Aman Kapoor
West Drayton,Middlesex
Summary
Dedicated professional with a strong focus on customer care and service excellence. Demonstrates quick learning ability and effective time management skills, ensuring high levels of customer satisfaction. Committed to helpfulness and proficient in manual handling, aiming to leverage these skills towards enhancing operational efficiency and client relations.
Overview
3
3
years of professional experience
2016
2016
years of post-secondary education
Work history
Delivery driver
Amazon Flex
Hayes, Hillingdon
11.2025 - Current
- Communicated effectively with dispatch team to ensure timely deliveries.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries
- Completed emergency deliveries successfully despite challenging conditions.
Hospitality Team Member
Baxter Storey, BRITISH AIRWAYS LOUNGE
Greater London, ENG
06.2023 - 01.2025
- Developed and maintained effective working relationships with other team staff and management.
- Maintained cleanliness standards in all hospitality areas.
- Performed all duties in accordance with lounge standards and procedures.
- Provided exceptional customer service with a focus on exceeding customer expectations.
- Developed and maintained positive relationships with customers, ensuring customer satisfaction with each interaction.
- Responded promptly and efficiently to customer inquiries and complaints.
Airport services
Aviation Agency
Greater London, ENG
01.2023 - 06.2023
- Managed customer service staff to ensure customer service goals were met.
- Utilized customer feedback to improve hospitality services.
- Developed and maintained hospitality customer service standards.
Education
Arts
Sarkri senior secondary school
Ludhiana, Punjab, IndiaSkills
- Quick Learning Ability
- Customer Care
- Customer Service
- Helpfulness
- Customer Satisfaction
- Time management skills
- Manual handling
REFERENCES
Available upon request.
Timeline
Delivery driver
Amazon Flex
11.2025 - Current
Hospitality Team Member
Baxter Storey, BRITISH AIRWAYS LOUNGE
06.2023 - 01.2025
Airport services
Aviation Agency
01.2023 - 06.2023
Arts
Sarkri senior secondary school