Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Amanda Bremner

Edzell

Summary

Adaptable and dependable, excels in teamwork and verbal communication, ensuring high-quality outcomes in fast-paced environments.

Hardworking and passionate job seeker with strong organizational skills eager to secure Festive Colleague position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.

Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Overview

45
45
years of professional experience

Work History

Administrator

KD Consultancy Ltd
01.2014 - 05.2024
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Customer Service Officer

Clydesdale Bank
04.1998 - 12.2013
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.

Customer Service Officer

Homeloan Management Services
04.1990 - 04.1994
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Customer Service Officer

Bradford & Bingley Building Society
03.1986 - 04.1990
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Hotel Front Desk Receptionist

Stotfield Hotel
03.1979 - 12.1984
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
  • Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
  • Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
  • Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

No Degree - Daily School

Lansdowne House School/St Georges School
Edinburgh, United Kingdom

Daily School

Lossiemouth High School
Lossiemouth, United Kingdom
05.1979

Skills

  • Customer Service
  • Attention to Detail
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Calm Under Pressure
  • Dependable and Responsible
  • Flexible and Adaptable
  • Verbal Communication

Additional Information


We are moving to Arbroath in November following my husbands retirement. I'm not ready to retire yet and would like a part-time position that involves meeting people.

Our friends work for Tesco in Montrose and love it. They had a similar back story to me and suggested that I apply....so I have.

Timeline

Administrator

KD Consultancy Ltd
01.2014 - 05.2024

Customer Service Officer

Clydesdale Bank
04.1998 - 12.2013

Customer Service Officer

Homeloan Management Services
04.1990 - 04.1994

Customer Service Officer

Bradford & Bingley Building Society
03.1986 - 04.1990

Hotel Front Desk Receptionist

Stotfield Hotel
03.1979 - 12.1984

No Degree - Daily School

Lansdowne House School/St Georges School

Daily School

Lossiemouth High School

Similar Profiles

CREATE PROFILE
Amanda Bremner