Amanda Arrowsmith
Summary
Dedicated professional with extensive expertise in customer support and logistics planning, leveraging strong skills in EDI systems and SAP proficiency to enhance distribution centre operations. Demonstrates exceptional time management, a positive attitude, and a willingness to learn, fostering effective team collaboration. Proven track record in mentoring and training, with a focus on efficient order placement and optimising supply chain processes. Committed to continuous professional development and contributing to organisational success.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
Work history
Logistics supervisor
Stiga Ltd
Plymouth, Devon
10.2022 - Current
- Coordinated shipping schedules, ensuring on-time delivery of products.
- Reduced delivery times for improved customer service through strategic route planning.
- Coordinated with procurement team to ensure seamless supply-chain operations.
- Managed customs clearance procedures, mitigating delays in international shipments.
- Utilise SAP for purchase orders and Invoice verification
- Collaborate with the warehouse team to optimise picking and packing
- Analyse transport costs
- check stationary supplies for the office team and order from when needed
- Promoted a tea- orientated environment by mentoring staff on best practices, improving overall team performance
Customer service supervisor
Stiga Ltd
Plymouth, Devon
03.2017 - 10.2022
- Enhanced customer service delivery by providing training to new staff members.
- Increased efficiency with development and implementation of new policies.
- Facilitated constructive feedback sessions between team members for overall improvement.
- Motivated team members to exceed personal performance goals for enhanced productivity.
- Managed customer calls, resolving issues and advising on warranties and product choices
- Facilitated sales by processing orders and payments, enhancing customer satisfaction
- maintained comprehensive records of customer interaction, ensuring accurate data management and compliance with company policies
Retail cashier
Primark
Plymouth
10.2016 - 01.2017
- Administered cash drawer, demonstrating strong financial responsibility.
- Adhered strictly to company policies regarding refunds or exchanges.
- Resolved customer complaints with effective communication skills.
- Took part in regular training programmes to enhance knowledge base and skills set.
- Assisted in reducing queue times by maintaining high-speed transactions
- Provided exceptional customer service, fostering positive relationships and ensuring customer satisfaction
Till operator
Chaddlewood service station
Plymouth, Devon
09.1996 - 05.2006
- Balanced cash drawer at the end of shifts, ensuring accuracy in accounts.
- Provided exceptional customer service by quickly scanning items and bagging purchases.
- Verified age for restricted product sales, maintaining compliance with legal standards.
- Updated knowledge about store policies regularly to provide accurate information to customers.
- Trained new staff on tills and lottery machine, enhancing team performance
- Monitored stock rotation to prevent expired goods
- Conducted fire safety checks during fuel deliveries, ensuring compliance
Education
GCSEs -
Westside Comprehensive
Gibraltar 05.1989 - 06.1991
Skills
Customer support
Time management
Positive attitude
Willingness to learn
Team collaboration
EDI systems expertise
SAP proficiency
Order placement
Logistics planning
Mentoring and training
Distribution centre operations
Affiliations
- Reading Spending time with family Travelling
Custom
I am a loving wife and mum of a teenager and 2 grown up children.
When I go to work I will always put my all into any task, I work well in a team and on my own.
I am always willing to learn new skills
References
References available upon request.
Timeline
Logistics supervisor
Stiga Ltd
10.2022 - Current
Customer service supervisor
Stiga Ltd
03.2017 - 10.2022
Retail cashier
Primark
10.2016 - 01.2017
Till operator
Chaddlewood service station
09.1996 - 05.2006
GCSEs -
Westside Comprehensive
05.1989 - 06.1991
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