Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic
Amanda Comley

Amanda Comley

Summary

Demonstrates a proactive approach to communication, adaptability to change, and a calm demeanour under pressure. Known for delivering outstanding customer service, fostering customer loyalty, and building strong relationships through a positive disposition and patient attitude. Committed to maintaining a professional demeanour while excelling in relationship management and ensuring high levels of customer satisfaction.

Overview

24
24
years of professional experience

Work history

Stage Manager

Brick Lane Music Hall
London, UK
02.2023 - 05.2025
  • Organised props, guaranteeing their readiness before each scene.
  • Developed contingency plans ahead of time, mitigating potential disruptions during live performances .
  • Collaborated with directors and producers for successful stage productions.
  • Managed rehearsals effectively, ensuring smooth running of each performance.
  • Ensured timely cue execution with precision and accuracy during live shows.
  • Adapted quickly to last-minute changes in scripts or staging requirements without compromising quality of production .
  • Secured props storage area, preventing loss or damage to valuable items used in performances.
  • Enhanced audience experience by overseeing all aspects of stage management from concept to execution.
  • Maintained clean and safe backstage area with strict adherence to health and safety regulations.
  • Coordinated set changes efficiently, maintaining flow of the show.
  • Liaised with technical crew for seamless integration of lighting and sound effects.
  • Delegated tasks efficiently amongst assistants, maximising productivity on busy rehearsal days .
  • Established communication channels among team members, fostering a cooperative working environment.
  • Streamlined backstage operations by implementing effective procedures and protocols.

Business Owner

Devotionail
Leighton Buzzard, Central Bedfordshire
01.2022 - 05.2025
  • Providing Bio-Sculpture gel nails, manicures, pedicures and luxury treatments for clients.
  • Enhanced client satisfaction by providing manicure, pedicure, and nail art services tailored to individual preferences.
  • Devised budget plans, ensured financial stability of the business.
  • Ensured compliance with regulatory standards for safe and ethical trading practices,.
  • Utilised social media platforms for effective brand promotion and customer engagement.
  • Managed daily operations to ensure smooth running of the business.
  • Built strong client relationships, led to repeat business and referrals.
  • Offered personalised consultations for clients desiring unique nail designs.
  • Organised inventory effectively, ensuring an adequate stock of nail polish colours and other essential supplies at all times.
  • Fostered a relaxing atmosphere through friendly interaction with clients whilst performing nail treatments.
  • Developed long-term relationships with clients resulting in increased repeat business by offering exceptional customer service.

Admin Assistant

Notebook and Pen
Leighton Buzzard, Central Bedfordshire
04.2022 - 04.2023
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Performed bookkeeping tasks, including invoicing and expense tracking.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Ensured efficient travel arrangements for staff including booking flights and accommodations.
  • Maintained confidentiality of documents, ensured secure handling of sensitive information.
  • Liaised with clients and stakeholders for effective relationship management.
  • Resolved administrative issues promptly, minimised downtime in operations.

Members Relationship Manager

ANLP International CIC
, Remote
03.2020 - 01.2022
  • Achieved high customer satisfaction with regular follow-ups and updates.
  • Implemented innovative ideas for better relationship management practices.
  • Built lasting relationships with key stakeholders through consistent engagement activities.
  • Fostered a culture of open communication within the team promoting collaboration.
  • Established strong client relationships by providing exceptional customer service.
  • Assisted in the development of marketing strategies for brand growth.
  • Delivered tailored solutions creating positive client experiences.
  • Analysed customer feedback, made necessary improvements in service delivery.
  • Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
  • Managed long-term customer relationships to increase revenue.

Loss Prevention Operations Manager

DSGI
Acton, UK
05.2019 - 08.2019
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Fostered a culture of continuous learning, improved workforce competency levels.
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Coordinated cross-functional teams, achieved project milestones on schedule.
  • Managed vendor relationships to ensure timely delivery of services.
  • Developed risk mitigation strategies, ensured business continuity during crises.
  • Led teams to achieve business objectives on time and within budget constraints.
  • Created a collaborative work environment for positive team dynamics.
  • Encouraged innovative thinking in the team, fostered an environment of growth and development.
  • Optimised workflow procedures with strategic planning and team coordination.

Senior Multi-Channel Group Loss Prevention Specialist

DSGI
Acton, UK
09.2015 - 05.2019
  • Devised risk assessment plans which reduced potential threats significantly.
  • Collaborated with law enforcement agencies for swift resolution of theft cases.
  • Implemented effective procedures to minimise stock discrepancies, ensuring accurate inventory counts.
  • Conducted thorough investigations into suspected thefts, facilitating timely resolutions and recovery of goods.
  • Improved inventory management with meticulous record-keeping.
  • Assisted in conducting internal audits, thereby strengthening operational controls.
  • Developed comprehensive loss prevention strategies, resulting in enhanced asset protection.
  • Worked closely with retail team to understand potential areas of vulnerability and implement preventive measures accordingly.
  • Prevented difficult situations from escalating through calm and professional control.
  • Deterred, detected and investigated stock loss at every level.
  • Maintained confidentiality, releasing information only to authorised individuals.
  • Remained flexible in rapidly moving environment and adapted to developing situations.

Multi-Channel Group Loss Prevention Specialist

DSGI
Hemel Hempstead, UK
07.2010 - 09.2015
  • Eliminated unauthorised access through effective employee and visitor screening.
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
  • Remained flexible in rapidly moving environment and adapted to developing situations.
  • Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
  • Interviewed relevant parties as part of wider security investigations
  • Conducted internal investigations to gather evidence and inform future practices.
  • Maintained confidentiality, releasing information only to authorised individuals.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.

