Amanda Bowen
Lanark
Overview
23
23
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Emplorment agencies
Cardiff
02.2002 - 11.2018
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Tailored communication style to suit diverse customer demographics, ensuring clarity and positive rapport.
- Streamlined communication channels between departments, ensuring timely resolution of customer issues.
Community car
Blue bells
Cardiff
04.2016 - 05.2017
- Maintained accurate patient records, documenting care provided and outcomes achieved.
- Provided wound care, including dressing changes, and monitored for signs of infection.
- Demonstrated empathy, kindness and respect for patients through collaborative care to build trust, relieve anxiety and improve health outcomes.
- Engaged in continuous professional development to enhance nursing knowledge and skills.
- Provided emotional support and companionship, enhancing client well-being.
- Administered personal care and hygiene to clients, promoting dignity and respect.
- Administered patient medication, paying close attention to accurate dosage and frequency.
- Stayed up to date on the best health practices, first aid procedures and other safety guidelines by attending regular carer training.
- Independently changed or emptied catheter bags using clean, careful techniques while following hygiene guidelines.
- Visited people's homes to provide care, support and assist with tasks as required.
- Assisted in preparing and providing medication to clients, arranging accurately based on prescriptions and doctors notes.
- Provided companionship through emotional and mental support, assisting with day-to-day living.
- Documented care provided, ensuring accurate and up-to-date client records.
Customer Service Representative
Asda and morrisons
Cardiff and barry
03.1996 - 10.2003
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Tailored communication style to suit diverse customer demographics, ensuring clarity and positive rapport.
- Collaborated with the sales team to identify and target customer needs, driving sales through informed recommendations.
- Led weekly team meetings to discuss performance metrics, encouraging a culture of continuous improvement and excellence.
- Remained calm under pressure to handle customer complaints and solve problems.
Education
A-Levels - Business management, finance, history
Coleg glan hafren
Cardiff 09.1995 - 07.1997
GCSEs - English, maths, history, science,, drama, information technology, business management
Cantonian high school
Cardiff 09.1990 - 07.1995
Timeline
Community car
Blue bells
04.2016 - 05.2017
Customer Service Representative
Emplorment agencies
02.2002 - 11.2018
Customer Service Representative
Asda and morrisons
03.1996 - 10.2003
A-Levels - Business management, finance, history
Coleg glan hafren
09.1995 - 07.1997
GCSEs - English, maths, history, science,, drama, information technology, business management
Cantonian high school
09.1990 - 07.1995