Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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AMANDA BOYCE

Redbourn,Hertfordshire

Summary

Accomplished professional with extensive expertise in credit control and debt management, demonstrating proficiency in banking systems, debtor tracking software, and automated payment systems. Adept at managing accounts receivable ledgers, conducting credit analysis, and executing effective negotiation strategies to optimise debtor days reduction. Skilled in customer handling and communication, with a strong focus on ethical integrity and cultural awareness. Proven ability to maintain calm under pressure while resolving billing queries and account disputes efficiently. Career goals include advancing process improvement initiatives within financial operations to enhance organisational efficiency.

Overview

15
15
years of professional experience
1
1
year of post-secondary education

Work history

Credit Controller/Finance Assistance

Academia Ltd
Hemel Hempstead, Hertfordshire
06.2023 - 06.2024



  • Negotiated repayment arrangements, improving cash flow in the process.
  • Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
  • Assisted in preparation of monthly reports, ensuring transparency in operations.
  • Managed customer accounts for maintaining positive client relationships.
  • Contacted customers about overdue payments by phone, letter and email.
  • Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
  • Chased clients to procure payments in line with agreed terms and conditions.
  • Monitored and responded immediately to messages and phone calls regarding credit control issues.
  • Followed up monthly statements with courtesy calls to customers.
  • Received debit and credit card payments by phone.
  • Escalated serious issues and concerns immediately to supervisor.

Leasing Credit controller

Kyocera Group
03.2022 - 03.2023
  • Newly created role - unallocated cash and debt going back to 2020/2021.
  • Logging remittances on deal spreadsheet updating notes dashboard and allocating all cash for Leasing deals.
  • Raising secondary invoices for Rental, Doc Fees, and Maintenance.
  • Self-Billing invoices requesting back up for the remittances and logging on spreadsheet.
  • Tvrp's (Trade volume rental plan) Logging on spreadsheet and making sure all back up received.
  • Liaising with Lease companies and the lease team internally.
  • Preparing Journal requests.
  • Requesting VAT invoices for deductions.
  • Notifying Lease companies of arrears on assigned contracts.
  • Accounts reconciliations.

Credit Controller

Kyocera Group
11.2020 - 01.2022
  • Company Overview: Annodata, MCL (Midshire Communications Ltd) and KDUK form the Kyocera Group.
  • Working on my own ledger the whole of MCL 933 accounts.
  • Chasing outstanding invoices by telephone and emails.
  • Using Excel as my working spreadsheet for all comments.
  • Dealing with customers queries regarding contract, leasing, purchase orders, metre reading and pricing.
  • Working on ON STOP list daily chasing customers and releasing orders.
  • Monthly statements.
  • Ensure monthly set targets are met.
  • Achieved 7% in 30+ days at year end 31st March 2021 and was advised it had never been below 20% in 30+ days since they took the ledger over in 2018.
  • Set up accounts change delivery address and amend purchase orders and account names once correct paperwork is received on Vale maintenance system.
  • Annodata, MCL (Midshire Communications Ltd) and KDUK form the Kyocera Group.

Credit controller

Express Vending
02.2019 - 05.2019
  • Working as part of a team chasing all outstanding invoices to make sure payments are received for quarter year end.
  • Dealing with account Managers to resolve queries.
  • Allocating cash daily.
  • Dealing with 500+ accounts making sure the customers deliveries and goods are delivered correctly and also making sure service and maintenance jobs are carried out.
  • Raising credit requests.
  • Sending statements out once a month.
  • Assist the credit manager.

Collection Specialist

Capita Finance Group Ltd.
08.2014 - 12.2018
  • Working as part of a team with strong customer/colleague relationships.
  • Working on 4 different ledgers, one of which is one of the largest divisions of the Capita Group.
  • Ensuring collection procedures are compliant and HR policies are administered.
  • Complete ledger reports every 2 weeks for my own ledgers.
  • Escalate any problematic or complex clients/issues to the relevant project Manager.
  • Liaise with key departments to resolve issues Query Management and Allocations team.
  • Hold face to face meetings with customers when required and teleconferences with Operational Departments when necessary.
  • Support the Credit Manager to ensure collections at Half year and Year end are in line with enhanced targets.
  • (Redundant)

Sole Credit Controller

Birdsall Services Ltd.
04.2011 - 02.2014
  • Allocating cash to the correct ledgers by cash and cheques.
  • Chasing outstanding and overdue invoices.
  • Dealing with queries by telephone and internally to resolve PO and service issues.
  • Reporting on overdue ledgers and cash projection.
  • Raising additional Invoices and Credits.
  • Raising Sales Journals.
  • Cash Flow and Reports for Banking.
  • Monthly Aged Debtors.
  • Account Reconciliations.
  • Part of a New System Implementation.
  • Part of a small finance team reporting to the Finance Director.
  • (Redundant)

Credit Controller/Finance Assistant

NGK spark Plugs (UK) Ltd.
10.2010 - 03.2011
  • Dealing with large organisations e.g. Ford Jaguar, BMW, Nissan and all self -billing Invoices for Ford and Land Rover on a daily basis.
  • Allocating cash to the ledger by Bacs and Cheques using 4 different currencies (GBP, US dollars, Yen & euro).
  • Liaising with Sales and Account Managers to release held orders.
  • Speedy processing of new account applications, collecting debt via telephone.
  • Responding to email and telephone queries efficiently and effectively.
  • Sending reminder letters and stop letters.
  • Producing Statements monthly.

Credit Controller

Whitbread
11.2009 - 10.2010
  • Dealing with all Hotel and Leisure accounts - dealing with invoice queries, delivery queries.
  • Cash Receipt Journals and cash allocation.
  • Reconciling accounts and sending statements.
  • Had Training on the new NAV system that went live on the 8th March 2010.
  • Reporting to Credit Manager - part of the finance team.

Education

Certificate of Higher Education - Maths and English

Oaklands College
St. Albans
09.1980 - 09.1981

2000 Effective Collection Techniques (crd control) - Collection techniques

Dun & Bradstreet
London
09.1995 - 09.1995

Skills

  • Banking system familiarity
  • Debt recovery techniques
  • Automated payment systems experience
  • Invoice processing
  • Account reconciliation
  • Credit terms and conditions
  • Debtor days reduction
  • Payment plan negotiation
  • Billing query resolution
  • Microsoft Excel proficiency
  • Customer credit checks
  • Customer account reconciliation
  • Bank reconciliation
  • Telephone collections
  • Debt reconciliation
  • Final demand
  • Customer Service



Affiliations

  • Swimming, Eating out, Theatre.

Timeline

Credit Controller/Finance Assistance

Academia Ltd
06.2023 - 06.2024

Leasing Credit controller

Kyocera Group
03.2022 - 03.2023

Credit Controller

Kyocera Group
11.2020 - 01.2022

Credit controller

Express Vending
02.2019 - 05.2019

Collection Specialist

Capita Finance Group Ltd.
08.2014 - 12.2018

Sole Credit Controller

Birdsall Services Ltd.
04.2011 - 02.2014

Credit Controller/Finance Assistant

NGK spark Plugs (UK) Ltd.
10.2010 - 03.2011

Credit Controller

Whitbread
11.2009 - 10.2010

2000 Effective Collection Techniques (crd control) - Collection techniques

Dun & Bradstreet
09.1995 - 09.1995

Certificate of Higher Education - Maths and English

Oaklands College
09.1980 - 09.1981

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AMANDA BOYCE