationships for enhanced social support.
- Demonstrated ethical conduct, adhering to confidentiality guidelines and maintaining boundaries.
- Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
- Alleviated client stress through various therapeutic methods.
Retail Assistant
The National Trust
05.2023 - 09.2025
- Maintained clean shop floor, promoting a welcoming environment.
- Assisted in stock replenishment to maintain store appearance.
- Delivered excellent customer service by answering queries and providing product information.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
Temporary Christmas Sales Assistant
Ushi's
Cowbridge
10.2018 - 03.2019
- Cashing up, merchandising, and customer service
- Worked flexibly to meet peak Christmas trading hours.
- Collaborated with team members for smooth running of store operations during peak times.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Minimised customer wait times through fast, accurate checkout service.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Library Assistant Part-Time
Caerphilly Council Abertridwr Library
02.2012 - 11.2013
- Key holder, providing IT support and looking after information available and books
- Supporting community courses and children's craft and reading groups
Customer Assistant, Relief, Part-Time
Colours Ladies Wear
Cowbridge
08.2006 - 11.2013
- Directing customers by escorting them to items; suggesting outfits and offering styling advice
- Processes payments by totalling purchases; processing checks, cash, and store or other credit cards
- Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
- Contributes to team effort by accomplishing related results as needed
- Maintain housekeeping of boutique and window dressing
- Assisted customers with product selection to ensure satisfaction.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Community Forensic Mental Health Service and Addictions Unit
University Hospital of Wales, U.H.W.
07.2009 - 12.2009
Forensic Mental Health Unit
Integra Community Living Solutions
04.2006 - 12.2009
Student Occupational Therapy Assistant
04.2005 - 12.2009
Library Service
Vale of Glamorgan Council
08.2003 - 02.2005
Nursing Various Roles
ABMU NHS Trust
01.1996 - 01.2002
Student Nurse
01.1993 - 01.1996
Education
BSC (HONS) - OCCUPATIONAL THERAPY
CARDIFF UNIVERSITY
Cardiff 09.2005 - 07.2009
PG DIP - COUNSELLING
NEWPORT UNIVERSITY
NewportBSc (HONS) - COMMUNITY HEALTH CARE STUDIES
SWANSEA UNIVERSITY
HeDip Nursing RN - undefined
SWANSEA UNIVERSITY
GCSE's - English, Psychology, Sociology, Art and Design, Law
As Level - Art and design
Cardiff Art centre (lanover Hall)
Cardiff 09.2011 - 06.2012
Level 2 - Fashion dressmaking
NVQ
Newport Community college 09.2011 - 07.2012
Skills
- Positive attitude
- Customer Service
- Outstanding customer service
- Patience and empathy
- Relationship-building
- Resilience under pressure
- Creative thinking
- Face-to-face selling
- Handling difficult customers
- Flexible schedule availability
Affiliations
- Dressmaking, Sewing (embroidery, gold work, beading), Crafts (mosaics, pottery), Walking, Reading.
References
References available upon request.
Timeline
Retail Assistant
The National Trust
05.2023 - 09.2025
Temporary Christmas Sales Assistant
Ushi's
10.2018 - 03.2019
Parents and Children's Lunch and Craft Group Organizer
Local community
03.2013 - 01.2018
Library Assistant Part-Time
Caerphilly Council Abertridwr Library
02.2012 - 11.2013
As Level - Art and design
Cardiff Art centre (lanover Hall)
09.2011 - 06.2012
Level 2 - Fashion dressmaking
NVQ
09.2011 - 07.2012
Community Forensic Mental Health Service and Addictions Unit
University Hospital of Wales, U.H.W.
07.2009 - 12.2009
Customer Assistant, Relief, Part-Time
Colours Ladies Wear
08.2006 - 11.2013
Forensic Mental Health Unit
Integra Community Living Solutions
04.2006 - 12.2009
BSC (HONS) - OCCUPATIONAL THERAPY
CARDIFF UNIVERSITY
09.2005 - 07.2009
Student Occupational Therapy Assistant
04.2005 - 12.2009
Library Service
Vale of Glamorgan Council
08.2003 - 02.2005
Nursing Various Roles
ABMU NHS Trust
01.1996 - 01.2002
Student Nurse
01.1993 - 01.1996
Digital Inclusion
RNIB
BSc (HONS) - COMMUNITY HEALTH CARE STUDIES
SWANSEA UNIVERSITY
HeDip Nursing RN - undefined
SWANSEA UNIVERSITY
GCSE's - English, Psychology, Sociology, Art and Design, Law
Staff Counsellor
U.H.W.
PG DIP - COUNSELLING
NEWPORT UNIVERSITY
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