Amanda Collier
Northallerton
Summary
Positive and upbeat Customer Service Team Member bringing 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
17
17
years of professional experience
Work History
Sales Assistant
Yorkshire Trading
04.2024 - Current
- Assisted customers in locating items to enhance shopping experience.
- Managed hobby department operations, ensuring optimal stock availability.
- Processed till transactions accurately and efficiently.
- Ordered stock to maintain inventory levels and meet customer demand.
- Executed cashing up of tills at end of shifts.
- Restocked shelves with merchandise to ensure product visibility.
- Maintained cleanliness of shop floor to provide a welcoming environment.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
Customer Experience Leader
McDonald's
04.2016 - Current
- Oversaw customer inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Assisted customers with product-related questions, feedback, and complaints.
- Developed empathetic client relationships and earned reputation for consistently exceeding targets.
- Guaranteed first-class customer service, enthusiastically anticipating, and catering to customer needs and requirements.
- Maximized customer satisfaction by resolving service issues promptly.
- Processed refunds, exchanges, and service requests for customers.
- Stayed current on policies, procedures, and standards to offer optimal support.
- Prepared orders to deliver excellent presentation and quality standards.
- Built and maintained courteous and effective working relationships.
- Maintained clean, tidy environments to minimize health and safety risks.
Midday Supervisor
North Yorkshire County Council
09.2013 - 04.2016
- Organized sporting and craft activities to keep students engaged and behaving well during lunch break.
- Played with children, coming up with innovative ideas to keep them engaged.
- Uphold safe and healthy environment, following strict safeguarding procedures.
- Supervised food line queue, encouraging orderly conduct.
Baker
Self Employed
05.2009 - 04.2016
- Assisted customers with planning cake vision, including colour, theme and size.
- Designed new recipes based on trends and customer requests.
- Created attractive cakes for Weddings, Birthdays and Special occasions.
Education
GCSEs - MATHS - C, ENGLISH -C, TEXTILES - B, FOOD TECH -B, SCIENCE - D, GERMAN - D
Northallerton Grammar School
01.1998
Skills
- Customer complaint management
- Product organization
- Team Leadership
- Complaint handling
- Event coordination
- Fundraising
- Organized
- Computer Literate
- Visual merchandising
Hobbies and Interests
- I am married with 2 children; I enjoy spending time with family and friends.
- My hobbies are walking, sewing and other crafts, I enjoy making crafts on my Cricut machine.
- I have a full clean UK driving license.
Timeline
Sales Assistant
Yorkshire Trading
04.2024 - Current
Customer Experience Leader
McDonald's
04.2016 - Current
Midday Supervisor
North Yorkshire County Council
09.2013 - 04.2016
Baker
Self Employed
05.2009 - 04.2016
GCSEs - MATHS - C, ENGLISH -C, TEXTILES - B, FOOD TECH -B, SCIENCE - D, GERMAN - D
Northallerton Grammar School