Summary
Overview
Work history
Skills
Personal Information
Custom
Timeline
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Amanda Coleman

Brackley,Northamptonshire

Summary

Driven professional with extensive expertise in operational strategy, project management, and supply chain management. Proficient in Excel, with a strong background in data-driven decision making, risk assessment and mitigation, as well as quality assurance and continuous improvement implementation. Demonstrated ability to data-driven decision making, risk assessment and mitigation, processes, manage budgets, and oversee facilities maintenance while ensuring effective communication and cross-functional collaboration. Committed to enhancing operational efficiency through innovative solutions and exceptional customer service, and strong problem solving abilities.

Overview

24
24
years of professional experience

Work history

Operations Manager

ACS Custom
08.2023 - 10.2024
  • Oversight and responsibility of entire operational process from receipt of customer orders, through to manufacturing process, and dispatch of completed orders
  • Constantly review and evaluate operational processes and implement changes to enhance efficiency, quality control and client service
  • Quality Management System - ISO 9001 accreditation
  • Conduct internal audits, contribution in external audits including gathering and supplying evidence required
  • Administration of control document registers, company objectives register, Training matrix's, Calibration records, Non-Conformance Reporting system, Customer satisfaction surveys, policy and procedure reviews and updates to reflect any changes throughout the business and recording of those changes within ISO Quality manual
  • Conduct regular Quality Management meetings with office and production staff and record meeting minutes
  • Creation of training documentation and new starter packs
  • Implementing of systems such as Non-conformance's, reporting and taking action on all logged
  • Supply directors with comprehensive dashboard of reporting on production output analysis and order processing information
  • Management of stock levels and ordering of materials and supplies required for manufacturing of products
  • HR responsibilities – Recruitment, appraisal meetings, holiday and absence management, and employee handbook.

Operations Manager

Production Hire Ltd
03.2017 - 08.2023
  • Operational Duties – Responsible for implementing and adhering to operational processes and procedures
  • Management of overall day to day operations of company ensuring all freelancers and equipment were allocated correctly
  • Office Manager duties – Overall responsibilities for HR, Purchasing, implementing cost and time saving Processes and Procedures for office, manage office budget, Website and Marketing, Utility bills, dealing with client requests, uniforms, booking plant, power and generators for shows, book microphone licences
  • Crew Booking – Book Sound, Lighting and Video engineers and stage builders
  • Send PO details out to them, book hotels, arrange flights when required, catering requirements and manage their whole working time whilst on site
  • Supply each engineer with production schedules with timings for being on site
  • Providing riders to team with technical requirements for shows
  • Transport – Manage fleet of 6 vehicles and 10 trailers, deal with Operators licence, download and monitor Vehicle Utilisation data and drivers WTD (Working Time Directive), using Disc-check software, fleet tracking, producing infringement reports, schedule and arrange 6 weekly inspections, MOT’s, Services and Tacho calibrations, co-ordinate with tyre companies to manage fleet, deal with DVSA, keep up with legislation, export / import of goods, ensure congestions charges / toll payments are made, taxing of vehicles, ordering of parts, arrange sign writing of vehicles / trailers, booking of all external transport requirements and couriers
  • Supply all Health and safety information for all festivals and live music events to client PA duties to MD
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Led teams to achieve business objectives on time and within budget constraints.
  • Identified bottlenecks, implemented solutions, increased productivity.
  • Created a collaborative work environment for positive team dynamics.
  • Managed vendor relationships to ensure timely delivery of services.
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Optimised workflow procedures with strategic planning and team coordination.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Developed organisational policies for administrative oversight and internal controls.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Analysed and resolved complex resource management issues for optimised scheduling.

Administration Coordinator

Crosby Composites
05.2015 - 02.2017
  • Coordinate, assign and monitor administrative responsibilities and tasks as required by the business to ensure maximum efficiency
  • Allocate available resource to enable successful task performances
  • Monitor staffing levels and highlight any requirements to senior management
  • Implement filing systems ensuring maintained and current
  • Design and implement office policies and procedures and adherence to such
  • Analyse and monitor internal processes evaluating and making recommendations
  • Keep senior management informed by reviewing and analysing reports summarising information and identifying trends
  • Attend weekly production meetings
  • Providing weekly stock take information to Production Manager and providing reports to enable purchasing to expedite orders
  • Responsible for overseeing sales order processing, customer service, purchasing and general administration functions.

Logistics, Distribution & Planning Manager

Ward Hendry Ltd - Hotboards
01.2014 - 05.2015
  • Responsible for supply chain of Hotboard product range
  • Providing sales team with pricing on bespoke products, and set pricing levels on standard product range
  • Cost analysis and purchasing of component parts and materials from multiple suppliers
  • Liaising and negotiating with customers and suppliers
  • Monitoring quality, quantity, cost and efficiency of movement and storage of goods
  • Coordinating and controlling order cycle and associated information systems
  • Analysing data to monitor performance and plan improvements and demand
  • Managing warehouse and production staff – Motivation, staff training
  • Allocating and managing staff resources according to changing needs
  • Analysing logistical problems and producing new solutions
  • Implementing health and safety procedures
  • Project management
  • Setting objectives
  • Planning projects
  • Working on new supply strategies
  • Planning vehicle routes.

