Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
Generic

Amanda Boulton

Lincoln

Summary

Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.


Offering strong foundation in customer service and team coordination. Knowledgeable about creating positive guest experiences and resolving conflicts swiftly. Strong communication and organisational skills developed through varied roles in service industries. Ready to use and develop leadership, problem-solving, and customer engagement skills in any role.


Organised Wedding Coordinator with knack for creating memorable events. Excel at managing multiple tasks and ensuring smooth execution of ceremonies and receptions. Known for transforming client visions into reality, fostering strong vendor relationships, and resolving issues swiftly to guarantee seamless celebrations.

Overview

25
25
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Cruise Program Administrator

Royal Caribbean Cruise Line
02.2012 - 11.2024
  • Assistant to Cruise Director in Hotel Department
  • Preparation and administration for department heads for events onboard including events for new joiners, Award Ceremonies, Charity Auctions, Honeymooners Party, Game Shows and VIP Events
  • Administration for all activities and sporting events taking place onboard
  • Preparing and processing paperwork for all Crew Members in Cruise Division (Hotel) (approx 180)
  • Day to day interaction with international guests, socialising, problem solving and assisting with queries or issues
  • Coordinating wedding ceremonies and receptions taking place onboard
  • Arranging, coordinating and officiating vow renewal and Symbolic weddings taking place ashore
  • Main point of contact for any visiting Guest Lecturers and Arts & Crafts Instructor’s, creating their schedules and assisting them whilst they are onboard
  • Liaising with all other departments both onboard and shoreside
  • Assisting with admin tasks such as all crew immigration and guest departure process with up to 6500 guests
  • Attending events such as Honeymooners Parties – Frequent Cruiser Events – Social Hostess duties
  • Use of Word, Outlook, Excel and company bespoke systems
  • New joiner induction and training for up to 190 crew members
  • Responsible for monitoring and ordering all supplies, from stationary, sporting equipment, uniforms and anything else needed
  • General administration and secretarial duties including emails, reports and creation and upkeep of filing systems
  • Attending weekly meetings – minute taking
  • Tour guide for ship’s All Access Tour – behind scenes tour for Guests
  • Life Raft Commander

Customer Service Advisor

Serco
08.2020 - 11.2020
  • Answering switchboard calls from the public regarding Lincolnshire County Council services - Heritage, Education, Transport and Highways
  • Booking and taking payment for speed awareness courses
  • Temporary assignment, extended from 6 weeks to 3 months

Cruise Program Administrator

Royal Caribbean Cruise Line
02.2012 - 06.2020
  • As Above (pre and post pandemic employment)

Administrator

Savills Estate Agents
11.2020 - 05.2020
  • Dealing with customer telephone enquiries regarding properties for sale, website listings of new properties, appointments for photographers, viewings and property appraisals
  • Performed general office administration and compliance checks
  • This was a temporary assignment which was increased from 3 months to 5 months

Branch Administrator

Office Angels
Lincoln, UK
10.2007 - 12.2011
  • Administration duties for Branch Manager, including diary management and travel arrangements
  • Receptionist – greeting visitors in busy reception area and taking phone calls coming into the branch
  • Interviewing candidates for registering with the agency
  • Testing candidates (using in house testing system) and arranging their training
  • Liaising with candidates/companies via telephone regarding job vacancies/interviews
  • Preparing Job Advertisements for online and window advertising
  • Applying for and recording references for all new candidates
  • Weekly payroll for temporary staff
  • Petty Cash
  • Arranging timesheets, pay slips and assignment information for candidates
  • Designing and approving marketing mailers/competitions for clients and candidates
  • Research projects for management regarding the current job market
  • Administration, typing and emailing and use of company database
  • Responsible for branch marketing – purchasing and packaging

Valuation Assistant

Colley Surveyors (Part of the HBOS Banking Group)
Lincoln
05.2001 - 09.2007
  • Providing secretarial and administrative assistance to a team of 3 Surveyors
  • Typing, audio and copy typing, use of Word and company databases
  • Dealing with telephone queries from customers and liaising with estate agencies, landlords and customers
  • Typing and compiling Housing Surveys, Homebuyer Reports and Building Surveys
  • Up-selling Reports and Surveys to interested customers
  • Diary management, emailing, use of internet
  • Booking appointments over the phone and using maps to plan surveyors routes
  • Providing additional administrative cover to the second team of surveyors during periods of holiday/absence
  • Organising events including office social events, Christmas party (venues/menus etc)

Cultural Representative

Walt Disney World Resort
Orlando, USA
05.2000 - 05.2001
  • Participant in the Cultural Representative Program in the World Showcase at Epcot, Walt Disney World Park in Orlando, Florida
  • Providing a high level of customer service with day to day interaction with guests from all over the world
  • Food and Beverage Server
  • Selling and up-selling dining packages, merchandise and events throughout the Disney parks
  • Attended classes – Disney Trainers, Traditions, Cash Handling, Guest Relations
  • Participated in the Get It Program at Disney’s Yacht and Beach Club Resort – Catering & Banqueting Department
  • Disney Trainer – Training new staff members in all aspects of their new role

Education

London Chamber of Commerce Private Secretary's Certificate -

North Lindsey College
01.1989 - 01.1991

High School -

Huntcliffe Comprehensive School
01.1985 - 01.1989

Skills

  • Highly organised with excellent time management
  • Organisation and prioritisation
  • Event planning
  • Customer relationship building
  • Wedding Celebrant
  • Administrative procedures
  • Project oversight
  • Professional correspondence
  • Confident communicator
  • Training programme planning and delivery

Accomplishments

  • Trainer for new hire administrators joining the ship, induction and on the job training.
  • Life Raft Commander responsible for 35 crew members/guests in the event of an emergency onboard.
  • Nominated for Branch Administrator of the Year 2009 – UK at Office Angels (from approx. 100 branches)
  • Winner of Office Angels’ ‘Leads’ Competition (North Region) 2009
  • Winner of ‘Support Angel of the Month’ Award (North Region) 2009
  • Selected as a Market Champion 2010 (1 of 8 in the country) as the representative for the North Region. This involved attending quarterly meetings in London to suggest/share ideas for new national marketing campaigns/merchandise. Also ensuring brand guidelines were followed by each branch when creating their marketing mailers/e shots on a daily basis and providing assistance to branches in my area.
  • Disney Trainer at Walt Disney World Training new cast members in their role.

Affiliations

  • Enjoy watching live sports
  • Love to travel and visit new places
  • Reading thriller and mystery books
  • Gym, pilates and yoga
  • Party and event planning

Certification

ASET Diploma in Event Management, specialising in Wedding Planning

Certified Wedding Celebrant, having officiated over 150 weddings

VTCT Manicure, Pedicure & Waxing

VTCT Facial Massage & Skin Care


References

Available on Request

Timeline

Administrator

Savills Estate Agents
11.2020 - 05.2020

Customer Service Advisor

Serco
08.2020 - 11.2020

Cruise Program Administrator

Royal Caribbean Cruise Line
02.2012 - 11.2024

Cruise Program Administrator

Royal Caribbean Cruise Line
02.2012 - 06.2020

Branch Administrator

Office Angels
10.2007 - 12.2011

Valuation Assistant

Colley Surveyors (Part of the HBOS Banking Group)
05.2001 - 09.2007

Cultural Representative

Walt Disney World Resort
05.2000 - 05.2001

London Chamber of Commerce Private Secretary's Certificate -

North Lindsey College
01.1989 - 01.1991

High School -

Huntcliffe Comprehensive School
01.1985 - 01.1989

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Amanda Boulton