Operations Administrator

DSGI
Hemel Hempstead, UK
10.2007 - 07.2010
  • Worked closely with management to improve operational efficiency.
  • Developed strong relationships with suppliers, improving supply chain efficiency.
  • Maintained clean and organised workspace for maximised productivity.
  • Prioritised tasks effectively during high-pressure situations.
  • Provided back-office support to ensure uninterrupted business operations.
  • Handled confidential documents carefully to maintain privacy and security.
  • Optimised resource allocation with meticulous planning and organisation.
  • Facilitated communication between different departments for improved company-wide collaboration.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.

Bluecoat Entertainment Staff

Prestatyn Sands Holiday Centre
Prestatyn, UK
04.2004 - 09.2007
  • Collaborated closely with other entertainers for synchronised performances.
  • Coordinated schedules for seamless daily operations.
  • Enhanced guest experience by hosting interactive game shows and trivia nights.
  • Maintained energy levels throughout long work hours ensuring customer engagement remained high.
  • Delivered entertaining and informative commentary whilst on themed tours.
  • Fostered a lively atmosphere by engaging audience members during live shows.
  • Ensured safety regulations were adhered to during all hosted events.
  • Achieved a seamless flow of events through efficient time management skills.
  • Orchestrated successful themed events, delivering an immersive experience for attendees.
  • Built rapport with guests for a more personalised entertainment experience.
  • Established strong relationships with guests, contributing to customer loyalty.
  • Facilitated captivating holiday activities, adding value to the guest's stay.
  • Performed with energy and enthusiasm to fully engage audiences.
  • Cleared and readied stages and dressing areas between performances.
  • Developed fun, engaging learning experiences for children of varying ages.
  • Memorised routines for professional performances.
  • Improvised in front of live audiences to navigate unexpected situations.
  • Collaborated with performance teams to put on unique shows.
  • Coordinated well-organised meet and greet activities.
  • Handled feedback well, incorporating suggestions to improve performances.
  • Choreographed and rehearsed new material for fresh and original performances.
  • Captivated audiences through interactive and showstopping performances.
  • Showcased skills and abilities to impress customers and exceed their expectations.

Production Operative

Deans Farm
Gubblecote, UK
10.2003 - 04.2004
  • Enhanced production efficiency with meticulous machine maintenance.
  • Assisted in stock control, reducing waste and overproduction.
  • Worked on packaging tasks, ensured product protection during transit.
  • Ensured product quality by conducting regular checks and adjustments.
  • Assisted in the training of new employees, creating a more efficient workforce.
  • Coordinated with team members for smoother assembly line operations.
  • Monitored quality control processes to ensure customer satisfaction.
  • Organised goods ready for dispatch, ensuring timely deliveries.
  • Followed company procedures for effective task completion.
  • Operated machinery to meet daily production targets.
  • Handled raw materials, prepared for production process.
  • Maintained a clean work environment, promoting overall well-being of staff.

General Assistant

Tesco Stores
Tring, UK
09.2001 - 05.2002
  • Supported colleagues during peak hours to prevent customer dissatisfaction.
  • Maintained a clean, organised workspace to ensure smooth daily operations.
  • Assisted in product sourcing tasks which led to better variety on offer.
  • Helped resolve customer queries promptly, fostering good relations with clients.
  • Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
  • Arranged displays attractively, enticing customers into the shop.
  • Provided top-quality customer service, resulting in high levels of customer satisfaction.

Waitress

Pendley Manor Hotel
Tring, UK
12.2000 - 08.2001
  • Enhanced guest satisfaction through attentive and prompt service.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Utilised professional communication skills to resolve customer complaints.
  • Maintained clean and organised dining area for customer comfort.
  • Accommodated special event needs, provided customised services for parties.
  • Managed table settings for enhanced dining experience.

Education

A-levels - Drama Theatre Studies, English Language/Literature

Tring School
Tring, Hertfordshire

Skills

  • Excellent communication skills
  • People Management
  • Adaptability to change
  • High level of customer service
  • Good organisational skills
  • Calm under pressure
  • Positive disposition
  • Relationship Management
  • Outstanding customer service
  • Customer loyalty building
  • Professional demeanour

Affiliations

  • Singing
  • Walking
  • Reading
  • Time with family and friends

References

References available upon request.

Timeline

Stage Manager

Brick Lane Music Hall
02.2023 - 05.2025

Admin Assistant

Notebook and Pen
04.2022 - 04.2023

Business Owner

Devotionail
01.2022 - 05.2025

Members Relationship Manager

ANLP International CIC
03.2020 - 01.2022

Loss Prevention Operations Manager

DSGI
05.2019 - 08.2019

Senior Multi-Channel Group Loss Prevention Specialist

DSGI
09.2015 - 05.2019

Multi-Channel Group Loss Prevention Specialist

DSGI
07.2010 - 09.2015

Operations Administrator

DSGI
10.2007 - 07.2010

Bluecoat Entertainment Staff

Prestatyn Sands Holiday Centre
04.2004 - 09.2007

Production Operative

Deans Farm
10.2003 - 04.2004

General Assistant

Tesco Stores
09.2001 - 05.2002

Waitress

Pendley Manor Hotel
12.2000 - 08.2001

A-levels - Drama Theatre Studies, English Language/Literature

Tring School

Similar Profiles

Create profile
Amanda Comley