Sales Support Executive

FP International (UK) Ltd
10.2005 - 12.2013
  • Responsibility for implementing and producing sales reporting packages for customers, sales executives and management team on monthly basis
  • Account management and customer care of distributor network in conjunction with external sales team
  • Responsibility for UK and new country sales budgets, compilation and implementation
  • Control and deployment of UK Marketing finance plan including website updates, exhibitions and lead gen
  • Valuable support function to Sales Director, Export Manager and 3 Regional Sales Executives providing strategies for new business development
  • Analysis of existing end user Industry sectors and implementation of suitable new markets
  • Creation of professional support literature, presentations & proposal documents
  • Training and Development Responsibilities– Presentation skills, CRM training, Internal programmes
  • Formulation of focused sales account plans for customer base to include sales related information
  • Management of qualified leads for Sales team and ensuring effective follow up has taken place, and analysis of success and return on investment
  • Involvement with all European subsidiaries on Business development and Marketing activities
  • Basic IT Support to site, as well as extensive knowledge on Microsoft packages and CRM’s.
  • Enhanced customer relationships by providing exceptional sales support service.
  • Generated positive customer feedback for swift problem resolution.
  • Boosted team morale with proactive communication and collaboration skills.
  • Assisted in smooth sales operations to ensure customer satisfaction.
  • Handled complex order processing, contributing to operational efficiency.
  • Facilitated client meetings for successful business development initiatives.
  • Maintained comprehensive product knowledge, enhancing sales performance.
  • Provided detailed product information to potential clients, influencing purchasing decisions.
  • Coordinated closely with the sales team, ensuring streamlined operations.
  • Conducted market research to identify new business opportunities.

Office Manager

Fluent Contact Marketing
08.2000 - 10.2005
  • Creating of multiple databases within Goldmine CRM package, which included targeting of SIC codes and other demographics, acquisition of data, analysis of data, and database management
  • Planning and implementation of core telemarketing activities and additional services offered such as Appointment and lead generation campaigns through to seminar bookings, email marketing, and direct marketing campaigns for multiple clients in multiple industries
  • Running of company in Managing Directors absence
  • Account management and set up of all new campaigns
  • Reporting implementation and producing and analysing of reports for clients on weekly basis, dependent upon results would make recommendations to client on achieving best results for their campaign
  • Ensuring client received healthy return on investment by producing quality sales leads adhering to set qualification criteria
  • Team management of 15 communicators including training and development
  • Implementation of company policies and procedures
  • Joint responsibility with Managing Director to oversee sales and marketing of own business
  • HR/Personnel responsibilities.
  • Improved office efficiency by streamlining administrative procedures.
  • Coordinated team meetings for effective communication and project alignment.
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.
  • Prepared detailed reports for senior management's strategic planning.
  • Facilitated staff training sessions to enhance productivity and job satisfaction.
  • Updated office policies to reflect changing business needs and regulations.
  • Managed database to maintain updated records and accuracy.
  • Coordinated office workflow and implemented improvements to drive efficiency and productivity.
  • Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
  • Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
  • Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Set office policies and procedures to keep team members coordinated.
  • Instructed employees in company policies and procedures, maximising compliance and consistency.
  • Scheduled staff and delegated assignments to adequately cover operational and project requirements.
  • Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
  • Coordinated work of [Number] clerical team members to consistently meet office needs.

Skills

  • Operational strategy
  • Project management
  • Budget administration
  • Supply chain management
  • Quality assurance
  • Performance metrics analysis
  • Continuous improvement implementation
  • Building operational procedures
  • Facilities maintenance oversight
  • Staff recruitment and development
  • Process optimisation
  • Data-Driven decision making

Personal Information

Nationality: British

Custom

  • NVQ Level 2 in Administration and Information Technology
  • Dun & Bradstreet Database Management
  • Frontline sales desk
  • Bronze seven steps of selling
  • ICAS Group Leadership Training
  • Full Microsoft packages
  • Goldmine CRM package
  • Seagate Crystal Reporting
  • Oracle
  • Telephone techniques
  • Account management
  • Preparing others to succeed
  • How to get the most out of Disc-Check

Timeline

Operations Manager

ACS Custom
08.2023 - 10.2024

Operations Manager

Production Hire Ltd
03.2017 - 08.2023

Administration Coordinator

Crosby Composites
05.2015 - 02.2017

Logistics, Distribution & Planning Manager

Ward Hendry Ltd - Hotboards
01.2014 - 05.2015

Sales Support Executive

FP International (UK) Ltd
10.2005 - 12.2013

Office Manager

Fluent Contact Marketing
08.2000 - 10.2005

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Amanda Coleman