Amana Saddiqua Rahman
London,ENG
Summary
Accomplished professional with extensive expertise in conflict resolution, process improvement, and contract negotiation and administration. Demonstrates proficiency in inventory management systems, product knowledge and integration, and customer relationship management systems. Adept at stress management, resilience under pressure, and leadership in diverse environments. Skilled in organisational development, ethical conduct, data analysis, invoicing, critical-thinking, and phlebotomy procedures including technique mastery and equipment operation. Committed to leveraging skills for continuous professional growth and contributing to organisational success. Experienced in leading reception teams within diverse environments. Excel in enhancing customer satisfaction and streamlining front desk operations through strong communication and organisational skills. Focused on fostering welcoming atmosphere and ensuring smooth administrative processes.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Specimen Reception (Pathology) Lead
Moorfields Eye Hospital NHS Foundation Trust
London
06.2021 - Current
- Offered knowledgeable, friendly support to in-office guests.
- Reviewed performance reports; identified areas for improvement.
- Updated Excel with important office metrics and logged daily activities.
- Created agendas for meetings, prepared materials and took detailed notes.
- Reviewed staff performance by conducting appraisals and training packages.
- Liaised with other departments for seamless business operations.
- Conducted regular meetings to boost team morale and communication.
- Introduced anew filing system for enhanced data management.
- Supervised reception team, resulting in increased productivity.
- Assisted in recruitment process of pathology and phlebotomy team members to attract skilled professionals.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Oversaw lab supply orders and replenished stock for both pathology and phlebotomy staff.
- Monitored health and safety measures for guaranteed compliance.
Personal Coordinator and Phlebotomist
Randox Laboratories
London
01.2021 - 05.2021
- Trained and assigned tasks to team members.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Monitored health and safety measures for guaranteed compliance.
- Negotiated contracts with suppliers, securing favourable terms.
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
- Demonstrated resilience and composure under pressure for successful project outcomes.
- Established trust among patients through professional and empathetic communication skills.
- Conducted sanitisation procedures to maintain clean and safe work environment.
- Facilitated blood collection for health screenings and diagnostic testing.
- Stocked phlebotomy trolley or carrier with appropriate supplies.
- Responded to healthcare users extreme emotions with tact, empathy and compassion.
- Assisted clinical professionals as requested during procedures.
- Designed and implemented training to further develop staff based on business goals.
Education
Master of Science - Forensic Medicine
Queen Mary University of London
London 09.2018 - 07.2019
Bachelor of Science - Psychology
University of East London
London 09.2014 - 07.2018
Skills
- Conflict Resolution
- Process Improvement
- Contract negotiation and administration
- Inventory management systems
- Product knowledge and integration
- Resilience under pressure
- Leadership in diverse environments
- Organisational development
- Customer relationship management systems
- Data analysis
- Critical-thinking
- Knowledge of phlebotomy procedures
- Phlebotomy equipment operation
Affiliations
- Fishing
- Cooking
- Flying
Languages
Urdu
Intermediate
Bengali
Intermediate
References
References available upon request.
Timeline
Specimen Reception (Pathology) Lead
Moorfields Eye Hospital NHS Foundation Trust
06.2021 - Current
Personal Coordinator and Phlebotomist
Randox Laboratories
01.2021 - 05.2021
Master of Science - Forensic Medicine
Queen Mary University of London
09.2018 - 07.2019
Bachelor of Science - Psychology
University of East London
09.2014 - 07.2018
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