Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Custom
Timeline
Generic

Amanda Catherine Mendonca

Swindon,Wiltshire

Summary

Friendly and approachable, known for excellent communication and interpersonal skills, combined with keen ability to manage time and tasks efficiently. Demonstrates strong problem-solving abilities and adaptability in fast-paced environments. Ready to contribute to creating welcoming and organised atmosphere in any customer service roles. Loyal Employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

11
11
years of professional experience
4025
4025
years of post-secondary education

Work history

Front of house team member/ Trainer/ Shift Manager

WAGAMAMA
Swindon
09.2016 - 03.2024
  • Job Profile: Dedicated team member at Wagamama, i have honed my ability to deliver exceptional customer service in a fast paced environment. My role has enhanced my interpersonal skills, enabling me to engage confidently with diverse customers and collaborate seamlessly with colleagues. This experience has allowed me to develop a deep understanding of customer needs and how to meet them efficiently.
  • Team Member
  • 1. Delivered exceptional customer service with a friendly and professional demeanour, ensuring all guest felt welcomed and valued.
  • 2. Maintained high standards of customer service during high-volume, fast paced operations.
  • 3. Handled cash transactions and operated the point-of-sales system accurately and responsibly.
  • 4. Manage customer expectations and manage all customer related issues in line with company policies and procedures.
  • 5. Adapted to various roles within the restaurant based on operational needs, demonstrating flexibility and teamwork.
  • 6. Ensuring the restaurant is always welcoming and inviting to the guests by maintaining the sections to the highest standard and following the health and safety regulations.
  • 7. Full product knowledge of all menu items and services.
  • 8. Provided attentive care to guest with special requirements, ensuring comfort and accessibility.
  • 9. Looking after guest with special needs i.e dietary
  • 10. Built rapport with regular customers by learning names and preferences, contributing to guest loyalty.
  • 11. Responded to guest inquires both in-person and over the phone, offering courteous and helpful assistance.
  • Trainer
  • 1. Train new employees on company policies, safety procedures, and customer service expectations.
  • 2. Provide knowledge about restaurant menu.
  • 3. Train new team members in every position (E.g. Host, server, runner, bartender).
  • 4. Train new members in opening and closing restaurant.
  • 5. Provide continuous feedback and development opportunities to enhance staff skills and performance.
  • Shift Manager
  • 1. Supervised ateam of 18 staff members during peak hours, ensuring service and adherence to quality standards.
  • 2. Managed cash handling procedures, including daily reconciliations and end-of-shift reports.
  • 3. Coordinated daily operations, ensuring seamless service of excellence and teamwork.
  • 4. Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • 5. Trained and mentored new hires, fostering a culture of excellence and teamwork.
  • 6. Oversaw daily stock counts, ensuring accurate inventory records and reducing discrepancies.
  • 7. Executed marketing campaigns targeting local schools and business to increase brand awareness.
  • 8.Handled customer inquires and resolved complaints promptly to maintain satisfaction
  • 9. Ensured compliance with health and safety regulations, conducting regular inspections.
  • 10.Adapted swiftly to changing situations for uninterrupted service quality.
  • 11. Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • 12. Operated POS systems effectively, accurately processing numerous customer bill payments.
  • 13.Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • 14.Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.

Customer service administrator

Star Motors. Spare parts dealers and automobile engineers. Pvt.Ltd.
07.2013 - 07.2016
  • Job Profile: Contribute to the smooth running of the Spares Parts & Consumable section by entering customer orders efficiently, answering queries and generally achieving a high level of customer service.
  • Key Duties and Responsibilities
  • 1. Responding to customer enquires relating to prices and availability by telephone or email.
  • 2. To process spares and consumable orders in line with procedures in a timely and efficient manner.
  • 3. Inform customers of any items on backorder and ensuring these are delivered as soon as possible.
  • 4. Invoice customer orders and make sure billing log is up to date.
  • 5. Arrange the return of defected or unwanted parts if parts are within warranty period.
  • 6. Spare Parts Operations.
  • Ensure that the spare parts Receive and Issue procedure is followed by the stores team.
  • Check invoice and physical count of parts received.
  • Check on updating of the system.
  • Check the stock count and accuracy.
  • 7. Spare parts ordering.
  • New model spares ordering plan with Marketing.
  • Replacement ordering with min order Qty and Consumption of spare parts in coordination with the workshop.
  • 8. Vendor Management.
  • Ensure Vendor in international and local market is up to date and constantly in touch.
  • Ensure that the relationship is maintained.
  • Ensure that new vendors are identified based on the new products / technology / cost effective / speed of delivery / etc.
  • Ensure that the spare parts are procurable within short time and affordable price with quality.
  • 9. Self-development.
  • Learn new process for efficiency improvement.
  • Learn from the customer's behaviour on handling of Customers at the reception / cash counter.
  • Share with other team members on periodical Meeting on the experience.

Education

SSC - English, Hindi, Portuguese, Social Science, Mathematics, Science, Physical Education, Junior Red Cross, Embroidery, Environment Education and Computer Application

Secondary School Certificate-Goa Board of Secondary And Higher Secondary Education
Panjim

HSSC - English, Hindi, History, Sociology, Co-operation, Psychology, Physical Education, Environment Education, Health Education and Computer Application

Higher Secondary School Certificate-Goa Board of Secondary and higher secondary Education
Goa, India

Skills

  • Interpersonal skills
  • Verbal and written communication skills
  • Complaint handling competence
  • Leadership and Team Management
  • Staff Training and development
  • Independent decision making
  • Multitasking
  • Ability to work in a fast-paced environment
  • Flexibility
  • Health and safety skills
  • Presentation skills
  • Ability to work in a fast-paced environment
  • Patience and tolerance

Languages

English
Hindi
Konkani

Personal Information

Gender: female

Custom

  • Socialising
  • Reading
  • Acting
  • Dancing
  • Drawing
  • Participating group games

Timeline

Front of house team member/ Trainer/ Shift Manager

WAGAMAMA
09.2016 - 03.2024

Customer service administrator

Star Motors. Spare parts dealers and automobile engineers. Pvt.Ltd.
07.2013 - 07.2016

SSC - English, Hindi, Portuguese, Social Science, Mathematics, Science, Physical Education, Junior Red Cross, Embroidery, Environment Education and Computer Application

Secondary School Certificate-Goa Board of Secondary And Higher Secondary Education

HSSC - English, Hindi, History, Sociology, Co-operation, Psychology, Physical Education, Environment Education, Health Education and Computer Application

Higher Secondary School Certificate-Goa Board of Secondary and higher secondary Education

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Amanda Catherine Mendonca