Amanda Appiah

• Working as part of a team
• Answering customer enquiries or passing them on to another department
• Handling complaints and passing them on to a manager if required
• Taking payment for goods or services
• Giving information, and helping to solve problems
• Giving refunds

Observed pharmacy professionals in a primary care setting, enhancing clinical knowledge.
Assisted with medication reviews and patient consultations under supervision.

Assisted in dispensing medications and provided over-the-counter advice.
Learned about prescription handling, patient counseling, and pharmacy regulations.

• Gained exposure to hospital pharmacy operations, including inpatient and outpatient medication management.
  
• Developed an understanding of multidisciplinary healthcare teamwork.

• Maintained an excellent record of punctuality
• Matching the patient's folders
• Recording patient's folder

• I worked as a retail assistant by shadowing the pharmacist
• By volunteering as a retail assistant, it gave me an insight about the role of a pharmacist
• Demonstrated resilience and the ability to up-sell product