Amanda COAKLEY
Llanelli,Carmarthenshire
Summary
I am an extremely organised, hard working and caring person, and have been employed since leaving school. I have experience for over seventeen years within Special Educational Needs, Main Stream Secondary and Primary schools; and Children and Adult Services. I also have experience as an Administrator, Financial Customer Services (retail, face to face and over the telephone), Receptionist, NHS Administration and Auxiliary Nursing (Post and pre-natal); and most recently within hospitality and catering. I work well under pressure and having excellent communication and organisational skills. Being part of the local community is very important to me. I like to be involved in raising money, information sharing and promoting local charities and events. Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 18 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Charity Support Worker
Foothold Cymru
Llanelli
07.2023 - Current
- Supporting families and individuals with debt, relationships and wellbeing advice
- Liaising with other external support services including Social Services
- Applying for benefits and grants
- Caseload management
- Administration, telephone, email and face to face communication with participants and professionals.
Barista and Coffee Shop Assistant
Coffi Cactws
Swiss Valley Garden Centre
05.2022 - 03.2023
- Making and delivering hot and cold beverages
- Taking orders and payments by cash and card
- Keeping the Coffee shop clean and tidy
- Helping to deliver food for the kitchen staff
- Always providing and maintaining excellent customer service
- I have Level 2 Food and Hygiene Certificate; Allergy Awareness Certificate and I am a Trained Barista.
Parenting Practitioner
Swindon Borough Council – Swindon Youth Offending Team and Parenting Hub
07.2017 - 01.2022
- Supporting Parents and Carers and their children (0 – 18 Years) who have been referred to the service via the Early Help Hub
- Planning strategies to build better family relationships and signposting to internal and external support and information services
- Attending Court, Meetings and Child Protection Conferences
- Liaising with internal and external agencies including, Social Workers, Police, Education, Health and Local Charities including Swindon Carers, MIND, Citizens Advice
- Recording accurate data and updating personal files, writing Court reports for Parenting Orders, written and verbal correspondence, ensuring confidentiality and Data Protection are followed at all times.
Parent Support Adviser for the Commonweal Cluster Schools
Even Swindon Primary School
Swindon
09.2016 - 07.2017
- Supporting Parents and Carers and their children, who are aged between four and fourteen years of age
- To engage and work with parents and carers, to help increase parenting skills, to encourage positive involvement in their child's learning and to work with parents on attendance and behaviour issues
- Implementing early preventative intervention, transition from primary to secondary school support or finding a school provision that meets their child’s needs
- Providing information and signpost to services and activities when outside help is needed
- Attend and Lead Team Around the Child meetings attend Child in Need, Core Group and Child Protection meetings
- Run and support registered Young Carers Sessions.
Transition Link Worker
Learning Disabilities Transition Team - Adult Social Care – Swindon Borough Council
01.2016 - 09.2016
- Working individually and alongside Transition Social Workers to ensure plans are developed, also focusing on building the strengths of individual young people and their families and enable them to access education, training and sustainable employment to raise their aspirations for the future
- Managing a caseload of young people aged 11 – 25 with learning disabilities and develop a plan for their long-term future from children to adult services
- Work with Education establishments to develop individual education programs for older children/adults with complex needs, who in turn transfer to adult services to maximize independence based on the application of the Council’s Adult Supported Self-Assessment framework.
Transition Team Manager, Pupil/Student Pastoral Assistant and Parent Support Adviser
Uplands Special Education Secondary School, Swindon Borough Council
11.2006 - 01.2016
- Facilitating and scribing Annual Review meetings for Statements of Special Educational Needs and Education, Health and Care Plans
- Managing the Annual Review Co-Ordinator and Transitions Administrator and supporting them with training needs and appraisals
- Pastoral Assistant for Students, Pupils and Parents
- Support Assistant Head of Sixth Form and the Assistant Head of Safeguarding
- Produce transitions information and organise visits for students starting at Uplands, class and Key Stage moves and leaving school, sourcing and supporting Work Experience Placements or voluntary placements
- Parent and Carer support – Please see present employment for key responsibilities.
Education
Level One Counselling Course -
Swindon New College
01.2015 - 05.2015
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Dorcan School
09.1978 - 04.1983
Skills
- Customer service expert
- Exceptional telephone etiquette
- Data entry
- Customer support needs assessment
- Life skills development
- Care plan development
- Clean driving record
- Customer-focused
- Communication skills
- Problem-solving
- Social care
- Report writing
- Scheduling and calendar management
- Active listening
- Writing assessments
- Microsoft Office
- Patient Administration System (PAS)
- Clinical data entry
- Reception
- Proofreading
- Organisation and efficiency
- Professional appearance
- Meticulous and organised
- Email management
- Customer service
- Photocopier operation
- Health and safety procedures
- Meeting coordination
- Telephone skills
- Punctual
- Calendar management
- Customer and client relations
Custom
- Level 2 Food and Hygiene Certificate
- Allergy Awareness Certificate
- Barista Trained
- Triple P Teen Programme – June 2020
- Peep Learning Together Training – March 2020
- Parental Substance Misuse – November 2018
- Woking with Resistant Families – October 2018
- Working in a Solution Focussed Way – October 2018
- Self-Regulation and Emotion Training – April 2018
- Child Criminal Exploitation Awareness Training – March 2018
- Domestic Abuse Awareness Training – February 2018
- CSE Not Just For Girls Awareness Training – November 2017
- LSCB Neglect Training – 11 October 2016
- Early Help Record Training – 12 October 2016
Affiliations
- Gardening
- Country and beach walks with my dog
- Spending time with my family and friends
- Yoga
- Gardening
- Cooking
- Fund raising events and sponsorship
References
References available upon request.
Timeline
Charity Support Worker
Foothold Cymru
07.2023 - Current
Barista and Coffee Shop Assistant
Coffi Cactws
05.2022 - 03.2023
Parenting Practitioner
Swindon Borough Council – Swindon Youth Offending Team and Parenting Hub
07.2017 - 01.2022
Parent Support Adviser for the Commonweal Cluster Schools
Even Swindon Primary School
09.2016 - 07.2017
Transition Link Worker
Learning Disabilities Transition Team - Adult Social Care – Swindon Borough Council
01.2016 - 09.2016
Level One Counselling Course -
Swindon New College
01.2015 - 05.2015
Transition Team Manager, Pupil/Student Pastoral Assistant and Parent Support Adviser
Uplands Special Education Secondary School, Swindon Borough Council
11.2006 - 01.2016
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Dorcan School
09.1978 - 04.1983
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